Jackson Family Funeral Directors, Malvern

5 Jill Bannister 23rd Aug 2021

They were marvellous, nothing was too much trouble, they certainly went the extra mile.

5 Anthony Hitchings 26th Jul 2021

Made the process as easy as it possibly could be.

5 Liz Hatton 19th Jul 2021

Thank you for making the planning and funeral itself as stressless as it could be
The help and advice was truly appreciated

5 Lynn Mortemore 26th Jun 2021

Tracey was amazing and very supportive to our family at this difficult time. Everything was explained very clearly and we were updated at every stage.  This meant we were reassured that everything was going to run smoothly, which it did. 

5 Caroline Heason 29th May 2021

All of the staff at Jacksons, especially Tracey, were professional and supportive throughout. Nothing was too much trouble, and everything was made easy as possible at a very distressing time. Tracey has become to feel like one of the family. I can't recommend Jacksons highly enough.

5 Judy Richmond 28th May 2021

Tracey (and all of her team) had a perfect balance of professionalism and human touch and understanding. I never felt hurried or hassled to make decisions and whatever I asked  of Tracey she pulled out he stops to find out and help make happen.
On the day of my husband's funeral everything went exactly as arranged without any air of bring hurried and that remembering and celebrating him were the only things that mattered.
My gratitude go to all for their help, guidance, support, professionalism and friendship through the worst time if my life. Thank you, Judy.

5 Mark Evans 16th May 2021

Can't thank Tracey and her team enough for helping arrange my fathers funeral, very accomodating to our needs for the day, plus Tracey is a good laugh at the same time, which helped in dark times!

5 David Throup 13th May 2021

Tracey & her team provided an excellent and caring service at a difficult time. Thank you.

4 Helen Andrews 7th May 2021

Lovely people. Came quickly to take my dad into their care when he died very suddenly at home; very transparent with their prices; very flexible with arrangements. My only criticism is that communication could be slightly improved: unfortunately, some of their emails to me went to my junk mail and, when they didn't receive a response from me, this wasn't followed up with a text or phone call, meaning I didn't actually get to check the order of service before it went to print. No harm was done (sister's name mis-spelt, but none of us really minded) but I feel a follow up call in such circumstances would be helpful, especially when it is easy to miss things when the brain fog of grief descends.

5 Emma Burrett 2nd May 2021

There are no words really, to show our appreciation for this fantastic and professiona team. This is not the first time we have required their professional services & from the first phone call, the reassurance and professional handling of all funeral the arrangements are second to none.
Tracey is truly gifted at this role, there is nothing that too much trouble, she made sure we were OK at every stage.
A KIND, EXCEPTIONAL SERVICE. FROM TRACEY & ALL THE TEAM

5 Sarah Thorne 26th Apr 2021

Tracey and Dale thank you for your professional service at such a sad time in our lives. The service was a wonderful  tribute to our father, we had such lovely comments from those that were able to attend. Thank you

5 Alec Hill 16th Apr 2021

fantastic service from start to finish

5 Gordon Drew 27th Feb 2021

From start to finish our Funeral Director, Tracey, was fantastic. It's a trying time when someone so close dies, but Tracey's calm, professional manner took all the worry and stress of arranging a funeral away and enabled us to focus on what really mattered to the family.
I would not hesitate to recommend Tracey and the Jackson Family Funeral Directors to anyone, it really is a 5 star service.

5 Bridget O'Meara 25th Feb 2021

Jackson Family Funerals are highly recommended by me. They are very approachable, nothing is too much trouble and every time I met with them I laughed, which was such a good tonic at a very sad time. My mum had a modern funeral which is just what she would have chosen, so thank you!

5 John Lampitt 23rd Feb 2021

Absolutely impeccable service. Thank you to Tracey , Jennie and all involved. 
John and Mum 

5 Diane Beech 22nd Feb 2021

The Jackson family was great and very kind Diane Beech. Thank You

5 Denny Ellis 13th Feb 2021

When a loved one dies in these extraordinary times you need to feel supported and be able to trust the people who look after your loved one and have their best interests at heart. I can wholeheartedly say that the funeral director at Jackson's in Malvern, Tracy, went above and beyond to support me whilst organising Mum's cremation ceremony. Yes she is part of a team and those members of the team that I met were all very kind but it was Tracy who followed every fine detail through, who listened and gave great advice when we had to make hard decisions due to Lockdown. I highly recommend Tracy as a true professional but more than that she is that person who will go the extra distance and for that we are truly grateful.

5 Joanne England 1st Feb 2021

Tracey and the team, were amazing from start, to finish with my dads funeral
Extremely professional and attentive with great attention to detail
Would highly recommend to anyone who has lost a loved one

5 Trevor Loader 31st Jan 2021

Excellent service once again, after Jackson's handled my mother's funeral last year.
Tracey & her team were professional throughout seeing that we were kept informed, supported & there to guide us through a diffcult time. Thanks again from all the family.

5 Matt Kent 18th Jan 2021

Really could not have asked for more. Tracey was fantastic from the very start making everything as smooth as possible. She listened and took on everything we requested to give our father the service he would have liked. They seemed to genuinely care for what we wanted. Would have no hesitation in recommending their services to anyone. Jenny the celebrate was also great, the poems and tribute that she put together were so touching.

5 Julie Heptinstall 12th Jan 2021

Jackson Family Funeral Directors gave me excellent service from start to finish. They were kind and considerate and answered all my questions quickly and efficiently, from the moment my father died. I would not hesitate to recommend them to anyone in need of organising a funeral.

5 David Lloyd-Roach 22nd Dec 2020

The service and support provided by Tracey and colleagues was excellent!  Tracey had provided exactly the same for us when my father passed away 3 years ago and so it was an obvious choice for us to choose her to look after my mother.  She and her colleagues guided us through the difficult time and were there whenever we needed them.  We could not ask for more. 

5 Mary Verdult 10th Dec 2020

We were very happy with the organisation of our mother's funeral. Jacksons were a model of tact and efficiency, helping us through a difficult time.

5 Elizabeth Cartwright 9th Dec 2020

I can thoroughly recommend Jackson’s Family Funerals. On meeting Tracey she immediately put us at our ease at  which for us was a very distressing time. Tracey went through everything with us and guided us through every step of the way. The Funeral was completely organised down to the very last detail by Jackson’s. I am very grateful to them for their first class service. 

5 Nigel Underhill 7th Dec 2020

Sensitive, and creative approach to our Mothers arrangements.
Well done. And a special Thank you. From the Underhill family