Hackney Funeralcare

31 reviews

Hackney Funeralcare is an ethical and member owned funeral director, serving bereaved families in Hackney and the surrounding area with care, respect and clarity.

Latest Verified Reviews

Daivd Ward 19th Feb 2024

Full off promises they could not  Poor for start to finish highly recommend paying a little more somewhere else 

Reginald Philbert 19th Feb 2024

Excelente 

Jacqueline Wiggins 22nd Jan 2024

Very professional service and compassionate throughout.

Reviews

Funeral arrangements

  • Home visit
  • 24 hour telephone support
  • On-site parking
  • Chapel of rest
  • Hearse
  • Limousine
  • Horse-drawn hearse
  • Bespoke vehicle
  • Coffin
  • Personalised coffin
  • Casket
  • Headstone / Plaque
  • Urn
  • Memorial jewellery
  • Floral tributes
  • Charitable donations
  • Newspaper announcement
  • Online obituary
  • Memorial book
  • Order of service sheets
  • Music
  • Video tribute
  • Funeral webcasting
  • Catering
  • Dove release
  • Balloon release
  • Fireworks

Types of funeral

  • Traditional burial
  • Simple funeral
  • Traditional cremation
  • Green funeral
  • Direct cremation
  • Burial at sea
  • Non-religious funeral
  • Anglican funeral
  • Roman Catholic funeral
  • Muslim funeral
  • Jewish funeral
  • Sikh funeral
  • Hindu funeral
  • Buddhist funeral
  • Children’s funeral

Financial arrangements

  • Financial advice
  • Wills & probate
  • Pre-paid funeral plan

Additional services

  • Repatriation
  • Bereavement counselling
  • List of mourners

Location

191a Mare Street
Hackney
London
E8 3QE

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Opening Hours

Day Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
Call: 020 3870 3079

About Us

Hackney Funeralcare is an ethical, member-owned funeral director in London. Co-op Funeralcare is the UK’s largest funeral services provider, with a long history of proudly serving the local community. They are owned by their members and promise to always keep you at the heart of their service when helping you to arrange a funeral. You will be treated with care and respect, ensuring that you have both clarity and reassurance that every choice you make is the best one for you.

Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Hackney Funeralcare can help you plan the perfect goodbye. You can choose from a wide range of coffins, from traditional woods to eco-friendly alternatives such as bamboo, wicker or even cardboard.

Their Hackney funeral home can provide a wide choice of funeral vehicles, from traditional hearses and limousines, to a horse and carriage. The Co-operative work with the country's largest florist, meaning that every kind of floral tribute will be available to you.

As well as providing funeral services in Hackney, Hackney Funeralcare take a positive, active role in the community, giving back to those in the local area through support programs and outreach to other local businesses. Community is at the heart of every Co-operative branch.

During weekdays, Hackney Funeralcare in London is open from 09:00 - 17:00. If you need help outside of these hours, there is a 24-hour phone service you can call. Visiting hours on the weekend can also be arranged by appointment.

Telephone Hackney Funeralcare today to find out more about the services they provide, and begin arranging the perfect farewell for your loved one. Their team of professionals are on hand to listen, advise and guide you through all your options, 24 hours a day, 7 days a week.

Verified Reviews

Verified Reviews

  • 2 Daivd Ward 19th Feb 2024

    Full off promises they could not 
    Poor for start to finish highly recommend paying a little more somewhere else 

  • 5 Reginald Philbert 19th Feb 2024

    Excelente 

  • 5 Jacqueline Wiggins 22nd Jan 2024

    Very professional service and compassionate throughout.

  • 5 Annette Green 12th Jan 2024

    Jodie, Aimee, Craig, the limo driver and all if the team were amazing kind , thoughtful, helpful. Thank you for being there for us during the sad loss of our dear Mother Catherine.  

    Praying for the best for you and your families foen2024 and beyond. 

  • 5 Stephen Arthurworrey 5th Dec 2023

    The team were very accommodating and were excellent in their approach leading up to and during the funeral. 

  • 3 Beverly Paul 23rd Oct 2023

    I was not updated with anything to do with my dad when they collected him from the hospital i had to call for an update i got a call from the pastor who coop provided 4 days before the funeral i am not happy with there service i have a funeral plan with coop i feel like cancelling it due to the bad experience I've had with coop

  • 3 Janet Andrew 21st Aug 2023

    Funeral arranged well, within our budget, and everything as we wanted. Staff helpful and friendly. But communication very poor. Often not available by telephone, recorded messages only. They haven't answered some of my emails. I support the Co-op, my bank account, travel and home insurance. But they need to improve this one.

  • 5 Robert Kingham 7th Aug 2023

    Jodie was most helpful and thorough in organising the funeral, and Jacqueline did a wonderful job on the day -I felt very much at ease knowing they were managing everything meticulously.

  • 5 Jonathan Joseph 10th Jul 2023

    I would like to thank the team for helping make my dads funeral the best it could be! I couldn't of asked for more! Funerals are a sad time but myself and family felt comfortable with the team , they looked after us and my dad big thank you

  • 5 Dianne Sutherland 29th Mar 2023

    The service was off 100 percent

  • 5 Steve Magloire 16th Jan 2023

    Aaliyah and Jodie were so helpful, and made us feel at ease during an emotionally charged and stressful time.

  • 5 Linda Pereira 6th Jan 2023

    Excellent customer care professional staff at coop mare street branch they looked after my dad with care and attention very helpful

  • 2 Caroline Smith-Wright 22nd Nov 2022

    In the first instance I wanted to arrange my mother's funeral at my local branch in Gray's Essex, at first, I was told this was possible then at a later date I was told the arrangements had to made at the branch in Hackney, so I had to travel over to Hackney, at this sensitive time I could have done without all of this toing and froing. Jodie at the Hackney branch then informed me when I arrived at the Hackney branch that in fact the Gray's branch could have made the arrangements. It is also advertised on the company paperwork that any branch can make funeral arrangements, so perhaps some staff training is in order to advise staff of the company rules.
    I was told by Jodie at the Hackney branch that when they had mum in their care, and mum had been dressed and ready to be viewed I would be contacted, this never happened! I then contacted the Hackney branch by phone a week prior to the funeral and left a message asking if mum was in their care and if all was in place for mum's funeral on the 15th of November, and that I now felt it was too late to view mum, I never got a call back! However, the two ladies and gentlemen who actually took mum, me and my family to the crematorium were very respectful and restored some of my faith in this particular funeral directors. My mother family have used the same company for years; however, I will think twice before I ever use them again or recommend.

  • 5 Stephen Hassall 14th Nov 2022

    Very professional and efficient 

  • 4 Michael Looney 31st Oct 2022

    We were very happy with the arrangements for my mother's funeral, the service itself was very well presented by Alan and the management of the funeral on the day was excellent.

  • 1 Joan Mason 26th Sep 2022

    From the very first contact, the service was awful. My son spoke to head office the day after my partner passed who promised to pass all the information to the local branch and that they would be in touch. After not receiving any calls, he called the branch who said they had no information from head office.
    The poor service continued and it took many calls to get the ashes in time for a family gathering, despite giving plenty of notice of the date and being promised that the ashes would be returned on time

  • 5 Julian Johnson 5th Sep 2022

    Highly recommended. So happy I chose Co-op Funeralcare.

  • 4 Thomas Hilsbert Phillip 8th Aug 2022

    The funeral services was very good



  • 1 Colleen Brenize 30th Jul 2022

    Leaving a poor review is not something I like to do or take lightly, but in this case, it is totally warranted, especially if it prevents a single person from experiencing what I had to go through with Hackney Funeralcare.

    My initial call to them on May 25 went unanswered and I left a message. I phoned back the next day and was assured that my sister would be taken into their care. An appointment was set up for June 1 at 2 pm (which I explained to them was 6 am in Seattle). On June 1, I received a call at 3 am, asking me what time on June 6 our appointment was for. When I told them that it was for 2 pm London time BUT for TODAY, I was told that they couldn't do it because of the Queen's Jubilee Holidays (which were the next two days!) but could talk on June 6th.

    When I phoned on June 14th to see why my sister had still not been taken into their care, they hung up on me. I called the Complaints Department then and got some action. The Hospice Hospital just a few blocks away had to call Hackney Funeralcare twice AFTER the time they said that they would pick up her body and had not done so.

    On July 4th, when I contacted them to get information about the cremation as they hadn't sent me anything as they had promised, I heard someone in the background instruct the person to whom I was talking to say that the doctor's certificate had been incorrect - "wrong date" and that my sister had not yet been cremated.

    In light of that, I followed up with hospice and found out that no issue had taken place and no request for another doctor's certificate.

    On July 6th, I received a call from Hackney Funeralcare at 4:30 am (again, they knew of the 8 hour time difference!) to say that my sister would be cremated on July 11th, almost 7 weeks after contacting them. Not only was this distressing and infuriating every step of the way, but the lack of sympathy/empathy from the outset was totally missing. I certainly hope that no other family has to go through this EVER.

  • 5 Mary Findlow 25th Jul 2022

    Excellent, caring and supporting service.

  • 5 Brenda Beazley 11th Jul 2022

    We were extremely happy with the service that was delivered. For such a sad time for us we were very pleased at how at how organised and the great care taken from the moment we were collected from home until we were dropped off at the wake. A beautiful service which recieved many complements from those attending.

  • 5 Alison Angol 12th Jun 2022

    Funeralcare Hackney representatives are very supportive, helpful and flexible.
    The representatives go through every step of arranging funeral with you helping me understand procedures.

  • 5 Michael Hughes Jr. 16th May 2022

    Helped so much,didn't have a clue what I was doing or what to do they took control of everything and made a stressful time much easier

  • 5 Brian Ruscoe 4th Apr 2022

    Everything was perfect from start to finish Jody was especially helpful at a difficult it time. Respect shown when arranging funeral and undertakers very respectful on the day and very helpful. The service was lovely Alan performed the service in a wonderful way. Thank everyone concerned on our behalf.

  • 5 Edmund Flynn 28th Mar 2022

    Great help and advice from everyone especially the Lovely lady in the office.
    Ten out of Ten for the way I was treated and the service I received.

    Thank you

    Eddie Flynn

Address
191a Mare Street
Hackney
London
E8 3QE

Open map

Opening Hours

Day Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Latest Verified Reviews

Daivd Ward 19th Feb 2024

Full off promises they could not  Poor for start to finish highly recommend paying a little more somewhere else 

Reginald Philbert 19th Feb 2024

Excelente 

Jacqueline Wiggins 22nd Jan 2024

Very professional service and compassionate throughout.

Reviews
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