Farnworth Funeralcare

2 Rosemary Smith 3rd Nov 2022

The actual initial arrangements with Sheila was fine, at the time I paid for the direct Cremation in full as I didn't know my sister had a insurance with the coop contribution.. then it all seemed to go downhill..I work for coop funeralcare (not Farnworth) but I feel I was treated like a colleague not as a grieving client. My Sister died on 30th Sept and arrangements were made on Monday 3rd Oct. I had to keep phoning farnworth coop to see where we were up to with arrangements. and on one phone call I was asked if I was still off work which I replied yes to then be told wasn't I lucky!!!..lucky I said I have just lost my sister..was not happy with that comment . My Sister was still in hospital on 10th October and still no arrangements had been made . Eventually I was advised on 13th Oct that My sister's funeral would be taking place on 20th Oct again this was after me ringing farnworth coop. On the Friday I received a email and a phonecall from a different coop in the Bolton area confirming her funeral. I found out My sister had a sunlife over 50s plan. On phoning Sunlife they advised this had a coop contribution so I took all paperwork into Farnworth coop who sent off the details to redemption team who could find no record of this..coop at farnworth told me to ring sunlife again which I did and sunlife advised me they had sent all the details to coop. Phoned farnworth again they advised me that they had been advised by head office there was no plan..I was given the phone numbers
to phone the coop redemptions myself who initial again could not find it but then they did,all this going backwards and forwards was all very stressful. I sent coop all my details for my refund on 24th Oct but up to now 3rd Nov I have still not received this . Also the coop rang me on the day of my sister funeral I didn't answer but a message was left asking for me to ring them..I thought this was very disrespectful I know my sister was having a direct Cremation but we as a family had gatherd together that day and to receive the call was not good..I feel that I have had to cope with not just losing a sister suddenly. but the additional stress of coop not arranging things with the insurance and passing everything back to me to deal with very stressful. After the funeral we then had to contact sunlife to arrange for the rest of the insurance to be redeemed but again they advised us that they haven't received the paperwork from the coop so could not proceed with the claim yet this was on 26th Oct. Not a good experience at all..

5 Pauline Allen Moss 19th Oct 2022

Very professional and caring staff .

4 Allison Eustace 3rd Oct 2022

I couldn’t fault the staff in anyway. They acted with professionalism, sincerity and emphatic with me and my family. 

5 Margaret Sheffield 20th Sep 2022

You was so helpful and caring helped me get throw the heartbroken time very friendly lovely funeral and service could not of asked for any more thank you so much

5 Michael Hollinsheads 17th Sep 2022

Professional and empathic. Sorted everything out on my families behalf.

5 Julie Barker 12th Sep 2022

Absolutely wonderful service and support for myself. Providing the best possible care for Nigel on hisfinal journey. All staff were very responsive and ensured a beautiful, dignified service

5 Deborah Corfield 5th Sep 2022

Completely satisfied, All went well.Many Thanks to Sheila,Amanda and Nicola.

From,
Deborah and Matthew x

5 Christopher Yates 5th Sep 2022

Everything was arranged with attention to detail and respect. The process was really easy at a difficult time for the family. Communication was excellent throughout and the funeral day was perfect.

4 Yvonne Beaty 30th Aug 2022

Very professional helpful and respectful too made the sad day easier for family and friends 

A big thank you from us to all your staff & celebrant 🌷

5 Albert Mather 29th Aug 2022

Thank You for your excellent service looking after sheila and the family To Sharron and all the staff a big thank you.xxxx'

5 Janet Gatcliffe 15th Aug 2022

Efficient and professional service .

5 Gina Flitcroft 15th Aug 2022

Very helpful and caring 

5 Nicholas Daley 15th Aug 2022

I couldn’t recommend Coop Farnworth enough. 
Sheila and her team take care of absolutely everything they makes you feel at total ease during such a difficult time. 

10/10 service in my opinion 

5 David Hotchin 8th Aug 2022

Looked after very well. Thank you.

5 Lisa Auld 8th Aug 2022

From start to finish the staff have been amazing at Farnworth. Sheila dealt with everything and I couldn’t fault anything. People on the day of the funeral even commented on professional she was. I would definitely recommend them should anyone ask. 

5 Elizabeth Samson 3rd Aug 2022

Excellent service, very friendly staff, good cuppa and great to use a ethical community focused company.

3 Sharon Tattersall 25th Jul 2022

We was disappointed at the time it took to get Martin cremated

5 Catherine Sumner 11th Jul 2022

Rianne assisted us with organising my mums funeral.  Throughout she was patient, calming and considerate. She ensured that everything was covered and discussed in planning the funeral and that she was there if we needed to discuss anything further.  Any adjustments I made were quickly actioned and without any problems. The day went smoothly and would always recommend Rianne and colleagues at Co op farnworth. 

4 Patricia Abbott 11th Jul 2022

Staff helpful and considerate

5 Barbara Cartwright 11th Jul 2022

The co op at farnworth were brilliant. Shelia and Amanda were both compassionate and understanding to me and I’d like to thank them both again for helping us (me and mine and David’s young son) through such a distressing time. Thank you.

5 David Longworth 29th Jun 2022

Excellent, professional service by all staff.

5 Angela Wilson 27th Jun 2022

Very friendly and efficient service. Stress free.

5 Sharon Partington 27th Jun 2022

Sheila arranged my mums funeral for me on the 9th June and also my dads back in October 2019. Sheila was so professional, sympathetic, respectful and made us all feel at ease. I could not ask for a better person to look after my parents. I will very highly recommend sheila and the co op funeral services as I can not thank them enough.

5 Andrew Peers 27th Jun 2022

Absolutely brilliant and professional people from sheila right down to the celebrant true superb service at a terrible time

5 Mark Gandy 27th Jun 2022

Difficult situation made as easy as it possibly could be, particularly by Sheila, who helped make the process simple and straightforward
Everything was done with care and compassion and what felt like a genuine personal touch.
It's a horrible situation to be in, but having someone to gently walk you through it makes a big big difference, and I will always be grateful for the help they gave us.
Thank you