Co-op Funeralcare, Newhaven

5 Marie Garman 1st Aug 2022

Alison was so caring and understanding. I couldn't have got through it without her guidance. Thank you Alison from the bottom of my heart

5 Monty Waight 18th Jul 2022

 Very friendly, practical and suitable. Helpful and efficient both before and during the process. 

5 Kay Tipple 27th Jun 2022

The COOP Funeralcare have been exceptional. They have been so supportive and caring. I would thoroughly recommend the office based in Newhaven. 

5 Richard Cook 27th Jun 2022

Alison and Dominic communicated very well which helped the entire process run smoothly at this difficult time. I've already recommended Co-op Funeralcare, Newhaven to friends and neighbours.

5 Michelle Smith 21st Jun 2022

As per my email to yourselves of 16/6. Just wanted to say a huge thank you for all your help organising my Mum's funeral. Alison was so helpful and kind and made the process very easy for us which was greatly appreciated and so glad that we chose the robin pins which were loved by all those who received them. My brother was full of praise regarding his Chapel of Rest visit as said our Mum had been made to look lovely and very peaceful, despite her bruised face from her fall.


The day of the funeral went very well and all staff showed huge compassion and attention to detail including the drivers and pall bearers who were very attentive, kind and understanding. I have emailed Sam Goodchild separately to thank her for her wonderful service, as she is so calm and reassuring. Also thanks to Ambers the florists who created the fabulous arrangements.


The only sad thing was that the coffin was not as ordered as apparantly it was much heavier, which we were only informed on the day when the hearse arrived at Mum's house, and we were told that the pall bearers would be apparantly unable to lift the coffin and it would need to be wheeled into the chapel. Had we been informed sooner we could then have arranged for some of our family members to carry Mum, which they would have gratefully done as she was only a small woman and very traditional, which made us a little sad as we know she would like to have been carried in to the Dance of the Cygnets, rather than be wheeled in. Oddly we were informed the previous week that my brother's visit to see her in the Chapel of Rest had to be delayed until the day before the funeral due to an incorrect sized coffin, however assumed that the matter had been resolved ahead of the funeral.


Also if we can offer feedback to the Downs Crematorium, some of the attendees were sadly unable to hear parts of the celebrants words and our personal poems so perhaps the microphone/sound system could be turned up a little louder to help others?


We look forward to hearing from you soon to confirm when we are able to collect Mum's ashes.


Kind regards


Michelle

5 Stanley Smith 13th Jun 2022

Very good service never a problem. Everybody attending said what a lovely service it was For me I could have not wanted better. Thank all your staff Stan

5 Natalie McLoughlin 13th Jun 2022

Really lovely people who work there and really helpful

4 Hollie Martin 16th May 2022

Overall I was pleased with the service we received and the send off for my Dad. There was a couple of things I feel could of been better. Alison at newhaven branch was very helpful. 

5 Philip Jinks-Langley 9th May 2022

Really caring team from Newhaven and Brighton Alison and Tracey and the team are so caring my gorgeous husband was looked after incredibly and I had so much support from the team ❤ from the time my gorgeous husband passed too the day of the funeral the team was there for me and I thank all of them ❤

5 Suzanne Harvey 6th Apr 2022

My son, Justin Harvey is a Funeral Director for coop funeralcare so he arranged and conducted everything for us, The whole arrangement was a hard thing for my son to arrange but he gave his Dad a fantastic send off, so many commented on what a "lovely" funeral it was with so many personal touches. Justin certainly Done his Dad proud.

5 Kathleen Tipping 21st Mar 2022

Couldn't have been more helpful and considerate, excellent service.

5 Stephen Young 15th Mar 2022

As a family we cannot thank Alison & Rachel enough. At possibly one of the hardest times we have had to endure from beginning to end we felt like family and so looked after. We couldn’t have asked more for my wife she was so cared for and looked after I’ll be forever grateful x Thankyou from us all x

5 Natalie Phillips 7th Mar 2022

Very professional, compassionate all the way through. Dominic and his team were excellent and made the last part of the Ray's journey very respectful. Thank you so much for all your kindness

5 Lynn Benson 14th Feb 2022

Rachel couldn’t have been more professional or helpful 5 star service 

5 David Rein 7th Feb 2022

A very professional and caring service given that I could not fault. Rachel was there for me and understood all my requests and we ended up with a very fitting tribute with attention to detail that I could not have forseen myself.

5 Barry Ray 6th Feb 2022

Rachel and the team were professional, sensitive and approachable in the way they handled the service, before and after the funeral.

Thanks to them everything went off extremely smoothly and without any significant hiccups.

5 John Lardner 10th Jan 2022

The service provided was second to none.
Alison and Rachel were amazing.

5 Craig Trusson 10th Jan 2022

Allison and Rachel were both wonderful and their kindness and professionalism throughout the whole process was something I will forever be grateful for. 

5 Nicole Shaw 29th Dec 2021

Really found the staff so friendly, patient & helpful throughout the whole, at times so upsetting & painful process of arranging a funeral.

5 John Seaman 20th Dec 2021

Alison in our local the office and Rachel the lady on the day were both excellent.

Alison superbly co-ordinated and arranged the funeral and provided excellent support to us. She was so lovely and kind to us, as well as extremely efficient and sensitive to our needs, and answered all our questions and queries.

Rachel was amazing and so wonderfully good at her job. She was very respectful and professional, but also attentive and helpful to us on the day. She was calm and in control which was exactly what we needed. The team with her were also excellent and extremely professional.

We really can’t fault anything about the service they provided.

5 Stephen Seymour 8th Aug 2021

I cannot fault the professionalism of the staff involved, very organised from start to finish, also caring and compassionate, I’m completely satisfied with coop funeral care. 
We were a little let down by Lewes District Council, as the chapel at Newhaven cemetery was very dusty and lots of cobwebs, it hadn’t been cleaned in a while, also some of the plug sockets were not working, but as I’ve said coop funeral care was not at fault for this, Rachel at Newhaven was outraged at it and was going to put in a complaint to the council. But overall I would definitely recommend coop funeral care.

5 Lesley Bull 3rd Aug 2021

Amazing service from a very caring friendly team. All our requests were met efficiently and at no time were we pressured into changing anything we wanted. Made an extremely difficult day go by with the utmost support and above and beyond

5 Kevin Green 13th Jul 2021

Rachel, Sarah and all the team at Co-op Funeralcare were absolutely wonderful. They showed great respect at all times to my mum and compassion to us in a most difficult time.
I would not hesitate in recommending them to provide the complete service. Thank you.

5 Brian Dearne 21st Jun 2021

Extremely professional and friendly staff. Rachel was lovely and so patient with us. Would recommend to anyone for their loved ones farewell.

5 Denise Roe 10th Jun 2021

Justin and the team at Newhaven were extremely caring and helpful at a very sad time.They kept in touch about everything that was happening. Going forward we have to sort out stone for the ashes, which Justin is finding out everything we need to know. Heartfelt thanks to them all.