Rowland Brothers Purley

4 Geoffrey Passey 13th Apr 2020

The actual funeral on the 7th April, was very well conducted. Thank you
Some of our earlier negotiations, especially with the printers, seemed unnecessarily difficult. Perhaps any minor shortcomings were due to the coronovius lockdown we were experiencing.

4 L Crosara 13th Mar 2020

Overall very good,specially on the day of funeral 

5 Ross Mellon 30th Jan 2020

Words wouldn’t do justice of the love and care shown for myself and my family at the most fragile and difficult time. Everything seemed personal and the communication was flawless. Thank you isn’t enough but it’s a start.

5 Leonie and Brendan Diver 28th Jan 2020

We were very happy with all the services given by Rowland Brothers. We used them for our father's funeral as well as our mother's and on each occasion they have been very professional but also friendly, helpful and calm and reassuring. We would recommend them to others.

5 Richard Clarke 7th Sep 2019

We could not be more pleased with our choice of Rowland Brothers. At a difficult time Sophie in the Purley office, highly professional and experienced took us through the options. After that Rowland took care of everything for our family. Very happy to recommend.

5 Mireille Szczepankiewicz 20th Aug 2019

Would just like to say a massive THANK YOU for all your help and guidance. The day went very well .

Thanks from

Mireille Irena and Stephen.
Xxx

5 Colin Belcher 4th Jul 2019

Thank you for a very detailed and efficient service. 

5 Paul Newland 30th Apr 2019

Always friendly and helpful when we were organising the funeral, with plenty of ideas and suggestions to assist in our planning when needed.
Efficient turn around of printed materials (invites, orders of service).
On the actual day of funeral, we were contated prior to confirm arrangements and could not fault the Rowland Brothers staff who attended the funeral (palbearers / funeral cortege). They were all respectful and well presented.

5 Juliana Ryan 24th Mar 2019

As soon as I entered Rowland Brothers I knew I had made the right choice with a family business. Sophie’s calm and compassionate manner helped sooth my distress at having to arrange my sister’s funeral. She listened carefully to the sort of funeral I wanted and had everthing at her fingertips to show me my options without being in the slightest way pushy to pile on extras. When I gave her the name of a recommended humanist for the service she immediately downloaded and printed information about her for me. Likewise when I told her my sister wanted her ashes taken to Malta she presented me with the relevant customs papers. The list of venues for the wake within a reasonable distance of the cremstorium was invaluable- I visited several till I found the perfect bright and airy place we needed. The recommended florist did a beautiful job of the flowers for the casket. Everything was booked that very day with an option to make a final decision on the casket after discussing it with family. Subsequent phone calls were always treated with patience and curtesy. On the day everything was carried out with perfect presision  and attentiveness allowing me to relax in the knowledge that I was in the hands of a truly professional service. I even got advice on the best way to transport the ashes abroad! 

5 Sharon Quezada 18th Mar 2019

Very professional and caring, at a time of great sadness, Rowland Brothers guided us through the whole process with great consideration, were so helpful and kind, and on the day of the Funeral ensured everything ran smoothly, I highly recommend to anyone needing this service.

5 Joy Assa-Darko 4th Mar 2019

I was just about to send an email expressing my appreciation for the excellent service my family and I recieved from the very first meeting with Sophie at our home to the burial.We felt confident that Kofi was in very safe hands.The respect accorded to Kofi was touching eg Sophie knocking at the chapel door before we entered for viewing.The good relstionship between Rowlands and Christchurch made the process seamless..
Once again please acceot my heartfelt thanks

5 Martin D'Mello 4th Feb 2019

What can I/we say apart from the fact that all the staff connected with our mothers' respective funeral services were superb. So caring and professional and a special Thanks to Sophie Clarke. Mum would have been proud.

5 Jan Beatens 30th Mar 2018

I would like to say a Big thank you to Pippa for helping us through this sad time. She treated us with kindness and sympathy. As though we were the only important ones. Very professional. Thanks to Pippa and Jenny Gibbs support, my Mums Funeral service went very respectfully.

5 Paul Tebbutt 10th Mar 2018

Very easy to deal with and understating professional gave us excellent advice and guidance, thanks,Paul 

4 Gary Heard-White 7th Feb 2018

All very good, except a mismatch with the date the body was available.

5 Terry McAlpin 29th Jan 2018

Rowland Bros.were excellent.

4 Felix Noel Corteling 25th Jan 2018

The service provided was good, although the time allowed for the journey was poor.
Will recommend.

5 Anne Seaman 23rd Dec 2017

From the moment we met with Pippa , Sophie and Rob , we knew that they were the right people to look after our loved one. They kept us informed of everything and were happy to help with advice but not intrusive. We cannot thank them enough for helping us through this sad time.

5 Angela Fulker 3rd Nov 2017

Sophie and Pippa were wonderful nothing to much trouble ensured the funeral went as smooth as it could. Always quick to answer any query or question. They made the whole process much easier to deal with at such an awful time. Thanks you.

5 John Burgess 27th Oct 2017

Rowland Bros did everything very well indeed. Beyond that, when I kept modifying the Order of Service, they just got on with it cheerfully and never complained. And, with the printers, they took initiatives that made the result better than I had envisaged.

5 Yvette Hopley 25th Sep 2017

I have used Rowland Brothers as funeral directors for a number of members of my family. They have always been professional and sympathetic during very difficult times.
Nothing was too much trouble and Sophie and all other members of the staff in the weeks leading up to the funeral. It has been helpful knowing that we had the support of Rowland Brothers in laying Brian to rest.

5 Lynda Savigar 15th Sep 2017

Truly professional from start to finish. Would highly recommend

5 Bill Shayler 8th Sep 2017

I cannot thank Rowland Brothers enough for all the support I had. Great big thank you to the Purley team in helping and giving so much support in all the arrangements.

5 Michael Steward 27th Aug 2017

We were very pleased with the helpful and thoughtful service provided by Pippa throughout the process. The arrangements all worked well on the day.

5 Bill Burey 20th Aug 2017

Pippa and her team have been so helpful the whole way and made what was a very sad and difficult time so much easier. The whole team have been professional, caring and ensured that every request and need was taken care of. I would like to say a huge thank you to Pippa and the rest of the team that looked after us