Co-op Funeralcare, Newcastle
Latest Verified Reviews
Douglas Jackson 11th Sep 2023
Just like to thank Gary& all the staff at Benwell funeral home in Newcastle Upon Tyne,for all they did for my Audrey. Everything went smoothly. She would have loved it. So thank you again.
Leslie Ellerby 30th Aug 2023
The local service provided by our funeral director and his team at Benwell House, Benwell Lane, Newcastle upon Tyne was excellent and restored my faith in the CoOp after at least 3 very poor contacts with the CoOp call centre in Manchester!!! The CoOp need an urgent review of the ‘out of hours’ service provided by the call centre at Manchester and I would suggest additional training! My experience of the call centre at Manchester left me extremely frustrated and annoyed as the operator simply kept requesting ‘proof of death’ I had no idea what in fact he was asking for so explained that I had just left my dead mums body at the hospital in bed on the ward? But again was asked to provide proof of death! It would have been so much easier for the operator just to ask for a death certificate. The second contact was a call from the centre to ask what should be done with my mum and where I’d like her taken too, the operator confirmed my mums name but told me she had never heard of the local CoOp funeral home where I had agreed she should rest until her service, at this point I asked the operator to confirm my mums date of birth which she did but it wasn’t my mum, it was another Rita Evans who had passed away in Newcastle Under Lyme where as my mum passed away in Newcastle upon Tyne!! I was horrified to have had to have this conversation with a central call centre that had no idea with whom they were dealing with, hence my disappointment with the CoOp! However when I was contacted by my local funeral director Chris Anthony and his team mainly a lady called Jackie my confidence was restored! So please CoOp look into the level of service provided by your central call centre as it’s pretty poor. Regards Les Ellerby
Jacqueline Harter 21st Aug 2023
The team at Benwell House have helped my family and I on four separate occasions over the past 8 years and have been caring and supportive whilst maintaining professionalism at all times. Cannot speak highly enough of the whole Team - thank you.
About Us
As Co-op Funeralcare, Newcastle is not a member of Funeral Guide, we cannot show up-to-date pricing or service information.
If you are in need of a funeral director, Funeral Guide does have contact information for other funeral homes nearby. To find out about any of these homes, please click on one of the funeral directors below.
Co-op Funeralcare, Newcastle is an ethical, member-owned funeral director in Tyne and Wear. Co-op Funeralcare is the UK’s largest funeral services provider, with a long history of proudly serving the local community. They are owned by their members and promise to always keep you at the heart of their service when helping you to arrange a funeral. You will be treated with care and respect, ensuring that you have both clarity and reassurance that every choice you make is the best one for you.
Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Co-op Funeralcare, Newcastle can help you plan the perfect goodbye. You can choose from a wide range of coffins, from traditional woods to eco-friendly alternatives such as bamboo, wicker or even cardboard.
Their Newcastle funeral home can provide a wide choice of funeral vehicles, from traditional hearses and limousines, to a horse and carriage. The Co-operative work with the country's largest florist, meaning that every kind of floral tribute will be available to you.
As well as providing funeral services in Newcastle, Co-op Funeralcare, Newcastle take a positive, active role in the community, giving back to those in the local area through support programs and outreach to other local businesses. Community is at the heart of every Co-operative branch.
During weekdays, Co-op Funeralcare, Newcastle in Tyne and Wear is open from 09:00 - 17:00. If you need help outside of these hours, there is a 24-hour phone service you can call. Visiting hours on the weekend can also be arranged by appointment.
Telephone Co-op Funeralcare, Newcastle today to find out more about the services they provide, and begin arranging the perfect farewell for your loved one. Their team of professionals are on hand to listen, advise and guide you through all your options, 24 hours a day, 7 days a week.
If you own this business and would like to enhance your listing on Funeral Guide, please click on the button at the top of the page to find out more information.
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Verified Reviews
Verified Reviews
Latest Verified Reviews
Douglas Jackson 11th Sep 2023
Just like to thank Gary& all the staff at Benwell funeral home in Newcastle Upon Tyne,for all they did for my Audrey. Everything went smoothly. She would have loved it. So thank you again.
Leslie Ellerby 30th Aug 2023
The local service provided by our funeral director and his team at Benwell House, Benwell Lane, Newcastle upon Tyne was excellent and restored my faith in the CoOp after at least 3 very poor contacts with the CoOp call centre in Manchester!!! The CoOp need an urgent review of the ‘out of hours’ service provided by the call centre at Manchester and I would suggest additional training! My experience of the call centre at Manchester left me extremely frustrated and annoyed as the operator simply kept requesting ‘proof of death’ I had no idea what in fact he was asking for so explained that I had just left my dead mums body at the hospital in bed on the ward? But again was asked to provide proof of death! It would have been so much easier for the operator just to ask for a death certificate. The second contact was a call from the centre to ask what should be done with my mum and where I’d like her taken too, the operator confirmed my mums name but told me she had never heard of the local CoOp funeral home where I had agreed she should rest until her service, at this point I asked the operator to confirm my mums date of birth which she did but it wasn’t my mum, it was another Rita Evans who had passed away in Newcastle Under Lyme where as my mum passed away in Newcastle upon Tyne!! I was horrified to have had to have this conversation with a central call centre that had no idea with whom they were dealing with, hence my disappointment with the CoOp! However when I was contacted by my local funeral director Chris Anthony and his team mainly a lady called Jackie my confidence was restored! So please CoOp look into the level of service provided by your central call centre as it’s pretty poor. Regards Les Ellerby
Jacqueline Harter 21st Aug 2023
The team at Benwell House have helped my family and I on four separate occasions over the past 8 years and have been caring and supportive whilst maintaining professionalism at all times. Cannot speak highly enough of the whole Team - thank you.
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Prices vary by time and day of week