Mortons Funeral Directors, Northfield (Head Office)

5 Laura Young 21st Sep 2026

Mortons Northfield branch, and in particular Neil, were absolutely fantastic. Neil was patient, understanding and kind when helping us arrange our Mum's funeral. He could not have been more helpful and was always available to answer any questions.
Our guests commented on how brilliantly the funeral ran, which was all down to Mortons. I would recommend them to anyone and everyone without hesitation.

5 Sue Clarke 17th Sep 2026

Everything from beginning to end was perfect.  The staff were always courteous and helpful no matter what I needed to know.  I would particularly like to mention Selina who was my rock when I really needed support.  Thank you all for helping me through the worst time of my life.

4 Hilary Bunn 16th Sep 2026

The Funeral Consultant was kind, respectful and considerate to our needs, especially when we did not live in the Birmingham area and were not familiar with crematoriums and cemeteries there. It was great to be offered a video link for people who could not attend the funeral but wanted to be part of it.

A gentleman ringing us on the day of the funeral was polite and informative as to the proceedings. He was there throughout the funeral as a support to our needs and as a guide.

5 Mark Lippett 24th Aug 2026

Morton’s were fantastic from the very start until the end. Every member of staff we interacted with were both courteous, respectful and professional. 

I couldn’t think of a better company to deal with at such a sad and difficult time. 

5 Michael Bodington 18th Jul 2026

From the very beginning when Morton’s collected my Dad from West Heath hospital they have been very supportive,accommodating & understanding. It was a very traumatic time but they really eased the pressure & made everything easier. I can’t thank them enough. The service was really beautiful too & really well organised. 

5 Philip Onions 26th Jun 2026

Mortons have looked after our family for many years, and once again they were excellent. They have a special way of caring for families during the most difficult of times. Across the many years we’ve used them they have consistently maintained the highest standards.
Thank you for helping us give my mother, Lynette, the beautiful send-off she deserved.

5 Emma Clapham 25th Jun 2026

such lovely people and couldn't of give my mom the send off she deserved without mortons help.

5 David Collier 17th Jun 2026

The second occasion we have had the services for family with mortonsfunerals.every aspect is compassionate yet professional. The initial visit to mortons following the passing of my dad we met with selena ,every aspect of our wishes for a fitting send off for dad we discussed and when finalised left obviously sad but reassured by the caring manner of our meeting. We arranged to have a celebrant and can highly recommend Lauren Jones who conducted dads service perfectly following much discussion and liaising with myself.On the day of the funeral mike the driver of one of the vintage Rolls Royce vehicles, again of which I would highly recommend, explianed what we needed to expect and helped my elderly mom in and out of the car.The service was just perfect and Mike then took us to our gathering at a local hotel..when I visited mortonsfunerals to collect dad's ashes the receptionist who's name i didn't get was so understanding and compassionate.A rating of ten out of ten is fully justified and thank you to all involved.

5 Sue Richards 15th Jun 2026

From the moment I contacted Morton’s, their service was first class, and I felt very reassured. My husband was a Priest, and had taken thousands of funeral services, and he always rated Morton’s as the best.
I felt supported throughout, and on the days ( we took my husband into Church the day before the service) of the services, Sarah ensured I knew what was happening and why, and she guided me through gently. I was especially touched to be told that two of the bearers had requested to be involved in the service for John, as they had known him. It felt so personal. The team also looked immaculate, and my family commented on this. Overall, and in the circumstances, I could not have asked for better service, and would not hesitate to recommend Morton’s to others.
Thank you

5 Alison Moreland 15th Jun 2026

Mortons have wonderfully high standards and are so helpful. Not only in the preparation and guiding us through the process and options, but on the day itself. Nothing was too much trouble. The team on the day were so calm, respectful and professional. Their lead man guided us seamlessly through each step of the day. It allowed us to think of mum, and play our part in her send off, to focus on her, without having to worry any of the logistics as Mortons had that all covered. As a family we have used Mortons many times and would not hesitate to use them again.

5 Jacqueline Taylor 22nd Apr 2026

The service we recieved from Moretons was perfect, They made a very sad time so much easier for all the family.
All staff are professional, kind, caring and efficient.
All our requests will dealt with promptly and efficiently
They kept in contact with us through the whole process before and after
I highly recommend Moretons for a funeral.

5 Irene Halligan 27th Mar 2026

Professional and compassionate support throughout the whole experience.  It made everything so easy. Thank you

5 Elizabeth Horton 20th Mar 2026

The service provided by Mortons Funeral Directors when our mother passed away was excellent. All staff were kind and considerate and were able to offer extremely helpful advice and assistance as we made our plans. On the day of the funeral, everyone was so reverent and determined to please. The attention to detail was impeccable. Everything went totally as planned and I don't think anything could have been improved on at all.
The Order of Service booklets and memorial cards that were produced are so lovely and will be treasured by all of the family. I would highly recommend their services.

5 Tracey Whitehouse 5th Mar 2026

The service we received from the moment I made the initial call to Morton’s in Northfield was exceptional. At our meeting with them they were patient & understanding at was a very difficult and emotional time. They talked us through every stage & I felt extremely confident that my mother’s funeral would a fitting tribute to such a wonderful mum. Thank you so much to Steve and all the staff involved. 

5 Jane Workman 17th Feb 2026

Losing a loved one is a very sad & difficult time, but Mortons guided and helped us through the whole process of arranging Mum's funeral with ease. They are very professional, efficient and made sure everything went to plan and ran smoothly on the day of the funeral. We also used Mortons 10 years ago for Dad's funeral and they gave the same excellent service then. I would highly recommend Mortons as your Funeral Directors.

5 Nathan Williams 8th Feb 2026

We are incredibly grateful for the compassion and professionalism shown by the entire team especially Sarah. Everything was handled with care, dignity, and attention to detail.


The unique bespoke hearse made the service feel personal and memorable. We were supported throughout and wouldn’t hesitate to recommend Morton’s

5 Ellouise King 29th Jan 2026

During a very difficult time, Selena was truly excellent in  making the arrangements for my dad’s funeral feel so easy and so personal. 

Neil, who was in attendance on the day, was a calm, respectful, and provided a supportive presence. 

All in all, I would not hesitate to recommend Mortons to any family in need of a funeral director who offers such a truly personal and compassionate service.

5 Paul Furness 1st Jan 2026

Excellent compassionate service with very good communication 

5 Ping Ding 12th Nov 2025

Professional and perfect . All the stuff are nice and helpful.

5 Marie Gibson 11th Nov 2025

On behalf of my husband and myself I’d like to say that our funeral director (Neil Fretwell) has made a difficult time so much more bearable. His respectful, kind, caring nature was shown from the very first meeting and continued through out. We could not have gotten through this without him. 
He has shown respect towards our Father from start to finish and it was noted by all of our guests at the funeral. The professionalism and respect shown by Neil is a testament to Morton’s, and we will, and have already referred him to other friends and family. 
It was comforting to know that such a respectful person (Neil) along with other members of Morton staff, took the time, effort and care to ensure our father was looked after whilst in their care. 
We thank Neil from the bottom of our hearts for being a true gentleman and ensuring our difficult journey was made easier. 
Matt and Marie Gibson. 

5 Phil Carty 8th Nov 2025

The professionalism, compassion and understanding displayed by both Selena and the team during the cremation and burial of my brother made my journey much easier. My wishes were met completely and I am grateful for all the help given during this difficult time for my family. 

5 Penny Thompson 8th Nov 2025

Right from our first contact all staff at Mortons were kind and thoughtful. They were gentle and supportive and very understanding.
We as a family really appreciated thier professionalism and their genuine care of us all at a difficult time

5 Richard Boissonade 3rd Nov 2025

The service we had was excellent. From our first visit there to the service and beyond the service we received was 'above and beyond the call of duty'. Mortens treated us with such kindness and gave us great support during what is a very difficult time. I would really like to thank Mike Bennett and his staff especially on the day of the Funeral.I was very moved when he and Kathyrn Day who was the Celebrant gave my partner Clair words of comfort and support just before the service and offered to give one of neighbours a lift to the wake We have used Mortons before and I would recomend them to anybody

5 Mick Jones 14th Jul 2025

Great service with Mike Bennett leading the team. Highly professional, compassionate. Great care given to Sue's mom who is 96 years old. If we had questions they answered them and contributed to the solutions giving us great confidence in them
We have always used Mortons and this convinced us we were right.

5 Paul Handford 24th Mar 2025

My family used Mortons Funeral Directors in April 2020 for my late father. So impressed by the professionalism of Mortons, that following the recent death of my mother, the family asked Mortons to undertake the funeral arrangements again.
From the moment you walk in to Mortons Funeral Directors Offices in Northfield (Head Office), the whole environment gives one a sense of professionalism and purpose. Very impressive!
Greeted by a welcoming receptionist, my brother and I were met by Denise Williams the Funeral Arranger. Denise showed great empathy and went through the early stages of the funeral arrangements.
Throughout the funeral arrangements nothing was too much trouble for Denise. Highly professional and always communicating and updating me with the necessary information, including, as promised, the arrival of my mother’s body from the QE Hospital to Mortons, which was very reassuring.
On the day before my mother’s funeral, Neil telephoned me and informed me he was to lead the funeral cortege and that he wished to go through all the necessary details for the funeral. I.e. confirming the time of arrival of the cortege, the requested route to the cemetery, the order of service and chosen music and hymns. This was again very reassuring.
On the day of the funeral, Neil again explained, reassuringly, everything concerning the journey and the service and it must be said, Neil and his team were extremely smart in appearance, and with much empathy ensured our mother’s funeral service was a wonderful and memorable send-off! Thank you Denise and all at Mortons!