Jackson Family Funeral Directors, Malvern

180 reviews

Independent funeral directors in Malvern serving bereaved families with bespoke funeral arrangements.

Latest Verified Reviews

Janet Wheeler 22nd Mar 2020

I have been very impressed by the service offered at your Malvern branch.  Tracie’s support was friendly, respectful and sensitive and greatly valued by me and the family in the early days of our loss.  The funeral went so well and  my ability to get through the service was in no small part due to the expertise and comfort offered by the funeral directors. My sincere thanks to every one involved in the funeral of my dear husband Alan.

Lisa Millikin 20th Mar 2020

Professional, empathetic, reassuring, caring, proactive and kind. We couldn’t have asked for more to help our goodbye be the best it could be. 

Rachael Magee 17th Mar 2020

Can’t express our thanks enough for the care, support, friendliness and and professionalism given from the first phone call to the wake. They helped us every step of the way. Definitely a family feeling was given. Thank you all so very much xx

Reviews

Funeral arrangements

  • Home visit
  • 24 hour telephone support
  • On-site parking
  • Chapel of rest
  • Hearse
  • Limousine
  • Horse-drawn hearse
  • Bespoke vehicle
  • Coffin
  • Personalised coffin
  • Casket
  • Headstone / Plaque
  • Urn
  • Memorial jewellery
  • Floral tributes
  • Charitable donations
  • Newspaper announcement
  • Online obituary
  • Memorial book
  • Order of service sheets
  • Music
  • Video tribute
  • Funeral webcasting
  • Catering
  • Dove release
  • Balloon release
  • Fireworks

Types of funeral

  • Traditional burial
  • Simple funeral
  • Traditional cremation
  • Green funeral
  • Direct cremation
  • Burial at sea
  • Non-religious funeral
  • Anglican funeral
  • Roman Catholic funeral
  • Muslim funeral
  • Jewish funeral
  • Sikh funeral
  • Hindu funeral
  • Buddhist funeral
  • Children’s funeral

Financial arrangements

  • Financial advice
  • Wills & probate
  • Pre-paid funeral plan

Additional services

  • Repatriation
  • Bereavement counselling
  • List of mourners

Location

De Iys, Wells Rd
Malvern
Worcestershire
WR14 4JL

Open map

Opening Hours

Day Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
Call: 01684 219758

About Us

Jackson Family Funeral Directors is an independent, fully qualified funeral directors based in Worcestershire. An independently owned business run by the Jackson family, they have won multiple awards including the Lloyds Bank British Business Excellence Award Local Business of the Year 2022.

Matthew and his team deliver a service that is second-to-none, honest and ethical. Jackson Family Funeral Directors aim to make a difference and provide the service that you deserve. With over 10 years experience as a funeral director in Worcestershire, Matthew is well known for his community work and willingness to embrace change and new ideas.

The quiet and peaceful nature of the Malvern funeral home ensures that you are allowed the peace you need to discuss funeral arrangements. The funeral home is formerly an antiques centre and it’s character creates a very homely feel. There is a small chapel on site, which can host intimate services for family and friends.

Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Jackson Family Funerals can help you plan the perfect farewell. You can choose from a range of coffins, including traditional hardwood, cardboard, wicker and bespoke designs. As well as traditional black hearses, you can also arrange for bespoke transport such as horse-drawn hearses and motorbike hearses.

Jackson Family Funeral Directors is open Monday to Friday, 9am to 5pm, with a 24-hour telephone service. Call now to find out more about the services they provide and begin making funeral arrangements for your loved one.

Verified Reviews

Verified Reviews

  • 5 Janet Wheeler 22nd Mar 2020

    I have been very impressed by the service offered at your Malvern branch.  Tracie’s support was friendly, respectful and sensitive and greatly valued by me and the family in the early days of our loss.  The funeral went so well and  my ability to get through the service was in no small part due to the expertise and comfort offered by the funeral directors.
    My sincere thanks to every one involved in the funeral of my dear husband Alan.

    Matthew Jackson replied
    Thank you Janet, it was an honour to have been able to help you at such a difficult time for you. Best wishes Tracey
  • 5 Lisa Millikin 20th Mar 2020

    Professional, empathetic, reassuring, caring, proactive and kind. We couldn’t have asked for more to help our goodbye be the best it could be. 

    Matthew Jackson replied
    Thank you Lisa, I know it was a very hard time for you all and I'm glad that the team and I could be there for you, it was both and honour and a priviledge. Many thanks, Tracey
  • 5 Rachael Magee 17th Mar 2020

    Can’t express our thanks enough for the care, support, friendliness and and professionalism given from the first phone call to the wake. They helped us every step of the way. Definitely a family feeling was given. Thank you all so very much xx

    Matthew Jackson replied
    Thank you so much Rachael, it was our pleasure to help you and your family at such a sad time for you all.

    Best wishes Tracey
  • 4 Sandra Grigg 16th Mar 2020

    We were able to work with Tracey and the Celebrant, Tracy, to achieve the service that suited my brother and his family. They were compassionate and nothing was too much trouble. Many thanks for helping us get through this difficult period.

    Matthew Jackson replied
    Sandra,



    Many thanks for this kind review. We were both honoured and priviledged to have been able to help you and the family at this very sad time. Best wishes. Tracey
  • 5 Lyn Monk 7th Mar 2020

    I would like to take this opportunity to thank Jacksons - Tracey in particular for all the help and support she gave me.

    What an asset Tracey is to Jacksons so professional?

    At every level I was kept informed what was going on which was very professional and helpful.

    I will most certainly recommend Jacksons in the future.

    Kind regards and many thanks in what was a difficult time.

    Lyn Monk

    Matthew Jackson replied
    Thank you so much Lyn, your kind words are very much appreciated. it was both an honour and a priviledge to assist you at such a sad time and hopefully to have given your Mum the service that she had wanted, I know that was very important to all of you. Thank you also for the card and chocolates, again very much appreciated.
  • 5 Diana Pearce 26th Feb 2020

    The kindness and support from Tracey and her team at Jackson Family Funerals was superb. At a very difficult time in our lives, Tracey looked after us all with compassion and understanding. Nothing was too much trouble and the funeral service itself was absolutely beautiful. A special thank you to Tracey and everyone at Jackson Family Funerals for their utmost respect, thoughtfulness and loving care at this sad and emotional time, saying goodbye to those we love.
    With grateful thanks and every good wish from The Ransford Family.

    Matthew Jackson replied
    Thank you so much Diana for your kind words, it was both an honour and a priviledge to be there for you and your family at what can only be described as a very sad time for you all. Best wishes, Tracey
  • 5 Adrienne Borkowski 17th Feb 2020

    At a most terrible time, the people at Jackson Family Funeral Directors were amazing. Their professionalism, compassion and all round care was second to done. Special thanks to Tracey.

    Matthew Jackson replied
    Many thanks Adrienne, I'm glad that we were able to help at such a sad time for you. Best wishes Tracey
  • 5 Trevor Loader 29th Jan 2020

    Saw to all the arrangements for my mothers funeral, allowing the family to sort out other things that needed attention. Everything on the funeral day was excellent. The family can not thank Tracy, Sarah & everyone at Jackson’s enough for the professional way they delivered a wonderful service on a very difficult day, thank you.

    Matthew Jackson replied
    Thank you for your kind words Trevor, it was our pleasure to have been able to help you at such a sad time. Best wishes,
    Tracey
  • 5 Julian Brakes 16th Jan 2020

    I am just grateful we were recommended Jackson’s.
    They were professional yet compassionate, perfect in every way.
    A huge thank you from  us, pops would have been delighted.
    Thank you 

    Matthew Jackson replied
    Thank you so much for your kind words, glad we could help at such a sad time. All feedback is gratefully appreciated and will be passed on to the team. Best wishes, Tracey
  • 5 Trevor Causton 10th Jan 2020

    As companies go they were amazing at giving a first class service during our time of sadness. Everything we requested was dealt with without any dramas. Even an issue with the funeral plans the deceased had was fully supported by very understanding staff. Overall we really couldn’t have wished for anything better.

    Matthew Jackson replied
    Thank you so much, we take our clients wishes very seriously and try our best to give you the support and service that you need at such a sad time. Regards Tracey
  • 5 Chris Hothersall 2nd Jan 2020

    Excellent customer service throughout whole process,and available any time for assistance

    Matthew Jackson replied
    Thank you Paul, so glad the funeral went well for you. Your feedback is very much appreciated. Thank you. Tracey
  • 5 Liz Hutchison 20th Dec 2019

    Thank you for being so lovely at such a hard time.

    Matthew Jackson replied
    Thank you for your comments Liz, it is very much appreciated. Tracey
  • 5 Brian Bamford 9th Dec 2019

    First class arrangements from start to finish. I did not have to concern myself with anything it was all handled in a most professional manner. In fact it was all faultless.

    Matthew Jackson replied
    Thank you Brian, your comments are very much appreciated.
    Regards, Tracey
  • 5 James Boys 2nd Dec 2019

    I could not be happier with the service that was provided. Tracey was an absolute delight to work with and she could not have been nicer, more attentive or more professional in her approach to our requirements. On the day of the service itself she was a delight to have around and I will be forever grateful for her kindness and support. 

    Matthew Jackson replied
    Thank you so much for your kind words,it was a privilege to have looked after your Mother and to have been able to support you at such a sad time. Have a safe trip home. Best wishes, Tracey.
  • 5 Linda Maguire 27th Oct 2019

    We were treated with respect and empathy at all times by all the staff we came into contact with. They were efficient and dealt with any queries immediately. I have no hesitation in recommending their services.

    Matthew Jackson replied
    Thank you Linda for taking the time to leave a kind review.
    It was a pleasure being able to assist during such a difficult time.
    Many thanks Tracey
  • 5 Neil Kennedy 30th Sep 2019

    Preparing a funeral can be daunting but not with Jacksons. Tracy at Malvern made the process simple, dealing with all the outsourced entities that make a funeral special. I would have no hesitation in recommending this incredible funeral director.

    Matthew Jackson replied
    Thank you Neil for such a kind review, your words are very much appreciated by the team at Jackson's.
    So pleased we where able to assist you and your family at such a difficult time .
    Many thanks Tracey
  • 5 Samantha Gage 18th Sep 2019

    I cannot thank Tracey and team enough for the kindness and support they showed to me and my sister while arranging our mums funeral. Being a funeral director myself (but in London), I was anxious about ‘handing over control’ to another company, but I needn’t have worried at all. They were happy to accommodate my various requests to do certain things myself, while helping with everything I needed them to do, maintaining the perfect balance between professional and personal the whole time - and most importantly with love, care, and attention. Jackson Family Funerals provide the best service you could possibly wish to find. Worcestershire is lucky to have such a wonderful company to help them in their hour of need. 

    Matthew Jackson replied
    Thank you Sam for your kind words, I'm glad that we were able to help you and your sister out at such a sad time.
  • 5 Gail Morris 16th Sep 2019

    Couldn’t of asked for better service. 

    Matthew Jackson replied
    Thank you Gail for taking the time to leave a review, we at Jackson's appreciate your kind words.
    Many thanks Tracey
  • 5 Terry Hooper 6th Sep 2019

    A great service from start to finish. Nothing was too much trouble. Tracey was great all the way through.
    Very professional on the day.

    Matthew Jackson replied
    Thank Terry for such kind words, very much appreciated
    Many Thanks Tracey
  • 5 Ian Duck 2nd Sep 2019

    My mum's funaral was excellent as i did not have to worry about anything. Jackson's were very good to l me. Thankyou Tracy.

    Matthew Jackson replied
    Thank you Ian, your comments are very much appreciated.
  • 5 Gigi Verlander 19th Aug 2019

    I would have no hesitation in recommending Tracey Meakin and the team to assist you in such a sad and emotional day. I felt very supported and everything went exactly to plan. Saying farewell to my husband was so hard, but the whole experience has left me with strength and gratitude. Thank you x

    Matthew Jackson replied
    Thank you Gigi, your kind comments are very much appreciated by all of us.
  • 5 Diana Pearce 11th Aug 2019

    Thank you for your kindness and support at such a sad time in our lives. Your attention to detail was excellent and everyone we met was so very thoughtful. We will always be grateful to you for giving our darling Mum such a beautiful tribute at the end of her life. Thank you so much, from all our family.

    Matthew Jackson replied
    Diana thank you for your very kind words and taking the time to leave such a lovely review, we are pleased we were able to assist you and your family at such a difficult time.
    Many thanks Tracey
  • 5 Sue Caffull 10th Aug 2019

    From the moment I spoke to Tracey I knew Jacksons were the right funeral directors to help us say goodbye to mum. They were very professional and nothing was too much trouble. I never had any doubt that mum wouldn’t be looked after. The funeral went very smoothly and Jackson’s made the day more bearable. Definitely would recommend them. 

    Matthew Jackson replied
    Sue we are so pleased we were able to assist you and your family at such a sad time. Thank you so much for taking the time to leave a kind review.
    Many thanks Tracey
  • 5 Sally Walker 26th Jul 2019

    A wonderful company with great staff who are professional yet caring and friendly and very supportive at such a difficult time. Very highly recommended.

    Matthew Jackson replied
    Thank you Sally for your kind words and taking the time to leave a review.
  • 5 Jen Hemming 12th Jul 2019

    Incredible service from Jackson family, Tracey was wonderful, adapting to the needs for my husbands funeral, calming and sensitive. At the funeral everyone from Jackson's looked immaculate Tracey especially, you make think that it doesn't matter but trust me it so does. The price of the funeral was very competitive no financial manipulation of a widow and her grief. Thankyou to all involved in the care and final goodbye of my beloved husband Morris

    Matthew Jackson replied
    Thank you Jen for trusting us to look after your husband, your kind review is very much appreciated by all at Jackson family funerals.
    Many Thanks Tracey

Address
De Iys, Wells Rd
Malvern
Worcestershire
WR14 4JL

Open map

Opening Hours

Day Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Latest Verified Reviews

Janet Wheeler 22nd Mar 2020

I have been very impressed by the service offered at your Malvern branch.  Tracie’s support was friendly, respectful and sensitive and greatly valued by me and the family in the early days of our loss.  The funeral went so well and  my ability to get through the service was in no small part due to the expertise and comfort offered by the funeral directors. My sincere thanks to every one involved in the funeral of my dear husband Alan.

Lisa Millikin 20th Mar 2020

Professional, empathetic, reassuring, caring, proactive and kind. We couldn’t have asked for more to help our goodbye be the best it could be. 

Rachael Magee 17th Mar 2020

Can’t express our thanks enough for the care, support, friendliness and and professionalism given from the first phone call to the wake. They helped us every step of the way. Definitely a family feeling was given. Thank you all so very much xx

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