Jackson Family Funeral Directors
Main home: Jackson Family Funeral Directors, Malvern
498 reviews
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5 Alison Filkins 14th Feb 2022
They are brilliant and very helpful. Amie was brilliant very good and I would always point anyone to this company. Could not have wished for anyone so helpful and kind. Over all the company is brilliant. Get more then 5 stars from me
Jackson Family replied
Thank you so much Alison for your kind words, we all appreciate it. Best wishes, Amie and all the team at Jacksons. -
5 Marie Robinson 17th Feb 2022
I can’t thank Matthew, Mark and all at Jackson’s enough for taking over my mums funeral when the original funeral directors were less than supportive! They were thoughtful and supporting all the way through and helped us give my mum the send off she deserved 👍🏻👍🏻
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5 Philippa Mary Gunn 6th Feb 2022
I cant praise Jackson Family funeral directors enough for the way they handled my husbands funeral. Everything ran like clockwork. They were constantly in touch with me to make sure everything was as I wanted, and I was kept informed of every detail of the service.
I would most definitely recommend them.Jackson Family replied
Thank you so much Philippa for your much appreciated feedback/recommendation. It was our pleasure to have been able to support you at such a sad time. Best Wishes Mark and all at Jacksons. -
5 Jeanette Knott 8th Feb 2022
The Team were excellent from the start of the process to the end. Mark arranged everything for me in a compassionate and caring manner. He didn’t confuse me with choices but guided me through, and the day, albeit sad, went perfectly. Thank you.
I would 100 % use them again and would wholeheartedly recommend this Company.Jackson Family replied
Thank you so much Jeanette for those kind words it is very much appreciated by Mark, and all of the team at Jacksons. Best wishes, Tracey -
5 Sarah Penny 7th Feb 2022
Amie was brilliant, and showed us great empathy, care and kindness whilst guiding us through the process. Mum didn’t want a service, and Amie and her team were able to be responsive to our requirements, and helped us organise an informal cremation that Mum would have wanted. Thank you.
Jackson Family replied
Thank you so much Sarah, for your kind words it is very much appreciated, and even more so for having the connection of knowing you personally. Best wishes from Amie and all the team here at Jacksons. -
5 Peter Cane 31st Jan 2022
Girls great, very respectful and making funeral run smooth , thank them for everything Peter Cane
Jackson Family replied
Thank you so much Peter for your kind words, From Amie and all the team here at Jacksons -
5 Carol Skeffington 30th Jan 2022
I can’t speak more highly of them, right from Sarah coming to my home she was so lovely helpful understanding and listened to how I was feeling not pushing me into things I didn’t need, the celebrant Jenny whom they work along side with was amazing and on the day of the Funeral they were so professional they were the right fit for me I would highly recommend them.
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5 Paul Taylor 28th Jan 2022
They were highly attentive and supportive, everything went like clockwork. It was a great relief to have such a professional service.
Jackson Family replied
Thank you, Paul for your feedback it is very much appreciated. Best wishes Matt and all the team here at Jacksons. -
5 Christine Oliver 28th Jan 2022
When my husband died Jackson's were the duty undertakers who came to take him away. They were, kind and very supportive towards me. I subsequently dealt with Amy. She was so kind and caring and kept me in touch as to progress.
Jackson Family replied
Thank you Christine for your kind feedback, it is very much appreciated by Amie and all of the team here at Jacksons.
Best Wishes. Tracey -
5 Mandy Churchill 25th Jan 2022
He was a big man. My son had to help him up which will probably scar him for life. Should have had more paull bearers. On a good note, Sarah was wonderful and helped me so much. Unfortunately, I will be using your services again.
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5 Pat Tolley 20th Jan 2022
Jackson Funeral Directors, Pershore.
Sincere thanks to all the staff, especially Mark.
The care and dedication was much appreciated.
Nothing was too much trouble.
Many thanks
Pat and VincentJackson Family replied
Thank you very much Pat for those kind words, Mark and the team really appreciate it. Best wishes, Tracey -
4 Keith James Shouler 7th Jan 2022
Good communication and the Jacksons Team made the whole process uncomplicated . The cars and the staff were immaculate and the service was absolutely to our direction. Thank you .
Jackson Family replied
Thank you very much Keith for your kind feedbaack, it is very much appreciated by Mark and all of the team here at Jacksons. -
5 Carl Gibbs 6th Jan 2022
Everything arranged beautifully and could not have been more helpful with setting everything up. Kept in contact about every detail to make sure it was what my wife would have wanted.
Everyone said the service was perfect and my wife would have been very proud.
Every staff member I met was professional and respectful.
Wonderful company to enlist at the hardest time of your life.
Wish i could leave more than 5 starsJackson Family replied
Thank you so much Carl, your kind words are very much appreciated by Sarah and all of the team at Jacksons. Best wishes, Tracey -
5 Lesley Jones 1st Jan 2022
From our initial contact, the service from Jacksons was exceptional, professional, friendly and caring. Amie in Malvern supported and advised us through every step of the way - like having a trusted friend at our side. Jenny - the Celebrant - guided us through the service - and between them they made a very sad day into a lovely celebration of Mom's life.
Jackson Family replied
Thanks Lesley, Amie, Jenny and all at Jackson's were only too pleased to be able to support you and the family at such a sad time and really appreciate your kind words. Best wishes for 2022, Tracey -
5 Michelle Parsons 24th Dec 2021
The care and help given to me in sorting out my brothers funeral was just brilliant. Sarah made an extremely difficult time easier to cope with and I am so very grateful.
Jackson Family replied
Thank you so much Michelle for your kind review, it is very much appreciated by Sarah and the rest of the team. Best wishes for 2022. -
5 Kate Hooton 24th Dec 2021
Sarah was amazing from start to finish and has kept us updated the whole time.
Jackson Family replied
Thank you Kate, your kind words are very much appreciated by Sarah and the rest of the team at Jacksons. -
5 Yvonne Hemming 21st Dec 2021
I found Jackson funeral services excellent, I found the whole process hard of course, but the lady who looked after me from start to finish was a lady called Sarah!, She guided me step by step through the arrangements, and choices of what I wanted, I with my dear sister decided to go with a celebrant service which focuses on the person who has passed away and not it being all about religion.From meeting the lovely celebrant Jenny who wrote such lovely sentiments and got my husband off to a Tee, through some notes was terrific and did him proud on the day, I thank you so much. They were all so approachable and professional, but they felt like friends more than a business, I literally had everything taken care of even the flowers and the wake which was perfect,all of this was a great relief given the grief I am going through.so yes I would strongly recommend them,as nothing was too much trouble and for what obviously was a very upsetting day went smoothly.my sincere thanks to Sarah who was an absolute Star for me, such a lovely caring person who gave me comfort and understanding, thank you so much Sarah.
Jackson Family replied
Thank you Yvonne, your kind words they are very much appreciated by Sarah and the whole of the team. Best wishes for Christmas and the New Year. -
5 Judith Ann Jones 20th Dec 2021
We found Jackson's Family Funerals to be extremely sensitive, caring and helpful with all aspects of the funeral service. All our requests were met and they made some thoughtful suggestions for the service. Thank you for all you did to help our family at this difficult time.
Jackson Family replied
Thank you so much for those kind words Judith, we were only to pleased to be able to support you at such a sad time. Best wishes for Christmas and the New Year, from all at Jacksons. -
5 Mary Treadwell 16th Dec 2021
Absolutely wonderful service all the way through. Nothing was too much trouble and they helped us to understand and navigate a very difficult time with real sensitivity and care. We are so grateful for such lovely caring people who truly cared about us.
Jackson Family replied
Thank you so much for your kind feedback Mary, it is very much appreciated by Amie and all of the team at Jacksons.
Kind Regards, Tracey -
5 Jane Brooks 13th Dec 2021
From my initial contact with the staff I knew I wanted them to take care of my son after he passed away suddenly. Their care, support and understanding towards us all will stay with me. We had excellent communication with them and they were highly professional and dignified throughout, explaining each step carefully to us. I needed a lot of advice and they were very fair and honest in giving it. The funeral was as perfect as I could hope for, made possible by all the staff and the celebrant. I would recommend Jackson’s to anyone I know who may be faced with a loss, they cared for my son, myself and my family and for that I am so grateful.
Jackson Family replied
Thank you so much for those kind words Jane, it was both an honour and a priviledge to be able to look after your son and family at such a sad time. Best Wishes Tracey and all of the team at Jacksons. -
5 Brian Bremer 13th Dec 2021
The whole process from first contact with Amie was outstanding. Compassionate and understanding of our departed mothers wishes.
The funeral was dealt with smoothly and efficiently.Jackson Family replied
Thank you Brian for your kind words, it was a pleasure to be able to help you at such a hard time. Best wishes Amie and all at Jacksons. -
5 Jason Martin 10th Dec 2021
Tracey & Amie from Jacksons showed such compassion, support, professionalism and yet retained their senses of humour. In such an awful time they offered comfort and dealt with the details and asked sensitive questions in a way that showed they really cared.
I would obviously have preferred not to have engaged their services at all but so glad that dad had the foresight before he passed to reach out to Jacksons and Tracey when he was first diagnosed. We were able to contact them and they had knowledge of my dad in better times and were able to offer a personal touch.
Thank you to all of the team but especially Amie & Tracey for their kindness.Jackson Family replied
Thank you Jason for that very kind review, it was particularly poignant to us to be able to help on this occasion, especially after meeting with your dad a while ago.I'm so glad we were able to help at such a sad time for you all. Best Wishes x -
5 Maggie Ford 6th Dec 2021
The sad day went smoothly thanks to the professional support, advice and caring of the management and staff at Jacksons. They all showed great respect throughout the service making my loved ones final journey dignified and memorable.
Jackson Family replied
Thank you Maggie, it was our pleasure to be able to support you throughout the whole process and we appreciate your kind words. Kind Regards, Tracey -
5 Robert Fortune 1st Dec 2021
A very well run and friendly funeral directors, will highly recommend, very supportive in you time of sorrow.
Jackson Family replied
Thank you so much Margaret for your kind words, they will be passsed on to the whole of the team.
Best wishes, Tracey -
5 Florence Harrison 1st Dec 2021
The death of my father was sudden and a shock to my mother and I. We have been advised by a neighbour to use Jackson Family Funeral Service and we were not disappointed. Sarah who is based at the Worcester branch, was kind, calm and welcoming. As we navigated our way around planning a fitting send off and the legalities that this entailed. Sarah showed us a range of different options and gave opinion of best fits based on her extensive knowledge but we did not feel pushed to choose what had been suggested. Sarah gave us time to consider and did not rush us. Sarah was respectful and treated him care and consideration while he was in the Jackson funeral’s care, we were able to see this for ourselves when we visited my dad in the chapel of rest. The day of the funeral went very well and dad was given a wonderful send off from this world into whatever may come next. Should a family member, friend or colleague need to contact a funeral directors, then we will be recommending Jacksons to them. You and your loved one are both cared for.
Jackson Family replied
Thank you so much Florence for your kind feedback. Sarah and the team at Jacksons were honoured to be able to help you at such a sad time. Best wishes, Tracey