Jackson Family Funeral Directors
Main home: Jackson Family Funeral Directors, Malvern
501 reviews
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5 Marcia Owen 2nd Nov 2020
They made everything so easy and were very professional but friendly. Thank you.
Matthew Jackson replied
Thank you Marcia, it was our pleasure to have been able to help you at such a sad time, and pleased that we were able to fulfil your Mum's wishes to give her what she wanted. Best Wishes, Tracey -
5 Jacki Bishop 2nd Nov 2020
The support I received from the moment I made the first phone call making enquiries was exceptional. When I phoned to say my mother had died, arrangements were made quickly and sensitively to come and collect her body and the whole process was carried out with care and respect. I was kept informed of cremation details and given a time so that my husband, daughter, her partner and myself could be together to say our farewell. It also meant I could tell those to whom she was dear so they could do likewise. I could not fault the team and feel so grateful that they were there for us to help ensure a dignified and loving goodbye to Mum.
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5 Derek Davison 29th Oct 2020
Lovely caring staff made the whole experience easy to deal with and took the burden from my shoulders. I cant thank them enough.
Matthew Jackson replied
Thank you for your kind words Derek, it is greatly appreciated and will be passed on to all of the staff involved. Best wishes, Tracey -
5 Ewan Holland 1st Nov 2020
Tracey and Simon delivered exactly what we asked of them . They listened carefully to our requests and assumed nothing. They responded to questions whether via telephone or email instantly. Tracey was an absolute delight to deal with. She had genuine compassion and respect. She created exactly the environment we sort on the day and was a reassuring presence being able to answer any last minute questions we may have posed.
I could highly highly recommend Jackson Family Funeral Directors, especially Tracey and Simon for their sympathetic handling of what is a very emotional matter.Matthew Jackson replied
Thank you so much for your kind words, it is greatly appreciated by Simon and I. We were honoured and privileged to be able to help you all at such a sad time. Many thanks and best wishes. Tracey -
5 Ann Margaret Hynek 25th Oct 2020
We are extremely grateful to Jackson's Family Funerals who helped us at such a difficult time. Mark and Jenny provided an extremely friendly and professional service and took the time to talk to us and understand the spirit of the person we have lost. They helped turn what would have been a very sad experience into an uplifting and heartfelt celebration of that person's life.
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5 Rita Thorn 19th Oct 2020
Every care and attention was given to our grieving family. All requirements were met with a swift response. We felt guided and supported throughout our ordeal. The service at the crematorium was handled with great sensitivity and compassion by our celebrant. I would highly recommend to anyone. They would be in good hands.
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5 Alex Aramal 16th Oct 2020
Everybody I dealt with at Jackson’s were extremely thoughtful and professional when arranging the funeral and gave great guidance throughout. The service itself was perfect. Thank you Mark and Jenny for everything.
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5 Kayleigh Chapman 12th Oct 2020
Matt and Laura looked after our little girl after she passed, along with the help from the team. Everyone was absolutely amazing.
They made sure she had all her favourite things with her, and helped us all through the worst thing any parent can go through.
Lily’s final journey was perfect. The whole team went above and beyond to arrange her princess perfect journey. It was as perfect as could be.
We were ran through the whole process before hand so once our daughter had passed, we didn’t need to have those difficult conversations. We were informed of everything we needed to do (register ect) and they organised everything else for us.
I felt in very safe and capable hands and was very grateful to have Lily looked after so well by Laura and Matt.
Thank you so much for everything you did for our girl, and us. -
5 Paula Malpas 28th Sep 2020
Tracey was absolutely amazing, she has made a very difficult time a lot easier and showed so much compassion
Matthew Jackson replied
Thank you Paula, best wishes, Tracey -
5 Kellie Sparks 22nd Sep 2020
Tracey was fab! She supported all of us the whole way through and couldnt do enough to help us. She took part of the stress away from us and looked after our dad amazingly. She also did all she could to help keep the cost down.
Wont meet a nicer lady.
Thank you tracey xxxxxxMatthew Jackson replied
Thank you so much Kellie for your kind words. It was an honour and a priviledge to be able to help you and your family at such a sad time. Best Wishes, Tracey -
5 Kevin Forrester 21st Sep 2020
Very supportive, great people and very professional
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4 Peter Schmidt 14th Sep 2020
Only negative was the funeral car was traveling too fast, slower would have been more respectful and in keeping with the occasion.
Matthew Jackson replied
Thank you for your feedback Mr Schmidt,
Apologies you felt our travel was faster than a dignified speed. Unfortunately on this occassion, due to the minor delays leaving the house we had less time to travel at our normal respectful pace. We always aim to provide a dignified journey whilst being able to arrive early enough to allow all family and friends time before the service begins. Recongnising the strict time restraints of the crematorium's webcast, this has increased the need for us to abide by the times stated by the media company.
Once again, I must apologise for anything you believe is lower than our highest of expectations.
Kindest of regards,
Matthew Jackson -
5 Chris Lear 14th Sep 2020
Total professionalism from the beginning to end. We would recommend Jackson Family Funeral Business every detail of Mums funeral was perfectly conducted we couldn’t fault them.
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5 Steve Webb 4th Sep 2020
Tracey and her team were wonderful and caring
Matthew Jackson replied
Thank you Steve, wishing you all the best.
Tracey -
5 Tim Nixon 8th Sep 2020
Everything was handled beautifully and professionally.
Thank you -
5 Guy Freshwater 8th Sep 2020
Mark, Sarah and Jenny were so helpful and kind during the whole process of planning the funeral. We really wouldn't have been able to plan such a lovely service without them. Thank you so much
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5 Penny Simons 7th Sep 2020
Sarah was a shoulder to lean on during this difficult time. She talked me through everything that needed to be done and was always supportive and considerate, changing arrangements when we wanted to and always available when we needed her. I highly recommend this service
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5 Alan Riches 6th Sep 2020
As a family, we could not fault Jackson’s Family Funeral Directors. From our first phone call to the day of the funeral all of Jackson’s staff we worked with were friendly, courteous, and made sure to put our family at ease.
Whether it was calling up to ask a simple question, helping us with chasing down paperwork, or ensuring that the whole family were happy with choices made, Sarah helped us deal with the difficult situation at hand to ensure we were as comfortable as possible.
Thank you Sarah, Jenny and all of Jackson's for everything. -
5 Harry Taynton 2nd Sep 2020
Amazing work from start to finish. Couldn’t put into words how good they were in organising everything. The service was perfect.
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5 June Pritchard-Griffiths 2nd Sep 2020
Thank you very much Tracey for all your attentiveness, I realy did appreciate it.
June ?Matthew Jackson replied
Many thanks June, we were glad to have been able to assist you at such a sad time.
Best Wishes, Tracey -
5 Kris Box 25th Aug 2020
Tracey (at the Malvern Wells branch) made me feel at ease from the very first phone call.
I've never arranged a funeral before so she guided us through every step of the way with no pressure to spend more money. Tracey is an extremely empathetic person who was so easy going and understanding at such a difficult time for my family and I; she always took the time to explain things whilst also making time for friendly chat.
The team were friendly and presentable on the day of the ceremony. It was such a lovely send off for our Mum and I'm glad we chose a local independent company to arrange everything. They genuinely had our best interests at heart and treated our Mum with dignity and respect.
Tracey really does love her job and went that extra mile to organise our Mum's final journey. Thank you so muchMatthew Jackson replied
Thank you Kris for your kind words. It was my pleasure to be able to help you all at such a sad time. I will pass on your thanks to the team. Best wishes, Tracey -
5 Joanne Mansfield 23rd Aug 2020
I’ve had to call on this company three times this year, they have been marvellous on every occasion. Sarah has been available to talk and reassurance me every step of the way.
I happily recommend these great people without hesitation, they really do deserve a shout out for making a difficult time as worry free as possible. Joanne Mansfield -
5 Rob Shail 19th Aug 2020
Highly recommended- Thank you Jackson Family Funeral Directors.
Matthew Jackson replied
Thank you so much Rob, it was our pleasure and privilege to have been able to assist you all at such a sad time. -
5 Nick Hibbs 8th Aug 2020
Excellent service. Friendly and compassionate.
Matthew Jackson replied
Thank you Nick, your kind words are appreciated by everyone, best wishes to you and your family. -
5 Malcolm Fleming 17th Aug 2020
Friendly, warm, attentive, thoughtful, flexible and professional. They were a pleasure to deal with at a very difficult time and very good value. I would definitely recommend them.