Co-op Funeralcare, Johnstone

5 Agnes MacDonald 27th Feb 2023

The service we recieved was excellent from beginning to end ,so thank you so much to Emma who delt with us 1st and Alan on the day of the funeral, also our lovely driver Willy xxx

5 James Cunningham 21st Feb 2023

Done a great job, n very good to get on with, made me feel real easy no pushing stuff at me, so ten oot a ten

5 Jacqueline Colquhoun 20th Feb 2023

From 1st contact with Johnstone branch you are met with care and compassion. Meeting Alan and arranging the funeral was very straight forward. Alan made us feel so relaxed at a difficult time for us at a family. On the day of the funeral again Alan was so professional. As a family we cannot thank the Johnstone branch enough. Excellent plus service provided. Thank you all

5 Robert Murdoch 20th Feb 2023

Absolutely 1st class. Attention to details was superb

5 Dominick Rogers 20th Feb 2023

First class service from start to finish, couldn’t recommend more. 

5 Norman Murray 20th Feb 2023

A great help at a difficult time and very professional.

5 Maureen Fletcher 11th Feb 2023

Excellent team, cannot recommend them enought. They were empathetic from the start to end of the process. They checked in with us every step of the way

5 Ian Mcfarlane 7th Feb 2023

Allan Morgan and all the office staff was excellent with organising my dads funeral Thanks again Allan . 

5 June Douglas 7th Feb 2023

The staff & service is outstanding. Thank you for all your help. I very much appreciate your professionalism, kindness & service.
Absolutely brilliant company.
Thank you! 

5 Elaine Graham 2nd Feb 2023

Excellent service and attention to detail.In particular thanks to Alan who made things soo much easier.

5 Diane Brackenridge 30th Jan 2023

Professional service from first contact through to aftercare call following funeral.  I could not fault the service provided. The experience and calmness of the funeral director, Gary Elliot, was invaluable.   He navigated me through a very difficult and emotional time organising my mother’s funeral and respecting her wishes. On the day of the funeral he ensured everything was as it should be despite differing family opinions.

I would have no hesitation in recommending Coop Funeral services and Gary Elliot.   

5 Marie Ward 30th Jan 2023

Caring and attentive service, very friendly people to deal with in a difficult time

5 Philip Donnelly 25th Jan 2023

Many, many thanks to Gary Elliot, funeral director, Co-op Funeralcare, Johnstone for lessening the emotional pressure in my hour of need and in the midst of an extremely stressful situation. Following the departure of my dear wife when I was burdened with grief, Gary provided me with comfort, consideration, thoughtfulness, attentiveness, politeness and much respect. He has due regard for the feelings and wishes of others.

From the viewing to the Salvation Army service in the funeral parlour and to the final resting place at the cemetery, Gary conducted the service with ease and professionalism and everything was timed to perfection.

My thanks again to Gary for his support and encouragement.

Kind regards,

Philip Donnelly

5 Gareth McDonald 24th Jan 2023

Lovely organisation and perfect with everything. Thank you so so much

5 Esther McKay 23rd Jan 2023

Great services, staff were understanding and professional.

5 Andrena Toogood 23rd Jan 2023

Johnstone coop made a
Very difficult day become perfect for Colin.  Staff were so compassionate from start to finish.  

5 Elizabeth Sherry 19th Jan 2023

Our family are so grateful to have had Emma’s assistance in supporting us through our Dad’s funeral arrangements. Emma is an absolute professional who guided us through a difficult time and I only have high praise for her. At the crematorium Gary and his team were so kind and helped us through the service, he ensured we did not feel rushed and we just take our time.
I can highly recommend the Co-op in Johnstone, my Dad and our family were treated with absolute respect. I give a five star rating as it was what they deserve.

5 Jennifer Orr 16th Jan 2023

Gary was very professional and sympathetic. He also had everything I asked planned .Everything was perfect .The staff were all very nice as well as the Celebrant Libby .Thank you all.Jennifer

5 Thomas Brett 9th Jan 2023

Excellent service thank you 

5 John Byrne 3rd Jan 2023

Absolutely professional in terms of advice and support prior to my Mum's funeral. On the day itself, we were guided through every aspect of the funeral with respect, sympathy and gentle humour. The support of the team at Johnstone was wonderful.

5 Kenneth McFarlane 3rd Jan 2023

Very professional and very efficient.

5 Lindsay Fairhurst 3rd Jan 2023

Excellent service from start to finish.
Gary and his team were professional in every aspect.

3 Lynne Hassan 23rd Dec 2022

I had a great service from the team and this review would have been excellent if a few mishaps hadn’t happened. 




This isn’t a complaint I would like to offer my suggestions to prevent these mistakes happening to a family again. 




Firstly - on several occasions I told the team I would like 2 Celtic football scarves and a cowboy hat belonging to my dad to be placed on his coffin and returned to us after the service. Several times I mentioned this and on the days my dads coffin was on display these items were placed perfectly on the coffin. We really wanted these items back as the scarves were being passed to his granddaughters and the hat was a genuine cowboy hat he bought in Oklahoma and loved. There was a 3rd scarf which was slightly distasteful and I told the team this would go in the coffin as it referenced James Connelly who was in the Eastern Rising.  A few days before the funeral my daughter dropped some letters, photos and the scarf off at the parlour which were all to be placed in the coffin, again I will emphasise I mentioned the 3rd scarf should go in the coffin on several occasions.
On the day of the funeral the hearse arrived and the James Connelly scarf was fully displayed over his coffin which absolutely horrified me. Rather than make a big fuss in the street the scarf was folded to be hidden and left sitting on top of the coffin. 
Again I mentioned that scarf should have been inside and we want the stuff from the top of the coffin back.
After the funeral I was outside the crematorium and asked the funeral director for my dads stuff from the top of the coffin, he giggled thinking I was joking and ran straight back inside. Sadly he came back out empty handed and the stuff couldn’t be retrieved and had gone with his coffin. I could genuinely see how upset the funeral director was about this situation, along with me. 
For a tailored package these mishaps I didn’t expect as these are moments in time we can’t change, memories which stay with me in an already difficult time and precious items lost we can’t pass to his granddaughters. 
Could I suggest that a disclaimer form is used for these types of requests, a form the client would fill out with the funeral team specifying these requests which the client would then sign and the team can re-read on the day of the funeral to refresh their memory. 




Finally - I collected my dads ashes on Tuesday in a wooden casket we purchased from the coop. It wasn’t until yesterday evening a family member noticed his date of death has been engraved wrong on the casket. His date of death was 22nd October and date of birth 29th October. His casket says died 29th October 22. I’ve called the parlour today to report this and they’re arranging another one to be made and my dads ashes will need transferred to the new one, a thought which saddens me inside having to hand the casket back and move his ashes. 
Could I suggest when ordering personalised/engraved items a second member of staff proof read the details before it’s sent to be inscribed. It was really an upset we didn’t need this week at a difficult time close to Christmas.




Again - this isn’t a complaint about the team as they were always on hand to help me, offer support etc.
Gary was great and his professionalism and gentle manner shone through always. 
Emma was always on the phone keeping me updated, helping me with questions when I needed help. 
Kellie our driver was fantastic on the day, another professional team member who is an asset to your company.




These suggestions I hope you can take on board to prevent mishaps happening in the future as it really does blemish the tailored package I was meant to receive at the cost I paid.

5 Maureen Fletcher 19th Dec 2022

Fantastic respectful staff. Ensured that everything went smoothly. Recommend them.

5 Lisa Broadhurst 12th Dec 2022

Allan, Paul, Emma and their colleagues at Johnstone could not have been more helpful, caring and understanding.
When we initially went to the funeral parlour, Allan explained everything to us, the options available and the costs. He was very considerate of our wishes and explained what would or wouldnt work.
We were kept updated throughout from the post mortem being completed,registration, embalming, viewing and the funeral itself.
If we had any questions to ask regardless of how trivial they may have seemed, the staff were always available to help whether it was by email, telephone or in person.
They helped make a difficult situation slightly easier. Very professional in every way.