Co-op Funeralcare, Catford

5 Glen Braithwaite 27th Nov 2023

Arranging a funeral for our lived one was a daunting & bewildering time
But We were helped and guided every step of the way through this sad and tragic journey

5 Geoff Mayle 21st Nov 2023

The funeral was carried out with the upmost respect and care for my dad and I found the funeral director ( Caroline) very friendly and caring which was a big comfort to me. I can't really say much else as everything was handled so perfectly.

5 Pamela Gosling 15th Nov 2023

Friendly people! 

5 Andrea White 13th Nov 2023

Belinda was very kind and thoughtful she was good at listening and adding details to help decision making in an unobtrusive way. The team undertaking the funeral were wonderful and well organised. I can’t fault them we used them when y father died twenty years ago and they were just as good when mum died recently.

5 Malcolm Gray 8th Nov 2023

Belinda was great, very helpful and made the whole process easier to cope with.

5 Lana Dawson 31st Oct 2023

I am so glad I went to the Co-op Funeral care because the staff, who I will call her B was so helpful and caring, very understanding and who organised the special day which was perfect thank you so much B

5 Lesley Brewer 23rd Oct 2023

Every one was friendly and helpful everybody done there jobs to perfection
Was very satisfied from first meeting to the funeral

5 Anthony Schafer 2nd Oct 2023

Cannot fault any of the service and Robin and veron and rest were very plesent all went very smoothly thank you for your service

5 Colin Chinn 2nd Oct 2023

Perfect and respectful service provided throughout.

5 Soon Foo 26th Sep 2023

Joan,Mike and Julian gave a wonderful send -off for my husband Meng.They were so accommodating to our requests, going above and beyond to search out the perfect music for the ceremony. They treated us and Meng with respect throughout and never made us feel like were rushed or an inconvenience.

Overall we felt the ceremony was exactly what Meng would have wanted-positive, respectful and simple.

Thank you for making our difficult day so warm and full of love.

5 Carmen Wallace 12th Sep 2023

I would like to thank Joan for putting up with me,at times in a complete mess serveral times...and Jillian whom I met intially and was in charge on mums final day, and not forgetting Mike the minister .....all of the above mentioned in particular (and the rest of the team) went above and beyond to do all they could to make my beloved mums final day/ journey run as smoothly as it possible could.
Thankyou all from the bottom of my heart

5 Lisa Winson 11th Sep 2023

I can't rate them highly enough. I'm so glad I chose Co-op Funeralcare Catford. The whole process of the funeral service was wonderful, the care and attention given by Joan making sure everything is how you want it; when you can bearly function at all.
From the Funeralcare,The Priest and the Funeral Director; they go above and beyond.

5 Roy Miller 11th Sep 2023

The service was absolutely perfect we couldn't have asked for more

5 Beryl Phillips 25th Aug 2023

Justin and Joan made everything so straightforward and really went the extra mile.  Their care for my husband after such a long stay with the coroner was impeccable.  I recommend them to everyone who asks which company we used.
Thank you from all his family.

5 Jason Smart 24th Jul 2023

I was happy with the service provided.

2 June Harriss 19th Jul 2023

Very, very disappointed with the service from Catford Co-Op and do not recommend to anyone. We personally found Joan at the Catford branch very difficult to deal with. We found her quite unprofessional. She didn’t offer any condolences or sympathy at any time. She wasn’t very knowledgeable at all about the processes and procedures and had to check a lot of our questions with other people. I found this rather odd given the length of time she has been in the profession. When we arrived for our first appointment she just put a price list on the table and gave me a form to fill in. I had to ask her most of the questions. Nothing was explained to us. When I called to confirm the music choices for my Nans funeral she just asked me “when can you pay more money?” . I found that very insensitive given the funeral hadn’t taken place yet and we had another 3 weeks to pay the balance and had already explained we were waiting for Nans life policy to be paid to us to make the final payment. In my profession I have to deal with many funeral directors and have never experienced  this before. She never called me back when she said she would on the day my Nan died and we was waiting for the private ambulance to collect her. I had to keep calling her as she said she would call me back straight away but after over an hour I had to call her - the only time she did call me was when I called to pay the balance. She took my card details over the phone then said “I will call you back” . I didn’t realise she had just written them down and was processing the card payment after the call had ended. This is very poor practice ? Card payments should be processed immediately for fraud purposes. Very unprofessional! The only positive experience we can comment on was that our funeral director on the day of the funeral “John” was wonderful. He was kind, compassionate, knowledgeable (he explained every little detail of what would happen) he even gathered the cards from the flowers and selected some flowers for us to keep. He is a credit to your company. I think he was from Woolwich branch. Even though John was lovely to deal with I still would not recommend this company to anyone. Really sad that we had to experience this during one of the most heartbreaking times for our family. 

5 Philip Fisher 27th Feb 2023

Joyce at the branch was very helpful and friendly and struck the right balance given the reason for us all being there. All arrangements went impeccably to plan.

5 Margaret Loxston 21st Feb 2023

Our daughter's funeral was managed very sensitively and efficiently. Joyce at Catford was very helpful, nothing was too much trouble, and she chose the perfect Celebrant for us
(Nicola Hall). I would highly recommend the Co op at Catford.

5 Shirley Taylor 20th Feb 2023

Very eefficient helpful and made what is a difficult time much more easier.

5 Matthew Evans 20th Feb 2023

I can't say it was a joyful occasion but the dignity and respect showed by all involved was 1st class.

As always the Coop are a hard act to follow

thank you to all involved

5 Tony Phillips 23rd Jan 2023

I was Please how well the funeral of my wife went.Every aspect was well organised.and everything went on time.We were kept well informed and everyone were courteous.Thanks for providing the service from me and the family.Thank you

4 Jackie Leswell 5th Dec 2022

Very good service in the arrangements for the funeral and at the crematorium 

5 Vera Wells 5th Dec 2022

I could not have asked for more everyone commented on it I could see care, love and understanding coming together thanks to everyone that helps me and the family to make it work so beautifully on behalf of the rest of the family a very big thank you all

5 Andrew McDonald 5th Dec 2022

Very good service from everyone involved recommended Andy McDonald

5 Jacqueline Scowen 7th Nov 2022

Very professional lovely send off