Jackson Family Funeral Directors
Main home: Jackson Family Funeral Directors, Malvern
501 reviews
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5 Fleur Hobbs 16th May 2020
Thank you for an excellent service
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5 William Eccleston 12th May 2020
Matthew conducted the funeral of one of my close friends a couple of years ago, who passed at just 33. Since then, I have seen them grow into a wonderful, truly independent, funeral company who focus on families and not profits. As a provider of Pre-Paid Funeral Plans, I have worked with Matthew and the team on dozens of funerals, Including Ms Roberts recently and always found them to be compassionate, professional and empathetic to all situations. Currently the only Independent funeral director in Pershore
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5 Andrew Coley 10th May 2020
Hi
Would highly recommend using this service and company.
Sarah who was my contact point was wonderful, helpful and so compassionate was unbelievable.
Was kept informed all the way and nothing was too much.
Thankyou for everyone at Jackson and especially SARAH xx
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2 Nigel Evans 6th May 2020
When i first phoned up they said they would keep me updated every step of the way, They didnt i found i had to chase them to get any details maybe because Mom opted for a no fuss funeral we didnt spend unough with them, they didnt even deliver her ashes on the day they said they would so had to chase them up again,I just felt i was forgotten about
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4 Steven Warke 4th May 2020
I have used this service for my dad and more recently my mum.
We wanted a simple direct cremation preferring to splash out on a family celebration of their lives.
I couldn’t recommend this service more highly.
Respectful , considerate and efficient
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5 Ian Renton 4th May 2020
We cannot express how caring, thoughtful & professional Jackson Family are.
During this awful time with the UK being shut down with COVID 19 and with us currently living and working in Germany the help was so needed.
The whole Team was brilliant especially Sarah who arranged flowers and music seeing that we could not be there. It was so much appreciated and made the passing of our Mother a little easier to bear.
We cannot thank them enough. -
5 Joanne Mansfield 2nd May 2020
Thank you Lee, you made it as bearable as it could be. Always available to talk and advise.
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5 Simon Smith 2nd May 2020
An excellent service very good.
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5 Kristine Melnikova 26th Apr 2020
These funeral directors were amazing - attention to detail, their caring attitude, their efforts to carry out unusual requests in this sad time. Whether you're looking to the future or trying to organise a funeral today I can highly recommend it.
Matthew Jackson replied
Thank you Kristine for your comments and review.
Best wishes to you and your family - Lee -
4 Sheila Boucher 25th Apr 2020
Thank you for doing Chris's service I think you put up with me with my tears & just not being able to cope with the fact that he had gone that you again
Matthew Jackson replied
Thank you Sheila for your review. We are always here if you need, best wishes. -
5 Michael Arens 25th Apr 2020
Well organised, fantastic people. Highly recommended
Matthew Jackson replied
Thank you Mike, it was an honour to look after your father. Best wishes to your family. Matt -
5 Glenda Prescott 7th Apr 2020
Jackson family funeral directors were absolutely amazing, respectful, and dealt with all aspects of the funeral arrangements I am so pleased I chose them and would highly recommend them
Matthew Jackson replied
Thank you Glenda for your kind words and review. We are always here. Best wishes to you and the family - Lee. -
5 Nick Hughes 6th Apr 2020
On such a difficult time losing our mother, Tracey and the Jackson family team were kind, considerate and professional on dealing with our arrangements for the funeral. Even during the country's lock down, Jackson family team did their upmost to make sure we were looked after as best as they could under the government social distancing rules. A special thank you to Tracey and all the team.
Kind Regards
Andy & Nick
Matthew Jackson replied
Andy and Nick, thank you so much for your kind review. I know that it was a particularly sad and stressful time for you both under the current circumstances. I pass on your thanks to the team, and wish you all the best for the future. Stay safe, Best Wishes, Tracey. -
5 Robert Lewis 2nd Apr 2020
We had a professional & sympathetic experience arranging my dads funeral in very difficult times, Mat & his team were amazing and helped guide me & my sister in all the steps along the way.
The small & intimate funeral give our dad a fitting & moving send off, at a very reasonable cost.
Thank you for making this so easy & special. Stay well in these troubled times. 🙏❤️😀🤝Matthew Jackson replied
Thank you Rob, although the restrictions of attendance meant the service was not as fully attended as it should have been I'm glad that we still maintained dignity and respect for your father. Kindest regards, Matt -
5 Janet Belcher 29th Mar 2020
Highly recommend Jackson’s, they are professional and made us feel at ease during such a difficult time. Thank you so much for all your hard work you do a fantastic job! Jenny and Mark we couldn’t of got through it without you both ..... thank you again xx
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5 Liz Jackson 28th Mar 2020
The whole process was managed calmly, professionally and with compassion and care. From the moment Tracey met with our terminally ill sister, our sister’s mind was put at ease. Tracey listened to what she wanted for her funeral and worked hard to bring it about. The funeral took place as advice about social distancing first emerged. This made things difficult but again Tracey responded to the changes required and ensured things went as well as they could under the circumstances.
Matthew Jackson replied
Many thanks Liz for your kind review. It was an honour and priviledge to have been able to assist you at such a sad time and to have the pleasure of meeting Paula beforehand, it made it very special and important for us to get the funeral right for her, I hope we did her proud? Thinking of you all, best wishes. Tracey -
5 Alan Phillips 27th Mar 2020
Excellent service from start to finish would highly recommend at a very difficult time the help l received was first class
Matthew Jackson replied
Thank you Alan for your review and kind words. It was a privilege to have been able to help you at such a difficult time. Best wishes - Lee -
5 Nicola Johnson 22nd Mar 2020
Thank you to Tracey and the team who helped us plan the arrangements for my fathers funeral with warmth and care. They were then able to be flexible at very short notice in altering the plans completely, as we sadly made the decision not to continue with our original plans in light of limiting any spread of coronavirus.
Thank you to Jacksons Family Funerals.Matthew Jackson replied
Many thanks Nicola, we are very appreciative of your kind words, and were so sorry that your plans had to be changed due to the current circumstances. Take care and be safe, best wishes Tracey -
5 Janet Wheeler 22nd Mar 2020
I have been very impressed by the service offered at your Malvern branch. Tracie’s support was friendly, respectful and sensitive and greatly valued by me and the family in the early days of our loss. The funeral went so well and my ability to get through the service was in no small part due to the expertise and comfort offered by the funeral directors.
My sincere thanks to every one involved in the funeral of my dear husband Alan.Matthew Jackson replied
Thank you Janet, it was an honour to have been able to help you at such a difficult time for you. Best wishes Tracey -
5 Lisa Millikin 20th Mar 2020
Professional, empathetic, reassuring, caring, proactive and kind. We couldn’t have asked for more to help our goodbye be the best it could be.
Matthew Jackson replied
Thank you Lisa, I know it was a very hard time for you all and I'm glad that the team and I could be there for you, it was both and honour and a priviledge. Many thanks, Tracey -
5 Rachael Magee 17th Mar 2020
Can’t express our thanks enough for the care, support, friendliness and and professionalism given from the first phone call to the wake. They helped us every step of the way. Definitely a family feeling was given. Thank you all so very much xx
Matthew Jackson replied
Thank you so much Rachael, it was our pleasure to help you and your family at such a sad time for you all.
Best wishes Tracey -
5 Deborah King 16th Mar 2020
Jackson Family Funeral Directors were truly excellent. They treated my husband with dignity and respect and supported me. Everyone I dealt with showed me every kindness and helped to guide me. They could not have done more.
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4 Sandra Grigg 16th Mar 2020
We were able to work with Tracey and the Celebrant, Tracy, to achieve the service that suited my brother and his family. They were compassionate and nothing was too much trouble. Many thanks for helping us get through this difficult period.
Matthew Jackson replied
Sandra,
Many thanks for this kind review. We were both honoured and priviledged to have been able to help you and the family at this very sad time. Best wishes. Tracey -
5 Alison Muschamp 15th Mar 2020
Mark at Jackson Family Funeral Directors was warm, friendly and matter-of-fact, and helped us through every stage, while letting us guide the process. He advised without being pushy and kept us regularly informed of progress. I would thoroughly recommend Jacksons to anyone going through a bereavement.
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5 Sarah Wilkes 10th Mar 2020
This was my first time of organising a funeral and at such a difficult time, Jackson Family Funeral Directors guided me through the process with such care, patience and compassion. Special mention to Lee Russell who went above and beyond to make sure Dad’s Funeral was just perfect.
Matthew Jackson replied
Thank you Sarah for your kind words. It was a pleasure & privilege to look after Graham throughout. Our service to you and the family continues, best wishes - Lee