Jackson Family Funeral Directors
Main home: Jackson Family Funeral Directors, Malvern
500 reviews
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5 Anthony Hitchings 26th Jul 2021
Made the process as easy as it possibly could be.
Tracey Meakin replied
Thank you Anthony, wishing you and your family all the best.
Kind Regards, Tracey and all at Jacksons. -
5 Liz Hatton 19th Jul 2021
Thank you for making the planning and funeral itself as stressless as it could be
The help and advice was truly appreciated
Tracey Meakin replied
Thank you Liz for your kind words, it is very much appreciated by all of the team. Best wishes. Tracey -
5 Charlotte Ann Underwood 27th Jun 2021
Mark and the team at Jackson's provided a personable and professional service, going above and beyond to accommodate our slightly different requests to give my husband the fitting send off he would have approved of.
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5 Lynn Mortemore 26th Jun 2021
Tracey was amazing and very supportive to our family at this difficult time. Everything was explained very clearly and we were updated at every stage. This meant we were reassured that everything was going to run smoothly, which it did.
Claire Coffin replied
Hello Lynn, thank you for your kind words. I'm delighted Tracey and everyone at Jacksons provided such a high level of service and support for you and your family. Please remember we are here if you need us with our free welfare and bereavement support through our Welfare Manager, Tim. Best wishes from our family to yours -
5 Caroline Heason 29th May 2021
All of the staff at Jacksons, especially Tracey, were professional and supportive throughout. Nothing was too much trouble, and everything was made easy as possible at a very distressing time. Tracey has become to feel like one of the family. I can't recommend Jacksons highly enough.
Claire Coffin replied
Hello Caroline. Such kind words about Tracey and the Team, we were honoured to be able to provide such a memorable service for Lionel. Best wishes to your family from everyone at Jacksons -
5 Judy Richmond 28th May 2021
Tracey (and all of her team) had a perfect balance of professionalism and human touch and understanding. I never felt hurried or hassled to make decisions and whatever I asked of Tracey she pulled out he stops to find out and help make happen.
On the day of my husband's funeral everything went exactly as arranged without any air of bring hurried and that remembering and celebrating him were the only things that mattered.
My gratitude go to all for their help, guidance, support, professionalism and friendship through the worst time if my life. Thank you, Judy.Claire Coffin replied
Thank you so much for your kind words Judy. It was an honour to be able to help you and your family through this difficult time. Please remember our support does not end now the funeral has passed. If you need any further support our family welfare support continues on. Best Wishes from Tracey and all of the Jackson Family. -
5 Deb Cambridge 21st May 2021
Absolutely wonderful team. Compassionate yet relaxed with us. Listened to our wishes, didn't judge or push us into anything.
Fair prices.
Sarah and Tim did Mum proud. Also the celebret Jenny was also Absolutely perfect.
Highly recommended this wonderful team. XxxClaire Coffin replied
Hi Deb, thank you for you wonderful comments, we are glad the Team did your Mum proud. Jenny will also be delighted she was Perfect. Best wishes to your family from our family at Jacksons. -
5 Mark Evans 16th May 2021
Can't thank Tracey and her team enough for helping arrange my fathers funeral, very accomodating to our needs for the day, plus Tracey is a good laugh at the same time, which helped in dark times!
Claire Coffin replied
Hi Mark, thank you for your lovely comments. It's nice to know Tracey made such a positive impression on you and your family. Please let us know if we can provide any further support in the months ahead -
5 Sarah Mitchell 18th May 2021
At the hardest moment of our lives, Sarah and Jenny not only made it more bearable, but embraced our family with open arms and supported us with all they had every step of the way. Nothing was too much trouble, they went above and beyond for us at every opportunity. Such a personal experience. They didn’t feel like funeral directors, they felt like friends when we needed it most. Thank you so much.
Claire Coffin replied
Hi Sarah, such lovely comments. We were all touched by the outpouring of love and emotion towards Shaun. Sarah & Jenny will be delighted they served you and the family so well. Please keep in touch with us and let us know if you need any further support -
5 Paula Edmonds 28th Apr 2021
After contacting several funeral directors for what was a fairly difficult remote cremation, I got through to Sarah . Empathy and customer kindness were a priority . Efficient and knowledgeable Sarah made the process sincere and easy to deal with . Fantastic care before, on the day and after . Absolutely faultless. I would say don't bother going anywhere else if you want support and efficiency. Brilliant service .
Claire Coffin replied
Paula your review is very gratefully received from Sarah and the team here at Jackson Family Funeral Directors. Thank you -
5 Emma Burrett 2nd May 2021
There are no words really, to show our appreciation for this fantastic and professiona team. This is not the first time we have required their professional services & from the first phone call, the reassurance and professional handling of all funeral the arrangements are second to none.
Tracey is truly gifted at this role, there is nothing that too much trouble, she made sure we were OK at every stage.
A KIND, EXCEPTIONAL SERVICE. FROM TRACEY & ALL THE TEAM
Claire Coffin replied
Thank you for such a kind and thoughtful review Emma. It is very kind to take the time to let us know. Our best to you and your family. -
4 Helen Andrews 7th May 2021
Lovely people. Came quickly to take my dad into their care when he died very suddenly at home; very transparent with their prices; very flexible with arrangements. My only criticism is that communication could be slightly improved: unfortunately, some of their emails to me went to my junk mail and, when they didn't receive a response from me, this wasn't followed up with a text or phone call, meaning I didn't actually get to check the order of service before it went to print. No harm was done (sister's name mis-spelt, but none of us really minded) but I feel a follow up call in such circumstances would be helpful, especially when it is easy to miss things when the brain fog of grief descends.
Claire Coffin replied
Hello Helen, thank you for taking the time to review our service. It is very sad to read that there were areas of service to your family that fell below our high standards and we can only apologise for this. We have listened to your comments and will ensure we do better for the next family. Best wishes from our family to yours. -
5 Richard Kendrick 8th May 2021
The attention to detail along with the care and sympathy given to us at our son’s funeral was outstanding.
Claire Coffin replied
Thank you for your kind comments Richard. The very best wishes from our family to yours. -
5 David Throup 13th May 2021
Tracey & her team provided an excellent and caring service at a difficult time. Thank you.
Claire Coffin replied
Thank you David, it's very kind of you to say so. Tracey works hard to ensure every family has the very best care at such a difficult time and we're delighted you felt the same. Best wishes from everyone at Jackson Family Funerals -
5 Adele Potts 13th May 2021
jackson funeral have been brilliant, i really cannot fault them, they kept us fully informed every step of the way and the lady at the other end of the phone was a ray of sunshine. so a very big thankyou from us all. adele
Claire Coffin replied
Thank you for your very kind comment Adele. Sarah is delighted she made such a lasting impression. -
5 Robert Bishop 27th Apr 2021
The service for Andrew was a very compassionate and professionally run funeral. Nothing was too much trouble. Mark Campion and the whole team from Jackson did not put a foot wrong; they were truly genuine and sincere throughout the whole procedure. From our initial meeting, family requirements, personal touches & funeral service - right through to thoughtful aftercare - Jackson Family Funerals made sure the entire process was stress free & perfect.
Funerals are something I believe most people do not want to think about, or, want to be part of (for obvious reasons), non-the-less, if I was aware of how good Jackson Family Funerals were before past family services had been arranged, I would most definitely chosen Mark & his team. If/when such sad events occur in the future, I will certainly be recommending Jackson Family Funerals to others.Jackson Family replied
Dear Robert thank you for your review it was an honour to look after Andrew please send on my best wishes to all the family. -
5 Joanne Marie Wilson 26th Apr 2021
Jackson Family Funeral Directors were outstanding in their organisation of my Mother's funeral from start to finish. The professionalism and respect shown by all the team towards my Mother and the family was more than our expectations.
In such difficult and emotional times it was reassuring to know that Mark Campion from Jackson's was available at all times to answer and clarify any queries we had.Claire Coffin replied
Hello Joanne. On behalf of everyone at Jacksons I'd like to thank you for your very kind review. -
5 Sarah Thorne 26th Apr 2021
Tracey and Dale thank you for your professional service at such a sad time in our lives. The service was a wonderful tribute to our father, we had such lovely comments from those that were able to attend. Thank you
Tracey Meakin replied
Thank you Sarah, for your kind words, it is very much appreciated. We were only too pleased to assist you at such a sad time. Best Wishes, Tracey and Dayle. -
5 Deborah Smith 23rd Apr 2021
Can not recommend Jackson Family Funeral Directors enough, at such a sad family time they were professional from the start, keeping in touch with us by phone and email putting our minds at ease, helping us through a very difficult time making our journey much easier knowing that we were not having to deal with any of it on our own and we were in safe capable hands. Mark, Jenny and their team are very kind, understanding, considerate, knowledgeable and professional from start to finish.
Claire Coffin replied
Thank you for such a lovely and kind review. They really do mean a lot to the whole team at Jacksons -
5 Maureen Embrey 24th Apr 2021
Excellent service, compassion and sympathy were shown throughout the whole process. They listened to our requirements and offered guidance in order to make the day just what our father would have wished for. I would certainly recommend the Jackson Family they are a caring company.Claire Coffin replied
Thankyou for your kind words Maureen. I'm glad the teams hard work provided you with the service your father would have wanted. -
5 Yvonne Copp 23rd Apr 2021
Kind empathic people
Good service with clear explanation of options -
5 Amie Jones 22nd Apr 2021
We couldn't have asked for more, such a wonderful team.
My nan had the most beautiful send off & they even helped with a difficult situation very professionally & were really understanding.
Thank you for everything,
Amie, Eric & Andrew. -
5 Deborah Lakin 21st Apr 2021
The customer service that we received from Mark and colleagues, has been excellent and has helped so much with the very difficult and unexpected process of arranging the funeral of my younger sister Gayle. From the first visit to my home to discuss arrangements, the helpful advice offered along the way about practical and emotional issues, and the superb service and support given on the day of Gayle's funeral, everything has been made so much easier by us as a family, because of the care and attention given by Jackson's. We are forever grateful for this and although we hope not to need your services again too soon, we will be holding on to your card. Thank you.
Claire Coffin replied
Thank you for your review Deborah. Mark and the team are very grateful for your kind words. Jackson Family Funerals is very proud of the service provided to all families -
5 Alec Hill 16th Apr 2021
fantastic service from start to finish
Tracey Meakin replied
Thank you Alec. -
5 Charles Turner 16th Apr 2021
Absolutely brilliant from start to finish, many thanks