Jackson Family Funeral Directors
Main home: Jackson Family Funeral Directors, Malvern
501 reviews
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5 Lynn Brown 7th Feb 2021
All the staff were friendly, helpful and professional what more could you ask for in your time of grief.
Jackson Family replied
Thank you so much for your kind words, it is greatly appreciated by all at Jacksons. Best Wishes, Tracey -
5 Sharon James 9th Feb 2021
Can not thank everyone at Jackson’s . From start to finish everything was perfect for my husband . It was professional but also they were kind and warm at all times .Whenever you needed anything , anytime help was at hand during a sad time and made the process easier thank you all again
Jackson Family replied
Thank you so much Sharon for your kind words. We were honoured and priviledged to be able to help you at such a very distressing time for you all. All the best, Tracey -
5 Joanne England 1st Feb 2021
Tracey and the team, were amazing from start, to finish with my dads funeral
Extremely professional and attentive with great attention to detail
Would highly recommend to anyone who has lost a loved oneMatthew Jackson replied
Thanks Joanne, your comments are greatly appreciated and I will make sure that they are passed on to the rest of the team. It was an honour for us to be able to look after your Dad at such a sad time for you all. Best Wishes, Tracey -
5 Trevor Loader 31st Jan 2021
Excellent service once again, after Jackson's handled my mother's funeral last year.
Tracey & her team were professional throughout seeing that we were kept informed, supported & there to guide us through a diffcult time. Thanks again from all the family.Matthew Jackson replied
Thank you Trevor for your kind words, I will make sure that they get passed on to all of the team concerned. It was lovely to be able to assist you again, albeit under sad circumstances. Best Wishes, Tracey -
5 David Sumner 25th Jan 2021
A really caring, individual and personalised service where nothing was too much trouble. During this difficult time, your attention to detail, respect and empathy were second to none and could not have been improved. Thank you.
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5 Dr Sara Ashton 23rd Jan 2021
Jackson’s provided a very professional, sympathetic, supportive service to me when I recently arranged my beloved sister’s funeral. I am very grateful for their patience and kindness at a very difficult time.
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5 Claire Flanagan 23rd Jan 2021
Excellent service from start to finish. Very respectful, compassionate and professional. Lovely to deal with.
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5 Paul Proctor 18th Jan 2021
The service from Jackson Family Funeral Directors was exceptional. Everything was arranged for us and within all of the Covid guidelines. They remained in contact with us throughout and supported us on the day of the funeral and afterwards. They were friendly and approachable at a time when we needed it most.
Matthew Jackson replied
Thank you so much Paul, for your very much appreciated feedback. Best Wishes Tracey and all at Jacksons. -
5 Matt Kent 18th Jan 2021
Really could not have asked for more. Tracey was fantastic from the very start making everything as smooth as possible. She listened and took on everything we requested to give our father the service he would have liked. They seemed to genuinely care for what we wanted. Would have no hesitation in recommending their services to anyone. Jenny the celebrate was also great, the poems and tribute that she put together were so touching.
Matthew Jackson replied
Thank you Matt for your kind words, it is very much appreciated by all of us at Jacksons. It was our pleasure to be able to assist you at such a sad time. Best wishes,
Tracey -
5 Linda Griffiths 14th Jan 2021
I have been to a lot of funerals but never have i had to arrange one so when i did my brothers i had the best people to help nothing was to much trouble the kindness and dignity was superb from beginning to the end they helped all the way to give him the respect he deserved .
Matthew Jackson replied
Thank you so much Linda, for your kind feedback. We were only too pleased to have been able to assist you at such a sad time.
Best Wishes, Tracey -
5 Mark Beard 15th Jan 2021
My Fathers wishes of a Direct Cremation came as a bit if a shock to us, but his reasons were sound and we decided after his passing thst was only fair to carry out these wishes.
I rang around various funeral homes in the Ledbury/ Malvern area and found the difference in price quite staggering, one company quoted over £2500.
We settled on Jackson Family mainly on price as this was just over £1100.
Not rearly knowing what happens next Sarah was very helpfull and guided us through the process throughout.
The undertakers turned up at the time we had asked and were very thoughtfull and curious.
After dad was taken there was follow up calls And we were advised the time and date of dads Cremation.
When it came to paying the bill there was no pressure and they were quite happy to wait for the insurance company to pay up, some wanted deposits or payments in full.
I have been so impressed with the whole process I would not go to any other company. I am now in the process of pre paying for a funeral plan for myself and nominating Jackson as my preferred Funeral home so my Children or Wife have a seamless process.
I thank you for all your help.
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5 Julie Heptinstall 12th Jan 2021
Jackson Family Funeral Directors gave me excellent service from start to finish. They were kind and considerate and answered all my questions quickly and efficiently, from the moment my father died. I would not hesitate to recommend them to anyone in need of organising a funeral.
Matthew Jackson replied
Thank you Jules for your feedback, its very much appreciated by all of the team.
Best Wishes Tracey -
5 David Lloyd-Roach 22nd Dec 2020
The service and support provided by Tracey and colleagues was excellent! Tracey had provided exactly the same for us when my father passed away 3 years ago and so it was an obvious choice for us to choose her to look after my mother. She and her colleagues guided us through the difficult time and were there whenever we needed them. We could not ask for more.
Matthew Jackson replied
Dear David & Paul, thank you so much for your kind words, it means such a lot to both myself and the team as we take immense pride in what we do. So glad that we could help at such a sad time for you all. Hoping that you can enjoy Christmas and have a lovely New Year. Best Wishes, Tracey -
5 Rob Monkhouse 22nd Dec 2020
Sarah was very helpful and dealt with all our questions and issues efficiently and with just the right amount of compassion and care.
I’d have no hesitation in recommending Jacksons. -
5 Simon Rhodes 21st Dec 2020
The lovely team at Jackson’s did a great job organising my Mothers funeral. Special Thanks goes to Sarah for her hard work and care and her attention to detail. Their efforts made a sad occasion much more bearable.
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5 Hayley Tomkins 21st Dec 2020
It was a complete shock to lose Sharon suddenly. The service I received from Sarah was absolutely incredible. Sarah was a complete rock in such difficult times. She was professional, helpful and went above and beyond to help our family. I cannot recommend Sarah and Jackson Funeral Directors highly enough. Keep up the good work the services you provide our town are 10/10. Thank you. Hayley
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5 Hannah Mather 21st Dec 2020
Sarah from Jacksons was so warm and caring from the first moment I spoke to her. This is ultimately what made our family pick Jacksons. She made me feel like our family was very important and nothing was too much trouble for her. This funeral directors is what ever other funeral directors should aspire to be like. I have no complaints at all in how my father in law was taken care of, which ment our family could concentrate on grieving.
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5 Mary Verdult 10th Dec 2020
We were very happy with the organisation of our mother's funeral. Jacksons were a model of tact and efficiency, helping us through a difficult time.
Matthew Jackson replied
Thank you very much Mary for your kind words. Wishing you and John all the best.
Kind Regards,
Tracey -
5 Elizabeth Cartwright 9th Dec 2020
I can thoroughly recommend Jackson’s Family Funerals. On meeting Tracey she immediately put us at our ease at which for us was a very distressing time. Tracey went through everything with us and guided us through every step of the way. The Funeral was completely organised down to the very last detail by Jackson’s. I am very grateful to them for their first class service.
Matthew Jackson replied
Thank you Elizabeth for your very kind review, it is very much appreciated. We were only too pleased to have been able to support you at as you say a ' very distressing time'. Best Wishes, Tracey -
5 Nigel Underhill 7th Dec 2020
Sensitive, and creative approach to our Mothers arrangements.
Well done. And a special Thank you. From the Underhill familyMatthew Jackson replied
Thank you Nigel, it was our pleasure and honour to be able to provide a slightly different service to you and your family for your Mother's funeral. Best Wishes Tracey -
5 Richard Mattey 4th Dec 2020
On a very difficult day Mark and all the team from Jacksons Family Funeral Directors provided a first class, very friendly service.
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5 John Crook 3rd Dec 2020
Mark and the team at Jackson funerals were absolutely amazing from the very start . After losing my dad to an incredibly short illness we approached jacksons with no idea of what we were doing or what to expect. We were immediately looked after In a very compassionate and understanding manner. The team at jacksons are a fantastic and helped not only with the funeral arrangements but lifting our moods and offered shoulder to lean on during the darkest time of our lives . I absolutely recommend these guys and wish them all the very best in the future .
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5 Sarah Merriman 2nd Dec 2020
From start to finish this wonderful family funeral directors made the whole bereavement process incredibly stressfree. Mark and his team were hugely professional, empathetic, warm and welcoming. They guided us through the whole process efficiently, taking time to explain everything without rushing us and nothing was too much trouble. All costs were explained. Choosing the coffin was easy, the order of service was printed on our behalf and we had the support of Jenny the funeral celebrant to assist us with the order of service on the day. Jenny’s welcome and delivery at the Vale crematorium was incredible and she took all the pressure away from the family who could just sit and listen to the service. Would thoroughly recommend their professionalism, Efficiency, kindness. I do not have one single negative. Thank you Mark and your team for everything you did for our mother.
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5 Nicci Barlow 27th Nov 2020
Dear Sarah (and team)
I just wanted to convey our thanks and appreciation for your incredible service in regard to the recent direct cremation of our loved one. You have been so amazing, truly.
We were honestly a little apprehensive at first, but your knowledge and assurance were all we needed and you followed this through 100% with your impeccable customer care.
You’ve been an absolute pleasure to deal with from beginning to end and I cannot thank you enough. I’d wholeheartedly recommend you without hesitation. -
5 Clive Parks 21st Nov 2020
I am most impressed with the professional and considerate service provided . This was a direct cremation with a long distance collection. Everything carried out calmly and Jacksons took a great deal of care to keep me informed and reassured.
A first class service in difficult times.