Jackson Family Funeral Directors, Malvern

180 reviews

Independent funeral directors in Malvern serving bereaved families with bespoke funeral arrangements.

Latest Verified Reviews

Sarah Smith 24th Mar 2022

Having lost my dear Dad unexpectedly, Amie and the team looked after me impeccably from the first telephone call to the day of the cremation. Having never had to deal with arranging a funeral she supported me every step of the way.  Thank you Jacksons and especially Amie for taking care of Dad and me too . Sarah 

Gillian Bradshaw 14th Mar 2022

Wonderful, helpful, very friendly service when really needed. Our family was very impressed with the way everything went so smoothly. We were kept informed all the way. A family firm who could not be faulted.  Thank you SO much. XX

Rosemarie Sutton 9th Mar 2022

The late Christopher Paul (Skip) Jackson Thank you to Jackson Family Funeral Directors for arranging and conducting my late brother's funeral so efficiently and compassionately.  From the outset, the kindly and understanding way in which Amie offered sympathy, advice and guidance together with numerous suggestions beforehand as to the way in which the non-religious occasion could take place was hugely appreciated.  On the day the whole event took place faultlessly and with just the right amount of reverence and dignity being shown by Amie and her staff, as well as in the way the Celebrant, Tracy Fellows, delivered the tribute.  Afterwards many of the mourners commented very favourably on the appropriateness of the format and the arrangements that had been made.  Thank you again for all the help and support given to me and my husband at what was a very difficult and challenging time.    Very sincerely, Rosemarie Sutton

Reviews

Funeral arrangements

  • Home visit
  • 24 hour telephone support
  • On-site parking
  • Chapel of rest
  • Hearse
  • Limousine
  • Horse-drawn hearse
  • Bespoke vehicle
  • Coffin
  • Personalised coffin
  • Casket
  • Headstone / Plaque
  • Urn
  • Memorial jewellery
  • Floral tributes
  • Charitable donations
  • Newspaper announcement
  • Online obituary
  • Memorial book
  • Order of service sheets
  • Music
  • Video tribute
  • Funeral webcasting
  • Catering
  • Dove release
  • Balloon release
  • Fireworks

Types of funeral

  • Traditional burial
  • Simple funeral
  • Traditional cremation
  • Green funeral
  • Direct cremation
  • Burial at sea
  • Non-religious funeral
  • Anglican funeral
  • Roman Catholic funeral
  • Muslim funeral
  • Jewish funeral
  • Sikh funeral
  • Hindu funeral
  • Buddhist funeral
  • Children’s funeral

Financial arrangements

  • Financial advice
  • Wills & probate
  • Pre-paid funeral plan

Additional services

  • Repatriation
  • Bereavement counselling
  • List of mourners

Location

De Iys, Wells Rd
Malvern
Worcestershire
WR14 4JL

Open map

Opening Hours

Day Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
Call: 01684 219758

About Us

Jackson Family Funeral Directors is an independent, fully qualified funeral directors based in Worcestershire. An independently owned business run by the Jackson family, they have won multiple awards including the Lloyds Bank British Business Excellence Award Local Business of the Year 2022.

Matthew and his team deliver a service that is second-to-none, honest and ethical. Jackson Family Funeral Directors aim to make a difference and provide the service that you deserve. With over 10 years experience as a funeral director in Worcestershire, Matthew is well known for his community work and willingness to embrace change and new ideas.

The quiet and peaceful nature of the Malvern funeral home ensures that you are allowed the peace you need to discuss funeral arrangements. The funeral home is formerly an antiques centre and it’s character creates a very homely feel. There is a small chapel on site, which can host intimate services for family and friends.

Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Jackson Family Funerals can help you plan the perfect farewell. You can choose from a range of coffins, including traditional hardwood, cardboard, wicker and bespoke designs. As well as traditional black hearses, you can also arrange for bespoke transport such as horse-drawn hearses and motorbike hearses.

Jackson Family Funeral Directors is open Monday to Friday, 9am to 5pm, with a 24-hour telephone service. Call now to find out more about the services they provide and begin making funeral arrangements for your loved one.

Verified Reviews

Verified Reviews

  • 5 Sarah Smith 24th Mar 2022

    Having lost my dear Dad unexpectedly, Amie and the team looked after me impeccably from the first telephone call to the day of the cremation. Having never had to deal with arranging a funeral she supported me every step of the way. 
    Thank you Jacksons and especially Amie for taking care of Dad and me too .
    Sarah 

    Jackson Family replied
    Thank you so much Sarah for your kind words. It was for me a real honor to look after such a much loved father, brother and friend to many, I wish you and Lee and all the family the best for the coming days and weeks to come. Kindest regards Amie and all the team here at Jacksons. x
  • 5 Gillian Bradshaw 14th Mar 2022

    Wonderful, helpful, very friendly service when really needed. Our





    family was very impressed with the way everything went so smoothly. We were kept informed all the way. A family firm who could not be faulted. 

    Thank you SO much. XX

    Jackson Family replied
    Thank you so much Gillian & Miranda, for your kind words it was a beautiful service for a much loved gentleman, Kindest regards to you and all the family. Amie and all the team here at Jacksons. xx
  • 5 Rosemarie Sutton 9th Mar 2022

    The late Christopher Paul (Skip) Jackson
    Thank you to Jackson Family Funeral Directors for arranging and conducting my late brother's funeral so efficiently and compassionately.  From the outset, the kindly and understanding way in which Amie offered sympathy, advice and guidance together with numerous suggestions beforehand as to the way in which the non-religious occasion could take place was hugely appreciated.  On the day the whole event took place faultlessly and with just the right amount of reverence and dignity being shown by Amie and her staff, as well as in the way the Celebrant, Tracy Fellows, delivered the tribute.  Afterwards many of the mourners commented very favourably on the appropriateness of the format and the arrangements that had been made.  Thank you again for all the help and support given to me and my husband at what was a very difficult and challenging time.   
    Very sincerely,

    Rosemarie Sutton

    Jackson Family replied
    Thank-you so much Rosemarie for your beautiful words, it was a true pleasure to get to know you and Dave over the last few weeks, From Amie and all the team here at Jackson Family Funeral Directors.
  • 5 Jacqueline Wess 26th Feb 2022

    Tracey and Amie went out of their way to find the music we wanted.  Nothing was too much trouble and their compassion and professionalism was very much appreciated.  Would definitely recommend Jacksons

    Jackson Family replied
    Thanks for the kind words Jacqueline, it was our pleasure to be able to help, at such a sad time. Best wishes, Tracey, Amie and all at Jacksons.
  • 5 Lynda Slater 21st Feb 2022

    Excellent service by a very friendly and professional team. Thank you.

    Jackson Family replied
    Thank you, Lynda, for your kind words, Best wishes from all the team here at Jacksons. Regards Amie
  • 5 Jon Taylor 18th Feb 2022

    Amy & her team were excellent throughout supporting our mum & the whole family. Always ready to listen & advise on every little detail. 
    Thank you & we would highly recommend Jacksons if & when you need them. 

    Jackson Family replied
    Thankyou so much Jon, for your kind words it was so lovely to get to know you all as a family. Best wishes from all the team here at Jacksons. Amie
  • 5 Alison Filkins 14th Feb 2022

    They are brilliant and very helpful. Amie was brilliant very good and I would always point anyone to this company. Could not have wished for anyone so helpful and kind. Over all the company is brilliant. Get more then 5 stars from me

    Jackson Family replied
    Thank you so much Alison for your kind words, we all appreciate it. Best wishes, Amie and all the team at Jacksons.
  • 5 Sarah Penny 7th Feb 2022

    Amie was brilliant, and showed us great empathy, care and kindness whilst guiding us through the process. Mum didn’t want a service, and Amie and her team were able to be responsive to our requirements, and helped us organise an informal cremation that Mum would have wanted. Thank you. 

    Jackson Family replied
    Thank you so much Sarah, for your kind words it is very much appreciated, and even more so for having the connection of knowing you personally. Best wishes from Amie and all the team here at Jacksons.
  • 5 Peter Cane 31st Jan 2022

    Girls great, very respectful and making funeral run smooth  , thank them for everything Peter Cane

    Jackson Family replied
    Thank you so much Peter for your kind words, From Amie and all the team here at Jacksons
  • 5 Paul Taylor 28th Jan 2022

    They were highly attentive and supportive, everything went like clockwork. It was a great relief to have such a professional service.

    Jackson Family replied
    Thank you, Paul for your feedback it is very much appreciated. Best wishes Matt and all the team here at Jacksons.
  • 5 Christine Oliver 28th Jan 2022

    When my husband died Jackson's were the duty undertakers who came to take him away. They were, kind and very supportive towards me. I subsequently dealt with Amy. She was so kind and caring and kept me in touch as to progress.

    Jackson Family replied
    Thank you Christine for your kind feedback, it is very much appreciated by Amie and all of the team here at Jacksons.
    Best Wishes. Tracey
  • 5 Lesley Jones 1st Jan 2022

    From our initial contact, the service from Jacksons was exceptional, professional, friendly and caring.  Amie in Malvern supported and advised us through every step of the way - like having a trusted friend at our side.    Jenny - the Celebrant - guided us through the service - and between them they made a very sad day into a lovely celebration of Mom's life.

    Jackson Family replied
    Thanks Lesley, Amie, Jenny and all at Jackson's were only too pleased to be able to support you and the family at such a sad time and really appreciate your kind words. Best wishes for 2022, Tracey
  • 5 Judith Ann Jones 20th Dec 2021

    We found Jackson's Family Funerals to be extremely sensitive, caring and helpful with all aspects of the funeral service. All our requests were met and they made some thoughtful suggestions for the service. Thank you for all you did to help our family at this difficult time.

    Jackson Family replied
    Thank you so much for those kind words Judith, we were only to pleased to be able to support you at such a sad time. Best wishes for Christmas and the New Year, from all at Jacksons.
  • 5 Mary Treadwell 16th Dec 2021

    Absolutely wonderful service all the way through. Nothing was too much trouble and they helped us to understand and navigate a very difficult time with real sensitivity and care. We are so grateful for such lovely caring people who truly cared about us.

    Jackson Family replied
    Thank you so much for your kind feedback Mary, it is very much appreciated by Amie and all of the team at Jacksons.

    Kind Regards, Tracey
  • 5 Brian Bremer 13th Dec 2021

    The whole process from first contact with Amie was outstanding. Compassionate and understanding of our departed mothers wishes.
    The funeral was dealt with smoothly and efficiently.

    Jackson Family replied
    Thank you Brian for your kind words, it was a pleasure to be able to help you at such a hard time. Best wishes Amie and all at Jacksons.
  • 5 Jason Martin 10th Dec 2021

    Tracey & Amie from Jacksons showed such compassion, support, professionalism and yet retained their senses of humour. In such an awful time they offered comfort and dealt with the details and asked sensitive questions in a way that showed they really cared.
    I would obviously have preferred not to have engaged their services at all but so glad that dad had the foresight before he passed to reach out to Jacksons and Tracey when he was first diagnosed. We were able to contact them and they had knowledge of my dad in better times and were able to offer a personal touch.
    Thank you to all of the team but especially Amie & Tracey for their kindness.

    Jackson Family replied
    Thank you Jason for that very kind review, it was particularly poignant to us to be able to help on this occasion, especially after meeting with your dad a while ago.I'm so glad we were able to help at such a sad time for you all. Best Wishes x
  • 5 Gillian Clifton 22nd Nov 2021

    Highly recommended. Great support, guidance and simple kindness throughout such a difficult process and on the day of the funeral the Funeral Director (Amie) was so professional and so thoughtful to the sensitivity of the occasion, all of it conducted with great dignity and respect.

    Jackson Family replied
    Thank you so much Gillian for your kind comments from Amie and all at Jacksons.
  • 5 Angela Waller 19th Nov 2021

    An efficient and considerate service at a difficult time. 

    Jackson Family replied
    Thank you Angela. Best wishes, all at Jacksons.
  • 5 Clare Louise Tobin 15th Nov 2021

    I cannot reccomend this company enough. Amie and Tracey are proffessional, caring, considerate and comforting. They are always at the end of the phone and keep you updated throughout with arrangements during such an emotional time. They took great care of my dad which gave all the family comfort. Such a personal service.

    Thnak you to you both. x

    Jackson Family replied
    Thank you Clare for your kind feedback, it was an honour to be able to support you and your family at such a sad time. I think you all did Dad proud, it was a lovely service. Best wishes to everyone. Hugs to you all, Amie, Tracey and all at Jacksons.
  • 5 Joanne Owen 11th Nov 2021

    We couldn’t have asked for more, nothing was too much trouble and they somehow made even the saddest day a happy positive experience. Tracey and Amie were so kind and easy to talk to and put us at ease. They felt like friends.      I would highly recommend them.  Everything ran smoothly. Wonderful people! 
    Thank you all at the Jackson family! 

    Jackson Family replied
    Thank you Joanne, it was our pleasure to be able to support you at such a sad time. It really was lovely to be able to work with you and give you the intimate service that you had wanted for Dad. Best wishes Tracey, Amie and all at Jacksons.
  • 5 Michael Stickler 8th Nov 2021

    Thankyou for such efficient, friendly and kind service.

    Jackson Family replied
    Thank you Michael, your thanks are very much appreciated. Kind Regards, Amie.
  • 5 Christopher Hallett 17th Oct 2021

    Cannot praise Jackson’s Funeral director’s enough. Tracey and Amie were excellent from the first day right up until the day of the funeral. They guided us through a very difficult time with dignity and compassion. 
    Highly recommended. 

    Jackson Family replied
    Thank you Christopher for your kind words, we were privileged to be able to help you all at such a sad time. Kind Regards, Tracey & Amie
  • 5 Sarah Bennett 11th Oct 2021

    They were so compassionate and kind. Would highly recommend.

    Jackson Family replied
    Thank you Sarah. Kind Regards, Tracey, Amie and all at Jacksons.
  • 5 Carol Davis 7th Oct 2021

    Both Tracey and Amie instantly put my mother and I at ease at one of the most difficult times in our lives. They listened to our thoughts and  so that the funeral was so much more than we could have hoped for. Nothing was too much trouble and for myself personally I think they both went above and beyond their job description.

    Jackson Family replied
    Thank you so much Carol for those kind words, it really is very much appreciated by Amie and myself. It was an honour for us to be able to help you all at such a sad time. Thanks also for the lovely card. Best Wishes Tracey
  • 5 Jill Bannister 23rd Aug 2021

    They were marvellous, nothing was too much trouble, they certainly went the extra mile.

    Tracey Meakin replied
    Thank you Jill for your kind comments, we were glad to be able to help you at such a distressing time. Best Wishes,
    Tracey and all at Jacksons.

Address
De Iys, Wells Rd
Malvern
Worcestershire
WR14 4JL

Open map

Opening Hours

Day Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Latest Verified Reviews

Sarah Smith 24th Mar 2022

Having lost my dear Dad unexpectedly, Amie and the team looked after me impeccably from the first telephone call to the day of the cremation. Having never had to deal with arranging a funeral she supported me every step of the way.  Thank you Jacksons and especially Amie for taking care of Dad and me too . Sarah 

Gillian Bradshaw 14th Mar 2022

Wonderful, helpful, very friendly service when really needed. Our family was very impressed with the way everything went so smoothly. We were kept informed all the way. A family firm who could not be faulted.  Thank you SO much. XX

Rosemarie Sutton 9th Mar 2022

The late Christopher Paul (Skip) Jackson Thank you to Jackson Family Funeral Directors for arranging and conducting my late brother's funeral so efficiently and compassionately.  From the outset, the kindly and understanding way in which Amie offered sympathy, advice and guidance together with numerous suggestions beforehand as to the way in which the non-religious occasion could take place was hugely appreciated.  On the day the whole event took place faultlessly and with just the right amount of reverence and dignity being shown by Amie and her staff, as well as in the way the Celebrant, Tracy Fellows, delivered the tribute.  Afterwards many of the mourners commented very favourably on the appropriateness of the format and the arrangements that had been made.  Thank you again for all the help and support given to me and my husband at what was a very difficult and challenging time.    Very sincerely, Rosemarie Sutton

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