5
Gillian Peckham
6th Feb 2016
When my Mum passed away and I started to look a funeral director, I instantly took to Ian's photo on his website. He probably wouldn't thank me for this remark as he's younger than me, but I thought he looked like a father figure and I felt a warming connection to him. He has a lovely warm nature and made my brother and I feel completely relaxed about the whole process paying attention to every last detail. Unfortunately, 2 weeks later my Dad passed away as well so my brother contacted Ian immediately and again he and his staff provided an extremely professional and friendly service. On this occasion Ian went that extra mile and arranged the wake for us in less than 24 hours before the funeral as there had been a problem with the original venue. We cannot thank Ian enough for all his help and would highly recommend him to anyone.