Jackson Family Funeral Directors

228 reviews

  • 5 Deborah Lakin 21st Apr 2021

    The customer service that we received from Mark and colleagues, has been excellent and has helped so much with the very difficult and unexpected process of arranging the funeral of my younger sister Gayle.  From the first visit to my home to discuss arrangements, the helpful advice offered along the way about practical and emotional issues, and the superb service and support given on the day of Gayle's funeral, everything has been made so much easier by us as a family, because of the care and attention given by Jackson's. We are forever grateful for this and although we hope not to need your services again too soon, we will be holding on to your card. Thank you. 

  • 5 Alec Hill 16th Apr 2021

    fantastic service from start to finish

    Tracey Meakin replied
    Thank you Alec.
  • 5 Charles Turner 16th Apr 2021

    Absolutely brilliant from start to finish, many thanks 

  • 5 TIM BATHAM 16th Apr 2021

    They coped exceptionally well with my worped sense of humor.

  • 5 Becky Wainwright 9th Apr 2021

    Mark Campion and his team showed professionalism and compassion at a very hard time for me and my family. Their help, care and advice was invaluable and they gave my Dad the send off he deserved. I would fully recommend Mark and his team. Thank you so very much.

  • 4 Alethea Northwood 3rd Apr 2021

    Jacksons handled the funeral arrangements very well. We had personal conversations with them as well, and kept us informed as much as possible especially when the funeral had to be postponed because of a delayed post mortem. We would recommend them to anyone who needed their services.

  • 5 Laura Coffin 1st Apr 2021

    The team have been amazing throughout, especially after a sudden death of a loved one.  Very understanding, communication was great, always there if we needed anything. Couldn’t fault them. 

  • 5 Jill Crawley 29th Mar 2021

    Jacksons made the most difficult two weeks of my life considerably easier to bear. On first contact with Mark I was comfortable that Leon would be well looked after. I received excellent support in arranging the service while at the same time feeling in control. The customer service was perfect; kind, sensitive and professional throughout. Jenny, our celebrant captured Leon's spirit beautifully and everyone present thought it was the best service they had attended. I would thoroughly recommend Jacksons at Upton-upon-Severn to anyone.

  • 5 Alan Clark 19th Mar 2021

    Jackson Family Funerals have just dealt wonderfully with my brother - his sudden death resulted in a number of complications that would have fazed many companies; however; Jacksons took it all in their stride and made what could have been an extraordinarily stressful time much easier. As our elder family members have lived to good ages, we've recently had to deal with a number of relatives departing in rather quick order - with rather varied service from local firms whom seemed to have their eye on what they could charge more than the service they should have provided. Jacksons are a considerable distance from our area but this didn't affect the liaison or the funeral provision, our experience of them was far superior to previous undertakers Our family preference this time - and acknowledging the present Covid restrictions - Jacksons provided a simple cremation only undertaking most efficiently and kept good friendly contact going by email and phone. I wouldn't hesitate to recommend them.

  • 5 Graham Teesdale 14th Mar 2021

    At a very emotional time the service offered by Jackson’s Funeral Directors was outstanding. They were so caring and supportive helping us with everything and we just can’t thank them enough. 

  • 5 Deborah Wellings 13th Mar 2021

    I cannot thank Sara and the whole team at Jackson Family Funerals enough! They are highly professional but also provide a very personal service which we found supportive at a very difficult time. There was regular communication to ensure that everything was arranged smoothly.  My father's funeral was everything we had hoped it would be so we would highly recommend this company.

  • 5 Trevor Freeman 13th Mar 2021

    Very friendly sympathetic family buisness.Thankyou.Makes a difference at a difficult time.

  • 5 Adele Hewitt 12th Mar 2021

    Loving and caring professional service given by this company for the cremation of our dear mum,Chris. Sarah you are such a lovely ,compassionate lady and we thank you all from the bottom of our hearts .Exceptional service and always kept me informed of the progress.Once again thankyou and God bless.

  • 5 Caroline Reed 10th Mar 2021

    Loosing my Mum & best friend during Covid lockdown was very hard for me, but Sarah from Jackson Family Funeral Directors was superb she made me feel like a friend instead of a client, listened with humility whilst I cried, & did her best to cheer me up, I told her about my Mum's relationship with my rescue Bulldogs, & even shared photo's of them, & not once did she make me feel anything other than a wonderful level of care & compassion, & because of the way they made me feel I would genuinely love to meet them one day, so Thank you for helping me through the worst time of my life, I would recommend them to anyone, they are professional & caring, Thank you!

  • 4 Sue Lee-Smith 5th Mar 2021

    Excellent in most respects, but it is bad business practice to expect customers to agree to a verbal quote only. This should be an invoice or written quote at very least. Moreover, the funeral director was surprised that I read all paperwork. As a Citizens Advice Adviser, I would urge all customers to do so. Many of the problems our clients experience are the result of not doing so.

  • 5 Jem Finch 1st Mar 2021

    What a company ? They were professional, efficient and so friendly 😊.Never had to organise a funeral before but they helped me and my sister so much, if anything happens to me I hope these lovely people look after me.

  • 5 Peter Scott 1st Mar 2021

    A very professional, friendly, efficient team.  All of our queries handled sensitively  Could not be better. 

  • 5 Gordon Drew 27th Feb 2021

    From start to finish our Funeral Director, Tracey, was fantastic. It's a trying time when someone so close dies, but Tracey's calm, professional manner took all the worry and stress of arranging a funeral away and enabled us to focus on what really mattered to the family. I would not hesitate to recommend Tracey and the Jackson Family Funeral Directors to anyone, it really is a 5 star service.

    Jackson Family replied
    Thank you Gordon, for your very kind words and recommendation, we take great pride in what we do and your kind feedback is very much appreciated by all of us. Best Wishes, Tracey
  • 5 Caroline McGowen 26th Feb 2021

    I would highly recommend this lovely professional team.

  • 5 Bridget O'Meara 25th Feb 2021

    Jackson Family Funerals are highly recommended by me. They are very approachable, nothing is too much trouble and every time I met with them I laughed, which was such a good tonic at a very sad time. My mum had a modern funeral which is just what she would have chosen, so thank you!

    Jackson Family replied
    Thank you Bridget for those kind words, its very much appreciated by us all. Best Wishes, Tracey
  • 5 John Lampitt 23rd Feb 2021

    Absolutely impeccable service. Thank you to Tracey , Jennie and all involved.  John and Mum 

    Jackson Family replied
    Thank you John, it was a privilege to have been able to help you at such a sad time. Best Wishes Tracey
  • 5 Diane Beech 22nd Feb 2021

    The Jackson family was great and very kind Diane Beech. Thank You

    Jackson Family replied
    Thank you Diane, I'm glad that we were able to assist you at such a sad time. Best wishes, Tracey
  • 5 Caroline Edmunds 18th Feb 2021

    Very professional, friendly and sympathetic service from the team at Jacksons. Mark and Jenny helped and guided us through the whole process following the loss of our dear mom. Whole heartedly recommend this firm for their personal service. Thank you.

  • 5 Wendy Hadley 15th Feb 2021

    We were very pleased with the service from Jackson for mr j Hadley furnal thanks Mrs Wendy Hadley 

    Jackson Family replied
    Thank you for your kind feedback Wendy, I will pass your thanks onto all concerned. Best Wishes, Tracey
  • 5 Denny Ellis 13th Feb 2021

    When a loved one dies in these extraordinary times you need to feel supported and be able to trust the people who look after your loved one and have their best interests at heart. I can wholeheartedly say that the funeral director at Jackson's in Malvern, Tracy, went above and beyond to support me whilst organising Mum's cremation ceremony. Yes she is part of a team and those members of the team that I met were all very kind but it was Tracy who followed every fine detail through, who listened and gave great advice when we had to make hard decisions due to Lockdown. I highly recommend Tracy as a true professional but more than that she is that person who will go the extra distance and for that we are truly grateful.

    Jackson Family replied
    Thank you Denny for such lovely feedback, it is very much appreciated by me and all of the team. I'm glad that we were able to give you the support that you needed at such a distressing time. Best Wishes, Tracey