Jackson Family Funeral Directors
Main home: Jackson Family Funeral Directors, Malvern
498 reviews
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5 Rachael McCabe 16th Nov 2023
Mark went above and beyond, and was kind and supportive throughout. They looked after my son, and helped my family to provide a respectful and beautiful send off. I cannot thank them enough.
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5 Tim Wood 6th Nov 2023
Amie and the team did a wonderful funeral service for our family. They supported us at every stage and were sympathetic to the needs of the family. Everything was as we wanted - thank you.
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5 Sue Windle 5th Nov 2023
From start to finish we experienced very caring professional service.
Jacksons provided a wonderful farewell to our dear Aunt. -
5 Marie Edgington 31st Oct 2023
From the moment my brother and I met Mark Campion at Jackson's in Upton on Severn office, we were immediately treated with such compassion and care.
Throughout the arrangements Mark visited personally, wanting to get to know my husband's personality and details of our family to help create a personalised service which made me feel he was helping a friend.
He thoroughly guided me through every step of the way, was always in direct contact and explained all aspects of how the day of the funeral would run. The other members of the team were extremely kind and respectful and reassured my 10 year old grandson.
Jenny Campion, Celebrant , was equally as attentive and kind. Jenny really helped create the most personal loving eulogy and service, peppered with smiles and happy memories tailored to my husband's personality. Jenny always reacted immediately to my many draft amendments!
I cannot thank Mark and Jenny enough for helping me and my family at this most difficult time as if they were friends. They both have unique people skills which is a true gift.
My sincere thanks to you both for your kindness and compassion. Thanks also to all the other members of the Jackson’s team for their valued support,,
Regards
Maria (Severn Stoke)
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5 Jane Kendrick 28th Oct 2023
I would highly recommend entrusting your loved one into the hands of Jackson Funeral Directors at Malvern. Amie is compassionate, professional and caring. Amie, and the whole team at Malvern made our family feel welcome on every visit and everything was arranged, just as we wanted it down to the most minute details. Amie always goes above and beyond for her clients, as she did for us and is a credit to her profession and an asset to Jackson Funeral Directors. Thank you Amie and your team for looking after our darling Hollie so well.
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5 Jennifer Johnson 23rd Oct 2023
From start to finish, the support, kindness and professionalism was amazing. What has been the hardest time, has been made a little easier by Jackson Family funeral directors .
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5 Jennifer Nullis 11th Oct 2023
The staff of Jackson Family Funeral Directors have been outstanding - from the first call, through the process of organising the funeral, to the service itself. Amie Cook, in her role as our Funeral Director, deserves special recognition for her compassion, empathy, attention to detail and respect that she showed myself, my family and my late mother. Thank you so much
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5 James Lowe 2nd Oct 2023
Sarah has the experience to guide us through the decision making processes so that we were able to arrange a perfect funeral and her professionalism and competence on the day helped to make sure that everything happened as planned.
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5 Sheila Bottomley 2nd Oct 2023
Everyone was sensitive, kind caring and professional. Making it easier to cope at this difficult time .
Would certainly recommend to anyone needing their services -
5 Pauline Davies 30th Sep 2023
Very professional, would highly recommend.
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5 Susan Broderick 29th Sep 2023
Jackson’s were absolutely amazing from start to finish, Amie was so kind and professional throughout the whole process. They take care of your loved ones very thoughtfully and with dignity.
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5 Linda Cooke 16th Sep 2023
We were greatly impressed by the way Amie in Malvern dealt with us. She showed empathy and care and attention to detail. She always made herself available to us and responded promptly to any queries. On the day of the funeral the Jackson’s team were professional, kind and attentive and helped us through a difficult day.
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5 Pat Badham 5th Sep 2023
I'm not sure where to start. Mark and the whole team were wonderful start to finish. Coming out in the middle of the night, the advice, care, patience, communication, calm approach, I cannot tell you how grateful we were/are.
I really felt like we were in safe hands. The communication we had with you was outstanding. I think that's the thing that stands out the most. Emails were answered straight away, phone calls were always answered, questions were answered over and over with such kindness. Literally nothing was too much trouble. As for Jenny, the celebrant, couldn't have had better, She totally understood us and my mum in law and made it all very easy. Wonderful!
I will recommend you a hundred times over.
Faultless. -
5 Deirdre Clark 29th Aug 2023
As a family we have felt totally supported by Jackson FamilyFuneral Directors and all their kind, thoughtful and efficient care. We would highly recommend them to anyone going through this very difficult and traumatic time . Amie herself is an absolute star . We have received so many comments from those who attended and also online . They were all full of praise. We thank you from the bottom of our sad hearts . You also looked after John in a very personal kind and loving way at all times .
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5 Carl Edwards 16th Aug 2023
They looked after every wish with empathy, cannot fault them, especially Sarah she ensured the whole process ran as smooth as possible.
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5 Heather Stockwell 14th Aug 2023
From my first contact with Jacksons I was treated professionally and with kindness. Sarah guided us expertly through the process and always treated us with care and sensitivity. She made the whole process as smooth as it could be and always promptly answered any queries I had. On the day of the funeral Sarah was there to help support us and all the staff from Jacksons were lovely. There isn't a single thing that could have gone better and I'd like to thank Sarah and everyone at Jacksons. I can't recommend them highly enough.
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5 June Hall 5th Aug 2023
Jackson Family Funeral Directors were incredibly helpful, kind and always available. We felt very valued and cared for. Thank you xx
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5 Ben Homans 2nd Aug 2023
Jackson’s have been immensely supportive as a difficult time. Sarah, Claire, Matt and the team have been understanding and experts in their field along the way. Couldn’t have chose anyone better. Thank you!
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5 Andrew Nendick 31st Jul 2023
Sarah, from the beginning was very helpful and understanding. Working around all of our needs and requests. Not afraid to express their expert and personal opinion I order to help us with our decision making. On the day, Sarah and the team were very professional and even laid back when the conversation changed to humour at times when needed.
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5 Mandy Kerrod 31st Jul 2023
Very professional. I had never had to arrange a funeral before. Sarah was excellent she guided me throughout and kept me updated on everything. On the day of the funeral everything just went so smoothly. All the staff immaculately turned. Every single person who attended made the same comments about Jackson's
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5 Richard Jones 24th Jul 2023
Everyone at Jackson's were very sympathetic and understanding of the situation. Sarah in particular was able to help us and offer advice with all aspects when planning the funeral, and kept us well informed as to what was happening. On the day of the funeral Jackson's arrived as planned, and Sarah and the team were very supportive when the reality hit us, making sure that we were OK and ready at each stage before continuing. I don't think there is anything more Jackson's could have done to have helped make what is a very difficult time pass without issue or complication - I would thoroughly recommend them.
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5 Fiona Watson 22nd Jul 2023
Thank you for your impeccable, kind and expert guidance during an unexpected and very difficult time. Thank you for your gentle and comprehensive support, helping to organise and carry out my brother's funeral. All your suggestions were completely appropriate for what we needed to do, and everything done with so much heart and respect.
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5 Angela Hamilton 20th Jul 2023
This funeral house was so kind and professional, we as a family couldn't fault them.
We were at our lowest, they guided us all the way through..
Thank you Amie and team, from Angela, Janet and family. -
5 Joanne Carr 17th Jul 2023
I could not have wished for a more caring and professional service and was so impressed by the information and support provided by Mark Campion.
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5 Ceri Griffiths 15th Jul 2023
Amie, and the team at Jackson Family Funerals Directors, were incredible. Amie's care, attention and support meant so much to us following our Dad's death. We had 100% trust that she was genuine in her desire to look after both our Dad and us, and thanks to her, we were able to give him the funeral service we wanted. Amie answered all of our questions (regardless of the time or day), delivered on all our requests and was instrumental in ensuring that everything ran like clockwork on the actual day. We cannot thank Amie (and the team) enough for the kind, compassionate and extremely professional way they looked after us, and we would have no hesitation in recommending Jacksons.