Lincolnshire Co-op Horncastle Funeral Home

92 reviews

Lincolnshire Co-op Horncastle Funeral Home

Latest Verified Reviews

Mark Ogilvie 23rd Aug 2020

The Co-op Horncastle Funeral Home did an excellent job for Mum's funeral this week. The staff were very helpful and considerate at every stage, and made a difficult job doable for me. Like many people, I'd never had to arrange a funeral before, and they helped me through each stage, which helped enormously. The celebrant they put me in touch with was excellent, and helped us put together a service that everyone thought captured Mum and had just the right tone. On the day, the staff were very professional. Everything went as well as I hoped it would. Nobody wants to have to go through this, but they made it as easy as it can be, I think.

Louise Sutton 4th Aug 2020

I am extremely happy with how professional the Horncastle office dealt with all the arrangements. I would like to say Keira and Julie kept me informed of everything. Thank you

Emma Baldock 3rd Jul 2020

From the 8th June to this day, they have been fantastic, can not fault the service we as a family have had , thank you so much Viki  & Michelle ♥️♥️♥️♥️ Xx

Reviews

Location

Address
2 Market Place
Horncastle
Lincolnshire
LN9 5HD

Verified Reviews

Verified Reviews

  • 5 Mark Ogilvie 23rd Aug 2020

    The Co-op Horncastle Funeral Home did an excellent job for Mum's funeral this week. The staff were very helpful and considerate at every stage, and made a difficult job doable for me. Like many people, I'd never had to arrange a funeral before, and they helped me through each stage, which helped enormously. The celebrant they put me in touch with was excellent, and helped us put together a service that everyone thought captured Mum and had just the right tone. On the day, the staff were very professional. Everything went as well as I hoped it would. Nobody wants to have to go through this, but they made it as easy as it can be, I think.

    Debbie Staff replied
    Dear Mr Ogilvie Thank you for taking the time to leave a 5 star review. It is lovely to hear that Vicki and the team at Horncastle supported your through this difficult time. I will ensure your kind words are passed onto the team at Horncastle. Kind Regards Debbie Staff (Funeral Services Manager)
  • 5 Louise Sutton 4th Aug 2020

    I am extremely happy with how professional the Horncastle office dealt with all the arrangements. I would like to say Keira and Julie kept me informed of everything. Thank you

    Debbie Staff replied
    Dear Louise Thank you for taking the time to leave a 5 star review. I am pleased to hear that Keira, Julie and the rest of the team at Horncastle looked after you during this difficult time. I will ensure your lovely words are passed onto them Kind Regards Debbie Staff (Funeral Services Manager)
  • 5 Emma Baldock 3rd Jul 2020

    From the 8th June to this day, they have been fantastic, can not fault the service we as a family have had , thank you so much Viki  & Michelle ♥️♥️♥️♥️ Xx

    Debbie Staff replied
    Dear Emma Thank you for taking the time to leave a 5 star review. It is lovely to hear that Vicki and Michelle support you through this difficult time. I will ensure you kind words are passed onto them. Kind Regards Debbie Staff (Funeral Services Manager)
  • 5 Kathy Lane 20th Jun 2020

    Lincolnshire Co Op Funeral Home have been wonderful with their excellent service and Vicki in the office in Horncastle has been a great help to me in designing the Order of Service for my husband. Many Thanks.

    Debbie Staff replied
    Dear Mrs Lane Thank you for taking the time to leave a 5 star review. I am pleased to hear Vicki has supported you through this difficult time. I will ensure your kind words are passed on to her and the team at Horncastle. Kind Regards Debbie Staff (Funeral Services Manager)
  • 5 Anita Goodacre 15th Jun 2020

    Excellent

    Debbie Staff replied
    Dear Anita Thank you for leaving a 5 star review. I will pass this onto the team at Horncastle. Kind Regards Debbie Staff Funeral Services Manager
  • 5 Alison Taylor 26th May 2020

    Thank you so much

    Debbie Staff replied
    Dear Alison. Thank you for leaving a 5 star review. I will pass this onto the team at Horncastle Kind Regards Debbie Staff (Funeral Services Manager)
  • 5 Pamela Hennell 1st May 2020

    Many thanks for help and understanding 

    Jess Emmerson replied
    Dear Mrs Hennell, Thank you for taking the time to write such kind words and for leaving our Horncastle team a five star review. I shall pass on your feedback to our colleagues. Kind Regards, Jess Emmerson (Commercial Support Manager).
  • 5 Diana Stones 23rd Apr 2020

    The service we received was very fitting and respectful. The whole process was handled so professionally but with compassion. Thank you so much.

    Jess Emmerson replied
    Dear Mrs Stones, Thank you for your lovely review. I am pleased that you felt that we provided you with a professional service in this difficult time. I shall pass on your kind words to our colleagues at the Horncastle Branch. Kind Regards, Jess Emmerson (Commercial Support Manager).
  • 5 Vicki Boothby 19th Apr 2020

    The lady who dealt with us is called Kerry and she was very understanding about the loss of our son. Kerry helped with everything from start to finish, and did our son very proud...

    Jess Emmerson replied
    Dear Vicki, Thank you for taking the time to write a review for our Horncastle team. Kerry is a valued member of our team and I am pleased that you felt she was understanding and helpful. I shall pass on your kind words to our colleagues in our Horncastle branch. Please do not hesitate to contact us if you require any further support. Kind Regards, Jess Emmerson (Commercial Support Manager).
  • 5 Julie Brown 31st Mar 2020

    Always thorough but so caring towards the individual. Responds quickly to messages and put you at ease

    Jess Emmerson replied
    Dear Julie Thank you for taking the time to leave a 5 star review. I will ensure your lovely words are passed onto the team at the Horncastle Branch Kind Regards Debbie Staff (Funeral Services Manager)
  • 5 Christopher Bramwell 10th Mar 2020

    Nicky and the whole team were very attentive and thoughtful throughout! Thank you so much from the Bramwell family & friends.

    Debbie Staff replied
    Dear Mr Bramwell Thank you for taking the time to leave a 5 star review. It is lovely to hear the team at Horncastle were able to help you through this difficult time. I will ensure your kind words are passed onto them. Kind Regards Debbie Staff (Branch Manager)
  • 4 Andrew Flint 9th Mar 2020

    A good job from start to finish. We were able to concentrate on the people side of things quite easily. Thanks to all the staff who helped!

    Debbie Staff replied
    Dear Mr Flint, Thank you for taking the time to leave a review. I pleased to hear the team at Horncastle where helpful during this difficult time. I will ensure your kind words are passed onto them. Kind Regards Debbie Staff (Branch Manager)
  • 5 Melanie Harris 16th Feb 2020

    We cannot thank you enough for such excellent service conducted with the utmost dignity.  I would wholeheartedly recommend your services. Thank you xx

    Debbie Staff replied
    Dear Melanie Thank you for taking the time to leave a 5 star review. I will ensure your comments are passed onto the team at Horncastle Kind Regards Debbie Staff )Branch Manager)
  • 5 Geoffrey Lingham 14th Feb 2020

    Professional, caring and attention to detail would highly recommend 

    Debbie Staff replied
    Dear Mr Lingham Thank you for leaving a 5 star review. I will ensure your lovely words are passed onto the team at Horncastle Kind Regards Debbie Staff (Branch Manager)
  • 5 Carol Hughes 12th Feb 2020

    Very satisfied with the service and attention received, especially from Kerry and Nikki who guided us through all arrangements with sympathy and understanding. Their advice on all matters was greatly appreciated. They are an asset to the funeral service. We would recommend your services without hesitation. Thanks to all of you again. Carol and George Hughes.

    Debbie Staff replied
    Dear Mr & Mrs Hughes Thank you for taking the time to leave a 5 star review. It is lovely to hear that Kerry and Nicky were able to help you through this difficult time. I will ensure your kind words are passed onto them Kind Regards Debbie Staff (Branch Manager)
  • 5 Doris Corringham 26th Jan 2020

    Attention to detail, politeness and courtesy was over and above. Could not have asked for better care and attention. Thank you for showing you cared on our saddest day

    Debbie Staff replied
    Dear Mrs Corringham Thank you for taking the time to leave a 5 star review. I am pleased to hear that the team at Horncastle were supportive throughout this difficult time. I will ensure your kind words are passed onto them. Kind Regards Debbie Staff (Branch Manager)
  • 5 Yvonne Wilkinson 13th Jan 2020

    Very professional, compassionate and caring service. From my first contact with Horncastle Co-operative funeral services nothing has been too much trouble, and every request has been met without fault.  Thank you very much to your staff who made a difficult time more easy.

    Debbie Staff replied
    Dear Yvonne Thank you for taking the time to leave a 5 star review. It is lovely to hear that the team at Horncastle we able to help and support you through this difficult time. I will ensure your kind words are passed onto them. Kind Regards Debbie Staff (Branch Manager)
  • 4 Richard Sanderson 10th Jan 2020

    Funeral conducted with total professionalism by the Director. Minor hiccups with the administrative details

    Debbie Staff replied
    Dear Mr Sanderson Thank you for taking the time to leave a review. It is good to hear the team were profession when conducting the funeral. Kind Regards Debbie Staff (Branch Manager)
  • 5 Lesley Trott 24th Dec 2019

    Excellent staff Kind, respectful and thought full at a very difficult time.

    Debbie Staff replied
    Dear Lesley Thank you for taking the time to leave a five star review. I will ensure lovely words are passed onto the team at Horncastle. Kind Regards Debbie Staff (Branch Manager)
  • 5 Julie O'Shea 20th Dec 2019

    Lovely staff.   Understanding.  Compassionate  Thank you Kerry 

    Debbie Staff replied
    Dear Julie Thank you for taking the time to leave a 5 star review. I pleased to hear Kerry and her team took care of you through this difficult time. I will ensure your kind words are passed onto the team. Kind Regards Debbie Staff (Branch Manager)
  • 5 BARBARA TOON 17th Dec 2019

    On such a sad day all of your staff were so helpful and kind. Everything went perfectly. Thankyou so much.

    Debbie Staff replied
    Dear Mrs Toon Thank you for taking the time to leave a 5 star review. It is lovely to hear the team at Horncastle were able to assist you through such a difficult time. I will ensure your kind words are passed onto them. Kind Regards Debbie Staff (Branch Manager)
  • 5 Mirella Czajkowski-Ward 6th Oct 2019

    Everyone was extremely kind and helpful. Called in on many occasions with quieries and they were always willing to help. Thank you.

    Spare KC replied
    Thank you Mirella for your 5 star review for our team in Horncastle. I'm so pleased to hear my colleagues were able to help you through this difficult time. I will pass on your thanks and comments to all involved. Kind regards, Kirby Cranshaw (Branch Manager).
  • 5 Debbie Short 24th Sep 2019

    I thought Kerry at the Horncastle branch was very good in arranging everything, very caring and understanding. On the day of the funeral we were looked after by John from the Louth branch. He did an amazing job and would definitely recommend 

    Spare KC replied
    Thank you so much Debbie for taking the time to leave your kind review. I will be sure to pass on your comments to both Kerry and John. Kind regards, Kirby Cranshaw (Branch Manager).
  • 5 Sally Anne Gray 31st Aug 2019

    Kerry planned the funeral exactly as we had asked. The Co-OP are so professional and show such respect at such a difficult time.

    Spare KC replied
    Thank you Sally for your kind words. It's lovely to hear Kerry helped you everything just as you wanted. I'll be sure to pass on your comments to her and the rest of the team. Kind regards, Kirby Cranshaw (Branch Manager).
  • 4 George Senior 12th Aug 2019

    Everything was well organised and we were well looked after. Thanks.

    Spare KC replied
    Thank you Mr. Senior for taking the time to leave your review for the Horncastle team. I will pass on your thanks to everyone involved. Kind regards, Kirby Cranshaw (Branch Manager).

Frequently Asked Questions

How do you arrange a funeral?

You can arrange a funeral by choosing a funeral director who will help you organise all of the details. They can help you decide whether to have a cremation or burial and what type of service to choose, as well as additional options, such as music and flowers. You can find out what happens at a funeral and compare funeral directors on Funeral Guide.

Read more

What are disbursements?

Disbursements are additional costs for a funeral service that are paid to third-parties, such as florists, celebrants and burial fees. The funeral director will usually charge you for them and then pay the suppliers themselves.

Read more

How can I get help with funeral costs?

If the cost of a funeral is not covered by a prepaid funeral plan, or the estate of the person who has died, you may be able to get financial help from the government’s Bereavement Support Payment or from War Disablement Pensions, charitable funds or budgeting loans.

Read more

Address
2 Market Place
Horncastle
Lincolnshire
LN9 5HD

National Association of Funeral Directors

NAFD Members

Latest Verified Reviews

Mark Ogilvie 23rd Aug 2020

The Co-op Horncastle Funeral Home did an excellent job for Mum's funeral this week. The staff were very helpful and considerate at every stage, and made a difficult job doable for me. Like many people, I'd never had to arrange a funeral before, and they helped me through each stage, which helped enormously. The celebrant they put me in touch with was excellent, and helped us put together a service that everyone thought captured Mum and had just the right tone. On the day, the staff were very professional. Everything went as well as I hoped it would. Nobody wants to have to go through this, but they made it as easy as it can be, I think.

Louise Sutton 4th Aug 2020

I am extremely happy with how professional the Horncastle office dealt with all the arrangements. I would like to say Keira and Julie kept me informed of everything. Thank you

Emma Baldock 3rd Jul 2020

From the 8th June to this day, they have been fantastic, can not fault the service we as a family have had , thank you so much Viki  & Michelle ♥️♥️♥️♥️ Xx

Reviews
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Update

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