The Vale Funeral Service
Main home: The Vale Funeral Service
198 reviews
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5 Mandy Jenkins 16th Feb 2021
Lyndsey Ellis and his team provide an absolutely outstanding service
With every wish met ,they are very caring and show dignity and respect throughout very professional and nothing is to much trouble.Lyndsay Ellis replied
Thank you Mandy for your kind feedback. You have been through such a difficult period recently and my thoughts and prayers are with you all .
Stay safe and take care
Lyndsay -
5 Jonathan O'Kelly 11th Jan 2021
I cannot thank Lyndsey and his staff enough. A personal caring service but still very professional. At such a hard time he was there for anything we needed. We had compliments from everyone one how well the service went and we thank you so much.
From all the O'kelly familyLyndsay Ellis replied
Thank you Jonathan for your testimony, to know that we carried out everything asked of us to the highest standards we are known gives me great privilege and also to my staff.
Under the current restrictions I too know that your Mum's Service would have been very well attended and I thank you for your understanding as I guided you during this difficult journey -
5 Angus Stanton 23rd Jan 2021
I dreaded laying my wife to rest at any time but this company and it's staff reassured me through the whole process and I did very little. The cost was reasonable for what we wanted but the service offered by Lyndsay and his team surpassed this so far as to say I will have no problem with using this company again in the future.
All that attended my wife Sue's funeral have said how wonderful and dignified the whole process was and I recommend Lyndsay and his team.Lyndsay Ellis replied
Many thanks for your kind words. My thoughts are with you all at this difficult time
Lyndsay -
5 Bobby Norman 29th Dec 2020
I got to say the best funeral directors around from the first day our son died to the day of funeral first class service from lyndsay and the boys especially Ricky Edson very professional never had to worry lyndsay ellis took care of everything and gave our son a excellent send of family has used Lyndsay Ellis for my Nan and my dad and got to say gave them an amazing service keep up the good work all my first choice funeral directors
Lyndsay Ellis replied
Thank you Rob for your kind feedback. I will pass this to my team, my thoughts are with you all and to see so many people lining the streets shows how loved and missed Anthony will be -
5 Rhian Jamieson 12th Oct 2020
We have utilised the services of The Vale Funeral Service on a number of occasions over the past 6 years, having suffered the loss of close family members, including our parents.
When my father passed away a few weeks ago, there was absolutely no hesitation in calling Lyndsay Ellis, the Principal/Funeral Service Manager. Lyndsay is as dedicated and empathetic a professional as we have ever seen, and he immediately replied “You know me, I will look after your dad, and do all that I can to help you and the family through this most difficult of times”.
Many of our family members are, or have been, public sector professionals, be that in medical or educational establishments, so we know just how much it means to people to be treated with dignity and respect.
My mother and father had been together for almost 60 years, and the loss of my father was just so difficult for her. On speaking with my mother, Lyndsay offered calm reassurance that my dad would be looked after, and that he and his team, of what the whole family say are absolutely warm, professional, respectful and empathetic people, would do their utmost to take the pressure off the family at this time.
Lyndsay provided full explanations in respect of all aspects of proceedings, offering advice when needed.
The Team built up such a lovely rapport with us, using appropriate humour and general conversation skills. They made us feel part of a team that was to provide my dad with the most personal and fitting of send-offs. With Phil manning the office, we were in safe hands. He was fantastic, and also comforted us all when we visited dad at the funeral home prior to the funeral. We will never forget that.
Likewise, we are just so grateful for the skills of those who looked after my dad following his passing. He looked so peaceful, dignified and almost as if he were just asleep. This has helped enormously with the grieving process.
We kept adding and editing little bits to the Order of Service but nothing was too much trouble for Lyndsay, Phil and their Team.
On the day my dad was taken from the family home, having passed away just a couple of hours earlier, Lyndsay’s colleagues, including Ricky, attended and carried out their duties with so much respect - which the family will be eternally grateful for. That was a very tough moment, made more bearable by the interpersonal skills of Ricky. Both he and his colleague waited so patiently outside the house, with heads bowed, whilst the family came to terms that dad would be leaving the family home.
The subsequent actions and preparation for the Service were carried out to exacting standards. The creation of the Order of Service, music, photographs, flowers, arranging the Celebrant, and actual transportation of dad from the family home and via their previous family home, whilst en route to the Service, will be forever appreciated.
Words cannot adequately describe just how wonderful Lyndsay and his team are, and just how grateful we all are to them for easing our pain at this extremely sad time.
Our family would wholeheartedly recommend Vale Funeral Services to everyone. They are truly magnificent. Thank you, thank you, thank you, Lyndsay and Team.
Lyndsay Ellis replied
Thank you so much for your kind words, which I have reiterated to my staff. To be entrusted to care for your Dad was a great privilege and knowing that my previous care for loved ones and you as a family was to the high standards I am known is so rewarding that it has been so recognised.
Everything from Bruno who officiated to the VT images, chosen music you provided really gave your dad a true Celebration Of His Life especially under the current government guidelines and restrictions.
My thoughts remain with you all as a family during this difficult time
Keep safe and sincere regards to you all
Lyndsay
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4 Tracey Stock 27th Sep 2020
good service not as long as expected as Covid but she had a good send of
Lyndsay Ellis replied
Thank you for your feedback and your understanding at this difficult time . The restrictions in place due to government guidelines during the coronavirus at present is very difficult and beyond my control in regards restrictions in numbers of attendees. I am sure you agree that everything by my company was carried out to the highest of standards we are known and a duty of care Imperative to you as a family, all who attended the service and to my staff. -
5 Racheal and David Britton 6th Sep 2020
Very caring and committed.
Lyndsay Ellis replied
Thank you both for leaving your kind feedback and entrusting me to care for Carol and you as a family -
5 Jess Oram 28th Aug 2020
Great service and very helpful throughout the planning process
Lyndsay Ellis replied
Thank you for your kind words. I hope that everything was carried out to the high standards that we are known for. -
5 Megan Hamblin 5th Aug 2020
Lyndsay could not have been more helpful in this stressful time. He organised what he could and was patient with me and my step mother with the parts we had to organise. Could not be more grateful for his assistance in a truly horrendous time of our lives that was then made worse by the restrictions in place due to the pandemic.
Lyndsay Ellis replied
Thank you Megan for your kind feedback. Thoughts and prayers are with you at this difficult time -
5 Jody Phillips 11th Aug 2020
I cannot thank everyone enough for all there support at this most difficult time of my life. My mum had the best send of ever and all the personal touches were absolutely outstanding xx thank you xx
Lyndsay Ellis replied
Thank you for your kind review, having known Jo Mary personally for many years we know that the current difficult circumstances gave limitations on numbers.
to see such a send off at the house before makinhg our way to the crematorium was outstanding. Dean Caldwell sang amazingly and brought many memories for those who knew and loved Jo
Rest in peace Jo and thoughts and prayers remain with you all -
5 Yvonne Weekley 1st Jun 2020
My family and I would like to say a big thank you to Lyndsay Ellis for the lovely funeral service we were able to give my mum. His compassion and assistance at this sad time was gratefully received. My mum would have been proud of the lovely send off she was given during these difficult times. Many thanks to Father Ben too who conducted the service. Once again a big thank you to Lyndsay and his team at Vale Funeral Services, bless you all. Xx
Lyndsay Ellis replied
Thank you Yvonne for your lovely feedback - I hope everything was carried out to the high standards that I am known . Thoughts and prayers remain with you all -
5 Sandra Thomas 1st Mar 2020
I was very pleased my Daughter’s Funeral was exactly as I wanted it. Everyone that came said it was perfect and very apt for my Daughter. Lyndsay Ellis can’t do enough for you and is only a text message away if you have any concerns. You are kept up to date throughout. My Daughters personality was brought out and the Celebrant was like a beautifully spoken angel. It made me feel as I had done my Daughter proud. Thank you everyone at The Vale Funeral Services Xxx
Lyndsay Ellis replied
Thank you for your kind words. To see so many there shows how loved and remembered Kelly will always be. -
5 Emma Ball 14th Feb 2020
Everything they did was amazing! They had alot of patience, could not have asked for more! Thank you so much!
Lyndsay Ellis replied
Thank you for your kind comments . Lovely personal tributes in church too
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5 Cerys Davies 3rd Feb 2020
Fantastic service, Lyndsey was amazing. They listened to what we wanted and couldn't have asked for a better send off for Peter.
They made Peter look amazing when visiting him, and allowed us to spend as much time as we wanted with him.Lyndsay Ellis replied
Thank you Cerys for your kind testimonial. I am honoured that we gave him the true and dignified send off he deserved and everything you asked for was carried out. -
5 Robynne Jenkins 21st Jan 2020
Excellent service, very professional & caring.
Lyndsay Ellis replied
Thank you -
5 Jules Griff Scott 13th Jan 2020
I would recommend Lyndsay and his team to anyone. He went above and beyond expiation's. He took care of all of us at our most vulnerable time.
Thank you so much for giving our beautiful baby girl a beautiful send off.Lyndsay Ellis replied
Thank you so much for your lovely words. My thoughts and prayers remain with you all -
5 Ann Shaw 24th Sep 2019
From the time my dad passed until his funeral, well and after the funeral. The care and compassion shown to us as a family during this difficult time has been wonderful . Lyndsay Ellis is such a lovely man which helped us when arranging things easier. Lyndsay and his team took excellent care looking after my dad. Thank you very much for your kindness. From Baker & Shaw families.
Lyndsay Ellis replied
Thank you for your kind testimonial. Thoughts and prayers continue to be with you and your family. -
5 Brian Butcher 10th Sep 2019
I couldn't fault the professional and caring service given to me and my family by the vale funeral service all the way through from my initial contact to the end of the funeral. I would highly recommend this company. Many thanks
Brian ButcherLyndsay Ellis replied
Thank you Mr Butcher for your kind testimonial, to be given the trust to care for Pam gives us the utmost privilage. To hear that all our team carried out their duties to the highest of standards makes this profession so rewarding -
5 Heather Ashby 7th Sep 2019
The Funeral was well organised and complied exactly with the family's wishes, giving a dignified, comforting service. All staff are approachable, considerate, efficient, and make what is an onerous time easier to bear. Thankyou
Lyndsay Ellis replied
Thank you Heather for your review. A fitting tribute to Stephen who will be greatly missed and always loved -
5 Keith Williams-Nash 5th Jul 2019
Well everything I asked for Lyndsay and his amazing team done with no questioned asked. They were there 24/7. They exceeded everything and we’re very professional. In every way. The best part of Lyndsay and his team I did not do anything as they seen to it all even down to the flowers. I would highly recommend Vale Funeral without question. They are impeccable compassionate and even accommodated any last changes . I had my Sons Funeral my Dads funeral and recently had my Mums Funeral . Thank you all
Lyndsay Ellis replied
Thank you Keith for your lovely testimonial. To be entrusted to care for your Mum and formerly your Son and Dad is a privilege to have cared for them to the high standards we are known.
Thoughts and prayers remain with you all as a family -
5 Mark Lewis 17th Jun 2019
Lindsay Ellis and his team were thorough and efficient with all the arrangements they made, with great attention to detail. They were so kind and caring, looking after the family really well throughout the planning and on the day. They recommended Ceri-Lou Newman to take the service , who did a superb job and was much appreciated by the family and the congregation. We are pleased with the job that they did for us.
Lyndsay Ellis replied
Thank you Mr Lewis for your kind testimonial -
5 Keri Turner 2nd Jun 2019
Lyndsay and all of his staff were at all times attentive to our needs and carried out all of our requests and wishes exactly as we wanted them. At such a sad and emotional time Lyndsay was always available to talk to and he listed to our wishes. Al of the staff are professional and thoughtful and we wouldn't think twice bout using them again and also recommending them to anyone else.
Lyndsay Ellis replied
Thank you so much Keri for your testimonial, this gives us great comfort knowing everything you asked for was adhered to .
Our thoughts and prayers remain with you -
5 Carol Jones 8th May 2019
Thankyou so much for your support, care and kindness from the start to finish. Nothing was too much trouble and we were able to send mum off in the way we wanted with your guidance and advice.would highly recommend your services.
Lyndsay Ellis replied
Thank you for taking the time to leave a testimonial , Thoughts and prayers are with you all -
5 Karen Clemett 16th Apr 2019
The services from the beginning when helping get Craig back home to the funeral. Very professional and comforting, the funeral was excellent which made my day a little bit better giving Craig the funeral he deserved. Thank you Anthony Thomas for all your help and the rest of your team. Also thank you Andrew for the lovely service Craig had.
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5 Cath Gallivan 24th Mar 2019
Such a warm, professional service, during a very difficult time.
Lyndsay Ellis replied
Thank you for your kind feedback