5 Lara Bateman 16th Mar 2021

Following the recent sudden loss of my Mum I was floundering on how to organise her funeral and I was so grateful for Jo Williamson at Albany for her caring guidance and advice from the first moment I contacted her. She understood immediately how much I was grieving, and gently led me through the choices and decisions that needed to be made with such sensitivity that it made the whole process less painful than I expected it to be. When it came to collecting her ashes, Jo kindly gave me a small fragranced candle to light and seeds to bury in her memory which I felt was such a considerate gesture and an extra thoughtful touch to ease my grief. I would highly recommend Albany for complete professionalism and sensitivity when choosing someone to help deal with the loss of a loved one.

5 Rick Kirk 6th Jan 2021

Where so I start Jo and her team made everything so easy deal with the service was personal and professional and nothing was too much trouble A funeral is one of the hardest to deal with but on this occasion it was made simple by Albany we cannot thank them enough and would reccomend to anyone Many thanks to you all at Albany for making my Dads day special

5 Florence Russell 21st Nov 2020

I was recommended Albany funerals by the wonderful Helen at Kingsnorth church.  At 25 and just losing my mother I really had no idea what I was doing and I had no idea what to expect. That was when i met Jo... to Jo this is much more than just a job this is her life - that she has dedicated to helping people at the worst possible time, losing a loved one. That is what sets Albany apart from the rest. Every other company i contacted in Ashford were lacking so much empathy. The discussion of money was probably the first thing that was brought up but then to be so black and white about things i just knew Albany was the place for me. The whole team are fantastic and just so professional but also so kind and sensitive. With Albany Funerals it is more than just a funeral they are planning with you, it is communication and support at a vulnerable time and that’s what you what isn’t it? They also have such an amazing choice when it comes to detail i really did not know what the difference was between coffins or flowers but with the help of Jo and her team i managed to give my mum the perfect send off, one i know she would of been so happy with and that is all down to Albany Funerals. They really are just amazing at what they do. Pricing is also a massive point when it comes to a funeral and i personally didn’t have a massive budget... but Albany are so understanding and are helpful they managed to work it all out with me cost effectively but without scrimping or not being able to give mum what we wanted to. Jo gave me options and really did what she could to enable my family to have what we ALL wanted at a reasonable and brilliant price. It is not all about money to Albany Funerals another brilliant reason for anyone to go to them. I cannot speak more highly of any business anywhere else and to Jo and the Team - thank you so much. You will always have my gratitude and hopefully we will stay in contact for a tea or coffee once in a while! I wish i had the options of 10 stars!

5 Michelle O'Brien 11th Nov 2020

This is my second time using Albany Funerals! They managed both my parents funerals. From the first call to Jo, it was positive and honest. She goes the extra mile and takes care of all the details, everything from explaining about the cost and process, through to handling the legalities and practical matters such of viewings, in a kind and professional manner. At the funerals, Mathew, the director, was perfect as were his team. The flowers were lovely and Albany arranged them so beautifully with the coffin in the car, they took care of us every step of the way, through to taking us and the flowers to the wake. Working with Albany was like being with family, the office is comfortable and every member of staff I’ve met has had the same caring ethos. Albany was the team I needed to support me at two very sad times. I highly recommend Albany Funerals.