Co-op Funeralcare, Lambeth

5 reviews

Co-op Funeralcare, Lambeth is an ethical and member owned funeral director, serving bereaved families in Lambeth and the surrounding area with care, respect and clarity.

Latest Verified Reviews

Jeanna Nicola 20th Apr 2022

I sent an email to the Press office with a complaint.

Elaine Magill 7th Feb 2022

From my 1st phone call this funeral was not managed according to feedback I see for other Coop Funeral homes. 1st phone call - the arranger (who referred to herself as the funeral director) was not interested in any questions I had. She rushed me off the phone saying all questions will be answered at the meeting. The meeting. I was offered an appointment at 12.00, 12.30 or 13.00. We agreed 12.30pm. My dad and me arrived to hear the arranger opening the door saying "you should have been here at 11". The arranger said we could come in and do the meeting. There was definitely no tea or sympathy. During the 90 mins the arranger told us she would not be able to communicate with us on Wed's after 2.30pm and did not work on Thu and Fri's. Then continued to complain about the phone not working and appeared impatient as we were trying to make plans. 90 mins later we paid nearly £2.5k deposit then to be told everything was in hand which it wasn't. One week later I was conscious that the flowers needed to be ordered. I tried calling on Mon, emailed and called on Tue and called again on Wed to no response. I then called the crematorium to confirm the booking was in place. At this point I was very stressed worrying that I wasn't sorting things out for my dad. I called several numbers for Coop funeral care to get help as the arranger seem to disappear. Eventually someone in West Wickham said they would help and sort out the flowers and be at the location to collect them if there was a problem. I was appreciative of this person. On Thu I received a called from a contact at Battersea who said they were taking over.. again I was grateful. At this point.. I have the order of service and memorial cards being arranged by Battersea and the flowers by West Wickham. The car we hired has a smashed dividing window behind the driver and the 6 of us felt very squashed. The funeral director was professional and helpful.. again grateful to him. I hope no one else has to go through this stress. I do not feel that I should pay the total price for something we trusted in that was so poorly managed. I felt I done a lot of chasing while we paid for someone to take that stress away from us. Totally disappointed and feel it inappropriate that I now have to pay the final balance without consideration to a discount for our stressful experience.

Terry parker 2nd Feb 2022

The care that the family and I received from Darren and all the of the Undertakers was exceptional. Their professionalism and politeness will leave a lasting effect on us all. Thank you so very much.

Reviews

Funeral arrangements

  • Home visit
  • 24 hour telephone support
  • On-site parking
  • Chapel of rest
  • Hearse
  • Limousine
  • Horse-drawn hearse
  • Bespoke vehicle
  • Coffin
  • Personalised coffin
  • Casket
  • Headstone / Plaque
  • Urn
  • Memorial jewellery
  • Floral tributes
  • Charitable donations
  • Newspaper announcement
  • Online obituary
  • Memorial book
  • Order of service sheets
  • Music
  • Video tribute
  • Funeral webcasting
  • Catering
  • Dove release
  • Balloon release
  • Fireworks

Types of funeral

  • Traditional burial
  • Simple funeral
  • Traditional cremation
  • Green funeral
  • Direct cremation
  • Burial at sea
  • Non-religious funeral
  • Anglican funeral
  • Roman Catholic funeral
  • Muslim funeral
  • Jewish funeral
  • Sikh funeral
  • Hindu funeral
  • Buddhist funeral
  • Children’s funeral

Financial arrangements

  • Financial advice
  • Wills & probate
  • Pre-paid funeral plan

Additional services

  • Repatriation
  • Bereavement counselling
  • List of mourners

Location

Address
114 Brixton Hill
Brixton
Lambeth
London
SW2 1RS

About Us

Co-op Funeralcare, Lambeth is an ethical, member-owned funeral director in London. Co-op Funeralcare is the UK’s largest funeral services provider, with a long history of proudly serving the local community. They are owned by their members and promise to always keep you at the heart of their service when helping you to arrange a funeral. You will be treated with care and respect, ensuring that you have both clarity and reassurance that every choice you make is the best one for you.

Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Co-op Funeralcare, Lambeth can help you plan the perfect goodbye. You can choose from a wide range of coffins, from traditional woods to eco-friendly alternatives such as bamboo, wicker or even cardboard.

Their Lambeth funeral home can provide a wide choice of funeral vehicles, from traditional hearses and limousines, to a horse and carriage. The Co-operative work with the country's largest florist, meaning that every kind of floral tribute will be available to you.

As well as providing funeral services in Lambeth, Co-op Funeralcare, Lambeth take a positive, active role in the community, giving back to those in the local area through support programs and outreach to other local businesses. Community is at the heart of every Co-operative branch.

During weekdays, Co-op Funeralcare, Lambeth in London is open from 09:00 - 17:00. If you need help outside of these hours, there is a 24-hour phone service you can call. Visiting hours on the weekend can also be arranged by appointment.

Telephone Co-op Funeralcare, Lambeth today to find out more about the services they provide, and begin arranging the perfect farewell for your loved one. Their team of professionals are on hand to listen, advise and guide you through all your options, 24 hours a day, 7 days a week.

Verified Reviews

Verified Reviews

  • 2 Jeanna Nicola 20th Apr 2022

    I sent an email to the Press office with a complaint.

  • 2 Elaine Magill 7th Feb 2022

    From my 1st phone call this funeral was not managed according to feedback I see for other Coop Funeral homes. 1st phone call - the arranger (who referred to herself as the funeral director) was not interested in any questions I had. She rushed me off the phone saying all questions will be answered at the meeting. The meeting. I was offered an appointment at 12.00, 12.30 or 13.00. We agreed 12.30pm. My dad and me arrived to hear the arranger opening the door saying "you should have been here at 11". The arranger said we could come in and do the meeting. There was definitely no tea or sympathy. During the 90 mins the arranger told us she would not be able to communicate with us on Wed's after 2.30pm and did not work on Thu and Fri's. Then continued to complain about the phone not working and appeared impatient as we were trying to make plans. 90 mins later we paid nearly £2.5k deposit then to be told everything was in hand which it wasn't. One week later I was conscious that the flowers needed to be ordered. I tried calling on Mon, emailed and called on Tue and called again on Wed to no response. I then called the crematorium to confirm the booking was in place. At this point I was very stressed worrying that I wasn't sorting things out for my dad. I called several numbers for Coop funeral care to get help as the arranger seem to disappear. Eventually someone in West Wickham said they would help and sort out the flowers and be at the location to collect them if there was a problem. I was appreciative of this person. On Thu I received a called from a contact at Battersea who said they were taking over.. again I was grateful. At this point.. I have the order of service and memorial cards being arranged by Battersea and the flowers by West Wickham. The car we hired has a smashed dividing window behind the driver and the 6 of us felt very squashed. The funeral director was professional and helpful.. again grateful to him. I hope no one else has to go through this stress. I do not feel that I should pay the total price for something we trusted in that was so poorly managed. I felt I done a lot of chasing while we paid for someone to take that stress away from us. Totally disappointed and feel it inappropriate that I now have to pay the final balance without consideration to a discount for our stressful experience.

  • 5 Terry parker 2nd Feb 2022

    The care that the family and I received from Darren and all the of the Undertakers was exceptional. Their professionalism and politeness will leave a lasting effect on us all. Thank you so very much.

  • 1 Lorenzo Ashman 11th Jan 2022

    The office is operated by one personnel for 2 and 3/4 days per week. I was unable to communicate with the office after 15:00hrs on Wednesdays. The personnel, although competent in the office administration is not suitable for dealing with bereaved families.

  • 1 Bernadette Hibbert 10th Jan 2022

    Good afternoon I am writing to you to complain about the service I received regarding the arrangements for my mother’s funeral. Yves had me really stress out over Christmas. I received a call from Yves telling me that I needed the deeds for the burial plot, otherwise the funeral could NOT take place. She had me frantically searching all over Christmas for the deeds paperwork . Even though I told her I didn’t have any deeds she still insisted that I had to have the deeds. It turns out the Yves was speaking to the wrong cemetery. Yves was speaking to Streatham Vale cemetery when she should have contacted South London Crematorium in Rowan Road SW16. I had to get in touch with the cemetery myself and it turned out that I didn’t need deeds at all, as mum owed the plot. I was told by Yves on the 29th Dec 2021 that someone would get back to me on that same day to tell me when we could go and see mum at rest in the chapel. No one got back to me. On the 3oth of Dec I called the office twice to be told that someone would get back to me. No one called me. I then did check my phone and Peter Denys did call me back on the 30th Dec, but unfortunately I did not receive the calls. I then spoke to Peter Denys on the 31st of Dec and was told I could view mums body on the 3rd Jan 2022 between 11am -1pm This didn’t give much time to contact family members to go and see mum in the chapel of rest. I was under the impression that mums body would be at Brixton Hill Co-op and then I received a text on the 3rd of January 2022 at 09.05 am telling me that mum was at Garratt Lane in Tooting, after I had told the family to go to the Coop Brixton Hill Office. ( I am assuming that once I figured out that Yves was dealing with the wrong cemetery she obviously did not change the location for viewing to Brixton Hill Coop. And that is why my mum ended up at your Tooting branch instead laying in the Brixton Hill Chapel of rest.) I ordered a spray of Lillie’s ( which are my mother’s favourite flowers) to go on top of the coffin and she was given a mixture of pink and white coronations. (NOT HAPPY) We also had a colour scheme of Gold. The men were to wear gold ties and the ladies to wear gold scarfs. Peter Denys promised us that he would tell all the pall bearers to wear gold ties. On the day they turned up with no gold ties and they told us that they were never give those instructions to wear gold ties etc. All in all my experience with your company has not been satisfactory. I would be grateful, if someone could get back to urgently with an explanation, as to why we were not given what we asked for. Regards, Bernadette Hibbert

  • 4 Maria Bedoya 20th Dec 2021

    Very good 

Address
114 Brixton Hill
Brixton
Lambeth
London
SW2 1RS

Latest Verified Reviews

Jeanna Nicola 20th Apr 2022

I sent an email to the Press office with a complaint.

Elaine Magill 7th Feb 2022

From my 1st phone call this funeral was not managed according to feedback I see for other Coop Funeral homes. 1st phone call - the arranger (who referred to herself as the funeral director) was not interested in any questions I had. She rushed me off the phone saying all questions will be answered at the meeting. The meeting. I was offered an appointment at 12.00, 12.30 or 13.00. We agreed 12.30pm. My dad and me arrived to hear the arranger opening the door saying "you should have been here at 11". The arranger said we could come in and do the meeting. There was definitely no tea or sympathy. During the 90 mins the arranger told us she would not be able to communicate with us on Wed's after 2.30pm and did not work on Thu and Fri's. Then continued to complain about the phone not working and appeared impatient as we were trying to make plans. 90 mins later we paid nearly £2.5k deposit then to be told everything was in hand which it wasn't. One week later I was conscious that the flowers needed to be ordered. I tried calling on Mon, emailed and called on Tue and called again on Wed to no response. I then called the crematorium to confirm the booking was in place. At this point I was very stressed worrying that I wasn't sorting things out for my dad. I called several numbers for Coop funeral care to get help as the arranger seem to disappear. Eventually someone in West Wickham said they would help and sort out the flowers and be at the location to collect them if there was a problem. I was appreciative of this person. On Thu I received a called from a contact at Battersea who said they were taking over.. again I was grateful. At this point.. I have the order of service and memorial cards being arranged by Battersea and the flowers by West Wickham. The car we hired has a smashed dividing window behind the driver and the 6 of us felt very squashed. The funeral director was professional and helpful.. again grateful to him. I hope no one else has to go through this stress. I do not feel that I should pay the total price for something we trusted in that was so poorly managed. I felt I done a lot of chasing while we paid for someone to take that stress away from us. Totally disappointed and feel it inappropriate that I now have to pay the final balance without consideration to a discount for our stressful experience.

Terry parker 2nd Feb 2022

The care that the family and I received from Darren and all the of the Undertakers was exceptional. Their professionalism and politeness will leave a lasting effect on us all. Thank you so very much.

Reviews
Crematorium
Cemetery
  • West Norwood Crematorium

    London, SE27 9JU

  • Lambeth Crematorium and Cemetery

    London, SW17 0BY

  • Honor Oak Crematorium

    London, SE4 2LW

  • South London Crematorium

    London, SW16 5JG

  • Mitcham Road Cemetery

    Croydon, CR9 3AT

  • Wandsworth Cemetery

    Wandsworth, SW18 3ER

  • Streatham Cemetery

    Streatham, SW17 0LT

  • London Road Cemetery Mitcham

    Mitcham, CR4 3LA

  • Lambeth Crematorium and Cemetery

    Lambeth, SW17 0BY

  • Camberwell New Cemetery

    Camberwell, SE23 3RD

  • Brockley Cemetery

    Brockley, SE4 2QY

  • Gap Road Cemetery

    Wimbledon, SW19 8JA

  • Fulham Cemetery

    Fulham, SW6 6UB

  • Beckenham Cemetery and Crematorium

    Beckenham, BR3 4TD

  • Margravine Cemetery

    Hammersmith, W6 8RL

  • Putney Vale Cemetery and Crematorium

    Putney, SW15 3DZ

  • Hither Green Cemetery

    Catford, SE6 1JX

  • Bromley Hill Cemetery

    Bromley, BR1 4JU

  • Battersea Cemetery

    Morden, SM4 4NU

  • London Road Cemetery (Bromley)

    Bromley, BR1 3RR

Update

Prices vary by time and day of week