George Brooke Ltd

5 Susan Callow 14th Dec 2020

Having used George Brooke’s previously there was never a question that we would not use them again .
From the initial telephone call to there office there well timed machine clicked into place .
We were met by Helen for the initial consultation and yes there was a funeral plan in place but she methodically went through everything in finite detail questioning checking that we were we sure were we happy with the choices that we had made and should we decide otherwise later it  wasn’t a problem .
Obviously we are mid Covid 19 with restrictions in place but we were sat comfortably with a well made cup of tea but at a distance but it still felt intimate and close .
As the days moved on the ladies in there office made calls to check we were ok and happy with the choices we had made with care thoughtfulness and sincerity .
At no point did we ever feel rushed into decisions we weren’t sure about .
Judith looked after us on the day of the funeral her professionalism care and attention to detail is second to none, she gave a lot of care and thought  to us from the hearse and limousine arriving no one was rushed we were just ushered into the right place at the right time everything was communicated perfectly .
We had specific requests for some of our flowers after the funeral
 which were absolutely outstandingly beautiful and again the wheels just swung into motion when we were feeling at our most vulnerable .
One very well oiled caring thoughtful professional team no stone was left unturned and we were so thankful and grateful for there support .

5 Christopher Haywood 14th Dec 2020

We would like to thank you for the professional and exceptional caring service you gave for my late wife Sarah Jane Haywood, we appreciated the attention to detail, Helen you were wonderful, everything exceeded our expectations at this sad time.
Thank you so much
Chris, Leon and Katie

5 Tony Diskin 13th Dec 2020

We are very grateful for the excellent and professional care that we recieved. All of the staff were wonderful and dealt with all of our requests sensitively. We feel that our mother had a lovely funeral considering the Covid restrictions.
Thank you all especially Helen who we feel went the extra mile. I have been to many funerals organised by Brooke's and have never been disappointed with the care and compassion demonstrated to each family.
Father Hird also gave our mother a wonderful funeral. We are very grateful that he allowed the funeral to take place in church, as mum isn't a Catholic. He spoke so wonderfully about her, and the anecdotes were both funny and sad at the same time.
Thanks again to all concerned. We will definitely recommend Brooke's to anyone requiring their services.

5 Mary Simpson 13th Dec 2020

Highly satisfied with their service. prompt efficient, understanding and kept us fully informed. very helpful with tasks about which we were unfamiliar, eg. registration, web cast etc.

5 Tommy & Sandy Commons 13th Dec 2020

Excellent customer focused and friendly service,every request was dealt with at a most difficult time and cannot recommend highly enough.
To all the staff at George Brooke we all thank you.
The Commons family

5 Betty Millington 11th Dec 2020

As a family, if we could give ten stars we would, the standard of service we received was second to none, George Brooke‘a has conducted several services for our family over the generations, always with dignity and respect.
Many thanks to all the team.

5 Jill Render 7th Dec 2020

Efficient but sincere at the same time. Helen helped us alot and nothing was too much trouble. Found Helen very approachable and easy to talk to during a difficult time. Thanks to the rest of the team for efficient funeral arrangements.

5 Margaret Holdgate 6th Dec 2020

Thankyou all so much especially Judith for giving mum the best send off under the circumstances that were in 

5 Gemma Fowler 5th Dec 2020

I felt included and was consulted with every step of the way.  I never felt rushed or pressured in the important decisions I was making. I know a lot must go on behind the scenes and I thank everyone who was involved in caring for mum whilst she was with Brooke’s, but special recognition and praise to Helen, Judith, Claire and Kirsty for their professionalism, kindness and compassion. You are so good at what you do and you all made a very difficult time bearable.  I genuinely feel my mum could not have had a more wonderful “goodbye”. Thank you. 

5 Valerie Mitchell 4th Dec 2020

Judith, Helen and all the team were very personable, showing care and understanding. They provided us with excellent service, communication and advice throughout, listening to and acting on all our requests. The family are all really grateful for their support during this difficult time and would definitely recommend them to other families.

5 Diane Major 30th Nov 2020

Thank you to Helen to give my husband Andrew Major the best send off ever, and to you all at George Brooke's for the fantastic way that everything was sorted out , it made it all so very special in the circumstances. Thank you so much to you all.

5 Anne Cross 29th Nov 2020

Helen, Judith and all the staff at George Brooke's Ltd have been very caring and gave excellent service and advice when we were arranging my husband Keith's funeral. Nothing has been too much trouble for them and Claire and Kirsty on the reception desk always put us at ease when we went into the reception.

5 Joanne Gilbert 28th Nov 2020

I cannot thank everybody at George Brooke’s enough especially Judi. Your support and compassion will never be forgotten. Thank you again x 

5 Michelle Allan 27th Nov 2020

From the very beginning they were professional, understanding, communicated well, and really listened to our requests. Our family member had a lovely service of remembrance and everything went smoothly & efficiently in the background, allowing us to say goodbye properly

5 Andrew Furness 27th Nov 2020

Excellent service. Very professional and caring when we needed it the most. Thank you for all the help and guidance.

5 Julie Mcdaid 24th Nov 2020

Friendly and down to earth.
Keep you informed, answer any of your questions and help you through a very difficult time. 
We would highly recommend them to any family looking for a funeral directors to take care of a loved one.

5 Gerald Harwood 23rd Nov 2020

A professional service with great connections and knowledge of the local area regards churches, priests and advice which has been built through years of experience. Their attention to detail and excellent communication gave us a lovely caring service.

5 Beverley Heeley 22nd Nov 2020

In these awful covid times the gave Minnie a send off to be proud of. A service above and beyond

5 Geoffrey Goodall 21st Nov 2020

From the initial telephone conversation with Helen we felt comfortable enough to make the necessary arrangements for Malcolm's funeral. At this sad time we were guided through the whole process with care and support. The day of the funeral was well planned, organised and was carried out with professionalism and dignity by Helen and her team. All family and friends praised the Celebrant, Christine Freeman who did a superb job in summing up Malcolm's life.

Our sincere thanks go to everyone involved.

Geoff and Shirley Goodall

5 Stephanie Wainwright 21st Nov 2020

George Brooke are the only company we trusted for Stephen's funeral. Helen and her team have been wonderful, nothing was too much trouble. It was also good that Helen knew what my late husband was like being an old friend from way back. This helped when it came to what he'd wear as I couldn't decide so asked her to choose.
Helen knew my husband wouldn't have wanted anything fussy and they helped me to create the best send off we could have in the present climate.

5 Sue Radley 17th Nov 2020

Excellent  service from Helen and her team .
Very professional and caring 

5 Richard Oxley 17th Nov 2020

I couldn't speak more highly of George Brooke Ltd throughout both of my parents funerals. They take the worry out of worrying with their caring and professional approach, leaving no stone unturned. They all literally are that 'extra' shoulder to cry on

5 Sallie Sandom 15th Nov 2020

Having used George Brooks twice in the past three years I cannot recommend them highly enough for their care professionalism and just the right amount of humour and compassion towards my family when dealing with firstly my fathers then my mothers funerals. Even taking all the covid rules regs and restrictions into account we managed to give our mother a lovely send off. 

Many thanks to all concerned

5 Lesley Ann Pyrah 15th Nov 2020

Absolutely amazing service. Used them twice in a short time and both times we were treat with care and professionalism. Thank you 

5 Lee Kingsbury 15th Nov 2020

Excellent service.
Helen and her team 
have been My family undertakers on four occasions now.
All the staff are extremely helpful, nothing is ever too much trouble.
Very personable , would not
hesitate to recommend.