Robson & Stephens Funeral Services, Minehead

5 Paul Clausen 14th Jan 2025

When one deals with the very sudden passing of a parent, you need to have someone to reassure you and provide the support and information to plan what's needed. The team at Oak, especially Orlando were just what we needed as a family. Assured, professional and friendly. Understanding what you are going through, what you need and want to plan was there from the start. We can definitely recommend their service. We have used Oak for both our parents. Nothing seemed to be an obstacle, there was clear information about the process and timely responses to questions. The respect for our Dad was perfect.

5 Derrick & Maggie Richards 13th Jan 2025

Would definitely recommend Robson and Stephens. Mark was excellent throughout the process of arranging and carrying out the funeral.He was always easy to talk to and would always reply promptly to any questions
First class service

5 Rachael Putt 12th Jan 2025

I could not have asked more from Orlando.  Super kind and attentive from the outset with the upmost sensitivity. I am lucky in that this is the first time I have had to organise a funeral and it felt daunting but Orlando patiently and kindly guided us through it and took care of us in the process.  We genuinely couldn’t have asked for more. I am so thankful that mum had him looking after her.

5 Sarah Rackham 12th Jan 2025

Very professional and friendly, caring service throughout. 

4 Jackie Hartley 12th Jan 2025

Very supportive, made it easier to go through a very hard and difficult time.. 

5 Val Goodall 12th Jan 2025

Professional service throughout, would highly recommend

5 Monica Hartwell 2nd Oct 2024

Mark made what I feared would be one of the hardest times of my life to be so much less painful than I had thought possible; his guidance, experience and and reassurance ensured we provided my beloved sister with a peaceful - if rainy! - burial in the Woodland Burial site, which was perfect, followed by a true celebration of her life so that after the tears there really can be the smile of memories.....

5 Emma Hudson 15th Aug 2024

The funeral director was kind and compassionate. He discussed all of our options sensitively and was accommodating to all of our requests. He kept constant contact with the family and didn’t proceed without checking we were happy with everything.
On the day of the funeral he was brilliant. He was kind and thoughtful and gently lead us through the proceedings explaining what was happening. We also appreciated his humour, which lightened the mood at just the right times!
Mark has continued to keep in touch with the family which has been appreciated.
We would absolutely recommend the services of Robson and Stephen who gave Dad exactly the send off that we wanted him to have. 

5 Paul Cooper 14th Aug 2024

My late father's funeral was the second that Mark Robson personally managed and directed, after my mother passed away a couple of years ago. Mark organised absolutely everything for both, making such difficult and upsetting times for my wife and I so much easier. Mark is so kind, sympathetic and considerate, I couldn't recommend anyone better to handle such delicate matters at such a stressful time. Thank you again Mark!

5 Deirdre Burton 14th Aug 2024

Mark was so professional. But also had a good humour. Henry couldn't of wished for a better funeral. x

5 Gordon Wright 28th May 2024

The service provided from the start, the attention to detail, the care, the compassion and the professionalism was exemplary at all times. I would recommend there service's to anyone.

5 Kim Lewington 24th May 2024

My Dad had a really lovely experience when he and his sister had to make arrangements for their Brother Derek. So when we devastatingly lost Dad, his wishes were to use Robson and Stephens. I'm so glad he did as the support we received from even the first phone to request their services was 'easy'. Orlando was a voice of comfort at the darkest of times. He and the team collected my Dad with with the greatest of respect and he called when they arrived with Dad at their premises.

Mark is an absolute saint and I'll be forever grateful for his professionalism, his reassurance and his understanding when perhaps, the family dynamic is a little complicated.

Losing my Dad has been and continues to be the absolute worst. But, in those days where arrangements needed to be made, and the support given after, and since has been invaluable.

Thank you Mark and Orlando. I will forever remember you both as a light in my most darkest of times.

5 Irene Nevercott 24th May 2024

Mark dealt with the death of my husband, carried all my wishes very professionally & with dignity. Also went the extra mile made time to take me to see a woodland burial site.Mark of Robson & Stephens is highly recommended.

5 Stevie Cutler 23rd May 2024

Professional, caring and much more
I would not hesitate in recommending Mark and his team to anyone requiring this service.
5 star is not high enough

5 Peter Crick 22nd May 2024

Very helpful and constructive sevice throughout. Can't fault and highly recommend

5 Steve Shaw 12th Feb 2024

Extremely happy with the help and support that was extended to us to guide us through the paper work, manage all the arrangements, and support us with compassion through the whole occasion, truly commendable service. The funeral day went very smoothly, aided by the perfect weather, so we managed to lay our mother to rest with the dignity and care she deserved.

5 Barry Convey 10th Dec 2023

Mark was an absolute god send.

5 Fiona Roberts 28th Nov 2023

Mark was extremely kind and efficient about the arrangements and help me get the paper work filled in. His colleague who dropped the ashes off on our remote farm was very kind too. I felt they both went to the extra length at a difficult time for us and at the same time, in spite of a lovely customer service, the price was reasonable.

5 Hayley Abbs 20th Oct 2023

Absolutely brilliant service. Kind and understand. Helped me with documents etc. Would highly recommend

5 Zari Evens 6th Sep 2023

Mark and his team handled my Mum's wishes for her woodland burial and simple private graveside ceremony with the utmost respect and professionalism. They were extremely helpful and kind to me throughout from start to finish and I would recommend them to anyone. Thank you Mark for everything.

5 David Simpson 2nd Sep 2023

Robson and Stephens were brilliant at organising my late stepmother’s funeral. Highly recommended.

5 Jacky Fletcher 24th Aug 2023

Thank you Orlando for your care, compassion, support and respect at a difficult time. You were always available to answer questions and lead us through a process that we were completely unfamiliar with. Also the cost of the funeral seemed very reasonable. Highly recommended.

5 Monica Horn 23rd Aug 2023

Mark was extremely helpful and did everything he possibly could to make things go smoothly. Nothing was too much trouble, and he was very giving with his time. He never made us feel rushed,  and we are very grateful for his kindness and professionalism.

4 Carole Hayes 23rd Aug 2023

Really excellent service, very friendly and helpful 

5 Sarah Moyes 12th Aug 2023

The service we received was excellent. It was a challenging time and Mark Robson was helpful and supportive throughout. Nothing was too much trouble. I would highly recommend them . Thank you so much.