Stephen P Gay Funeral Service, West Malling

5 Lisa Hartley 27th Oct 2026

Amazing service. Lisa made sure everything ran smoothly and she took the stress away from what was an incredibly emotional situation. Her kindness and empathy was heartfelt and we couldn’t have asked for more. An all round professional service. 

5 Margaret Waye 12th Oct 2026

Can not fault the team. A caring and sensitive approach,which accommodated our needs for my dad’s funeral.
Would thoroughly recommend. Thank you

5 Bryan Hetherington 27th Sep 2026

A huge thank you to Stephen P Gay Funeral Service for their excellent service and support during such a difficult time for us. Everyone was incredibly kind, compassionate, professional and respectful throughout. They made a very difficult process as smooth as possible and treated our loved one with the utmost care and dignity. We are truly grateful and would highly recommend their services.

5 Tom Sheldon 24th Aug 2026

We had the dream team of Keith & Sue Viner. It all went like clockwork and we couldn’t have asked for more. Lisa and Sharon were highly efficient and did everything we asked and could have expected of them and more. We are booking them in for our own funerals!

5 Stephen Boyd 18th Aug 2026

I wanted a dignified funeral for my dad and the entire Stephen P. Gay team were excellent and their recommendations for flowers and Celebrant Mary were wonderful.

5 Jacky Saunders 10th Aug 2026

The team at Stephen p Gay, couldn’t do enough for my Mum and us, they supported us and made everything so easy. They took very good care of our late mum. On the day of her funeral the team took great care and guided us through what was quite a painful day for us. Thank you so much

5 Themis Perrott 4th Aug 2026

I highly recommend Stephen P Gay funeral directors in West Malling. They provided an exceptional professional service for my husband's funeral . I am so grateful to Sharon and Lisa who guided my family and I in making the important decisions for the funeral . They were respectful , compassionate and their attention to detail made it very personal . They also recommended Ian Tucker Bell , a life celebrant , who was so helpful in his suggestions for the service, a genuinely kind and respectful person and he managed the service perfectly. 
Thank you , Themis Perrott.

5 Julie Kirby 20th Jul 2026

Lisa made the process simple and straightforward; everything was clearly outlined for us but nothing hurried. We were very pleased with all aspects of their service and would happily recommend them.

5 Michele Kirkaldie 7th Jul 2026

Absolutely top services from Stephen Gay funeral services West Malling   so kind and professional all the way through  

5 Phil Keightley 27th Jun 2026

We would highly recommend Stephen P Gay Funeral Service, they offer an excellent, supportive service throughout.

5 Michelle Smith 14th May 2026

Lisa was wonderful from the moment we met her. There was no pressure to do anything more than what we wanted, she was compassionate - and continues to be now weeks after the funeral. I trusted fully that I could leave all of our wishes with her and she would carry them out - and she did. I would highly recommend.

5 Peter Mockford 5th May 2026

Stephen Gay Funerals were caring and considerate from our first contact, before, during and at the end of the funeral. Much of the organisation was done for us. Thank you Lisa and Stephen.

5 John Honeyball 20th Apr 2026

Lisa, the funeral co-ordinator, arranged and did everything to perfection, offering us, simple, clear advice, throughout, making for us, what was a very painful experience of the passing of our dear daughter Nicola, a smooth running occasion. Her genuine compassion, made us feel so much better, with her valued input.

We would not have any reservations, about recommending the very professional services of Stephen P. Gay.

John and Josie Honeyball

5 Peter Brockwell 4th Apr 2026

Excellent service from all of the staff. Lisa was lovely and so understanding and professional and guided us through what was a very difficult time. The pall bearers were efficient and respectful and Mary Stupple the celebrant was caring, efficient and warm.
Thankyou to everyone involved, we are so very grateful.

5 Janetta Critcher 10th Mar 2026

We were treated with such kindness professionalism. Thank you.

5 Glen Humble 24th Feb 2026

The funeral was very well arranged. Everyone at Stephen Gay was very sympathetic and made sure all our requests were met. Nothing was too much trouble. Would have no hesitation in recommending Stephen Gay.

5 Sharon Winter 22nd Feb 2026

I cannot thank Stephen P Gay Funeral Services enough for the outstanding care and support they provided during such a difficult time.




From the very beginning, Lisa handled all the arrangements with such compassion, kindness, and clear communication. She made what could have been an overwhelming process feel smooth and manageable, always keeping us informed and reassured.




On the day itself, Dan, David, Dominic, and Paul were the utmost professionals. Their attention to detail was exceptional, and they ensured everything ran perfectly. They made all our family and friends feel supported and cared for, and most importantly, they helped us give my late mother, Jackie Winter, an amazing send-off that truly celebrated her life.




I would highly recommend their services to anyone looking for professionalism, empathy, and genuine care

5 Tony Minns 20th Jan 2026

Excellent service, they made the whole process easier to get through. Professional and caring.

5 Sue Roughley 18th Jan 2026

We were in absolute shock when our young son died. The care, support and compassion shown was incredible. 
I have no hesitation in recommending this funeral service. 

5 Laraine Jalili - Hodges 15th Dec 2025

At such an incredibly sad and difficult time of mine and my families life, the loss of my Mother and the process of a funeral, was made as smooth as possible by Lisa at this amazing company. Never having to deal with this process before Lisa at the West Malling funeral directors guided us through every element of what needed to happen and when.
She held our hand through each and every step with such care and empathy. In addition she gave us details of all the local companies who could also help us. It was like a one stop for all that we needed.
We requested a particular hymn and as it was relatively new she, along with our lovely Vicar, went above and beyond to get exactly what we wanted.
I would highly recommend Stephen P Gay to take care of your funeral arrangements.
It is clear that they have a very long history of caring for families and their loved in a very professional personalised manner.
Thank you all so much.

5 Barbara Simmons 14th Dec 2025

So helpful all the way through. Nothing was too much trouble, and put my mind at ease. Everything was perfect on the day of the funeral, and I cannot thank them enough. Thoroughly recommend Stephen P Gay and Keith Viner

5 Joanne Broad 25th Nov 2025

We were recommended Stephen p Gay Funeral Directors, and we couldnt of picked anyone better. Lisa was gentle, calming, caring and put us at ease in our time of sorrow and grief. The process of going through it all wasn't stressful and was quite straight forward. We were also recommended the most lovliest celebrant, one that our family will never forget. The service was absolutely lovely, and my dad had the best send off and we felt honoured to have Stephen lead the way. Thankyou all so much. Jo & Sid

5 Gary Crawford 11th Nov 2025

I can’t speak highly enough regarding the service we received. Lisa was compassionate and empathetic from our very first meeting and also assisted us greatly. Lisa also advised us and gave us recommendations. On the day of the service Stephen and his team ensured that everything went smoothly and guided us throughout. 

5 Holly Ttaris 13th Sep 2025

We recently used Stephen P Gay Funeral Directors and cannot thank them enough for their kindness, compassion, and professionalism. From the very first phone call, the team guided us with genuine care and respect, making a very difficult time feel a little lighter. Everything was handled beautifully and thoughtfully, and we felt fully supported throughout. I would highly recommend them to anyone looking for a caring and professional service.

5 Ruth Lanstone 3rd Sep 2025

We are so very grateful for the wonderfully compassionate service that Lisa and Keith at Stephen P Gay Funeral Service, West Malling, gave to us as we prepared for our mum's funeral. We received regular emails and telephone calls to update us every step of the way, as well as in person meetings to help us with all that needed to be arranged. Their professionalism and extensive knowledge of what was needed made everything easier to cope with at a difficult time. Lisa was very prompt in answering any queries that we had, either over the phone, by email or when we popped into the office. We cannot thank them enough for their kindness and patience as they helped us to sort out every practical logistic. We felt looked after and cared for at every stage, as they did everything they could to alleviate our worries.