Hartlepool Funeralcare

239 reviews

Hartlepool Funeralcare is an ethical and member owned funeral director, serving bereaved families in Hartlepool and the surrounding area with care, respect and clarity.

Latest Verified Reviews

Phillip Watson 28th Mar 2024

Gavin did everything he could to guide us through this difficult time.

Michelle Ernst 27th Mar 2024

The only negative comment I have on behalf of myself and my family is the confusion over mums funeral plan. We were made to believe through confirmation from co op funeral care that mum did have a funeral plan. But 3 days prior to her funeral we were then told the funeral plan had been cancelled. This is currently an ongoing investigation.

Kimberley Pascoe 25th Mar 2024

Amazing service from the people at strathmore, couldn’t have done anything more for our family in such difficult times. Thank each and everyone one of you 

Reviews

Funeral arrangements

  • Home visit
  • 24 hour telephone support
  • On-site parking
  • Chapel of rest
  • Hearse
  • Limousine
  • Horse-drawn hearse
  • Bespoke vehicle
  • Coffin
  • Personalised coffin
  • Casket
  • Headstone / Plaque
  • Urn
  • Memorial jewellery
  • Floral tributes
  • Charitable donations
  • Newspaper announcement
  • Online obituary
  • Memorial book
  • Order of service sheets
  • Music
  • Video tribute
  • Funeral webcasting
  • Catering
  • Dove release
  • Balloon release
  • Fireworks

Types of funeral

  • Traditional burial
  • Simple funeral
  • Traditional cremation
  • Green funeral
  • Direct cremation
  • Burial at sea
  • Non-religious funeral
  • Anglican funeral
  • Roman Catholic funeral
  • Muslim funeral
  • Jewish funeral
  • Sikh funeral
  • Hindu funeral
  • Buddhist funeral
  • Children’s funeral

Financial arrangements

  • Financial advice
  • Wills & probate
  • Pre-paid funeral plan

Additional services

  • Repatriation
  • Bereavement counselling
  • List of mourners

Location

Strathmore House
10 Stockton Road
Hartlepool
County Durham
TS25 1TY

Open map

Opening Hours

Day Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
Call: 01429 802890

About Us

Hartlepool Funeralcare is an ethical, member-owned funeral director in County Durham. Co-op Funeralcare is the UK’s largest funeral services provider, with a long history of proudly serving the local community. They are owned by their members and promise to always keep you at the heart of their service when helping you to arrange a funeral. You will be treated with care and respect, ensuring that you have both clarity and reassurance that every choice you make is the best one for you.

Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Hartlepool Funeralcare can help you plan the perfect goodbye. You can choose from a wide range of coffins, from traditional woods to eco-friendly alternatives such as bamboo, wicker or even cardboard.

Their Hartlepool funeral home can provide a wide choice of funeral vehicles, from traditional hearses and limousines, to a horse and carriage. The Co-operative work with the country's largest florist, meaning that every kind of floral tribute will be available to you.

As well as providing funeral services in Hartlepool, Hartlepool Funeralcare take a positive, active role in the community, giving back to those in the local area through support programs and outreach to other local businesses. Community is at the heart of every Co-operative branch.

During weekdays, Hartlepool Funeralcare in County Durham is open from 09:00 - 17:00. If you need help outside of these hours, there is a 24-hour phone service you can call. Visiting hours on the weekend can also be arranged by appointment.

Telephone Hartlepool Funeralcare today to find out more about the services they provide, and begin arranging the perfect farewell for your loved one. Their team of professionals are on hand to listen, advise and guide you through all your options, 24 hours a day, 7 days a week.

Verified Reviews

Verified Reviews

  • 5 Phillip Watson 28th Mar 2024

    Gavin did everything he could to guide us through this difficult time.

  • 5 Michelle Ernst 27th Mar 2024

    The only negative comment I have on behalf of myself and my family is the confusion over mums funeral plan. We were made to believe through confirmation from co op funeral care that mum did have a funeral plan. But 3 days prior to her funeral we were then told the funeral plan had been cancelled. This is currently an ongoing investigation.

  • 5 Kimberley Pascoe 25th Mar 2024

    Amazing service from the people at strathmore, couldn’t have done anything more for our family in such difficult times.
    Thank each and everyone one of you 

  • 5 Graham Youngston 25th Mar 2024

    Very happy with everything 

  • 5 Ann Foster 11th Mar 2024

    Excellent service. Kept in constant contact. Felt my Mum was well looked after and in safe hands. Lovely building. Staff very professional and helpful. Thank you.

  • 5 Paul Wilson 11th Mar 2024

    Very nice and the staff are great really helpful in your time off need really pleasant and understanding 
    Thank you very much 

  • 5 Keith Gray 4th Mar 2024

    At a very difficult time for myself and family, Gavin and the team at Hartlepool supported us in a very empathetic caring and supportive way, and for that we will forever be thankful, I cannot praise them enough 

  • 4 Annette Mollins 4th Mar 2024

    The staff were genuinely sympathetic and helpful to me at this time as I was arranging a non religious funeral from 300 miles away. On a couple of occasions I phoned during office hours but there was no answer which was a bit disconcerting. On the day all went well. The service was held in the chapel at Strathmore House with refreshments upstairs afterwards - absolutely ideal for elderly/disabled mourners (there is a lift).

  • 5 Angela Crawford 26th Feb 2024

    The care and attention we received was amazing. All the staff are a credit to your company. Nothing was a bother to them kept us updated on everything.
    At such a sad time I felt happy that mam was safe in their care when we went to see mam she looked beautiful which brought comfort that she was out of pain. 
    Can’t thank everyone enough for everything 💖Xx

  • 5 Geoff Firth 26th Feb 2024

    Very professional and thoughtful throughout.

  • 3 Hazel Davis 19th Feb 2024

    On the passing of my father 2022 - direct cremation - I had to phone and find out if the cremation had taken place. Would have expected to have been contacted and told. As it was the first direct Cremation Elizabeth had organised, even though I expressly indicated I would pick up his ashes.
    Now my mother has passed away - again first direct cremation for u/k can not remember her name. The same thing. I would pick up my mothers ashes - no call from the funeral home - I had to call and ask if the cremation had taken place.
    No service element with this kind of arrangement.
    Not happy that I have to ask - not informed on two occasions.

  • 5 James Bryan 5th Feb 2024

    Very helpful and respectful. Explained everything in detail with emphasis on being caring. Thank you.

  • 5 Lynda Cross 5th Feb 2024

    The service we received was excellent and everyone we had contact with at Strathmore house were very professional and caring

  • 5 Susan Crussell 31st Jan 2024

    All the staff were amazing.They looked after us and guided us seamlessly through all the process.
    There care and attention to detail was comforting at this awful time for us.
    They went out of their way to unite my mum and dad over Christmas which eased some of our major concerns.
    They have checked in with us by phone on a few occasions,I can't fault them.

  • 5 Karen Mitchell 29th Jan 2024

    Gavin & the team at Co-op Funeralcare, Strathmore House were so supportive. Their guidance & empathy were very much appreciated during this very sad time.

  • 5 Alison Collins 29th Jan 2024

    Geradeen and her team looked after all of the arrangements with care and compassion through this very sad time. We cannot fault their service and would highly recommend Hartlepool Funeral Care.

  • 5 David Randall 23rd Jan 2024

    Very much a service you can trust, was really placed at ease not only for family but for Mam too, took care of everything, nothing was too much trouble, Thank you Elizabeth and Team

  • 5 Mavis Coverdale 22nd Jan 2024

    First class, professional service.

  • 5 Alison Farndale 15th Jan 2024

    There are not enough words to tell you of the amazing level of care and service we received as a family on the loss of our loved one. Gavin was professional and so wonderfully kind we will never forget the support we got from him and his team. He made some lovely touches which made everything so personal to us and we all felt that he took the time to get to know us our family and our needs. Nothing was too much trouble. This is exactly the care and support you need when feeling so overwhelmed in your grief. 

  • 5 Ian Dalkin 15th Jan 2024

    Very dignified ,helpful and considerate in every way

    Thank you for being so professional in every way

    IanDalkin.

  • 5 Julia Chapman 10th Jan 2024

    Leigh & all the staff at Strathmore house funeral service were very helpful & guided us every step of the way we couldn't be more satisfied with the service they provided thank you to you all

  • 5 Elizabeth O'Neil 8th Jan 2024

    Elizabeth was so professional, making an emotional time easier to deal with.
    She guided us through all that we needed to do to arrange my mams service with sympathy and understanding.
    The day of the funeral went well, everything went smoothly.
    Thank you for your help at a difficult time Elizabeth.
    Regards
    Liz

  • 5 Paul Stephenson 8th Jan 2024

    Prepaid funeral. No problems at all. Very nice people to deal with.

  • 5 Gloria White 3rd Jan 2024

    I couldn’t of asked for anything better the whole experience was very calm and caring the people looking after me were brilliant both in person and over the phone I felt loved and I can’t thank you all enough Gloria xx 

  • 5 Mavis Davison 2nd Jan 2024

    We were looked after from the start. Gavin took his time and guided us through a really difficult time. The whole of the staff showed patients and understanding of our grief and took good care of us. Our celebrant Karen Marshall was a verry kind and caring lady that took her time to bring out of us what we wanted to say about our son Matthew and helped us to get through a really overwhelming day. Excellent seem inadequate for the services provided by all concerned.

Address
Strathmore House
10 Stockton Road
Hartlepool
County Durham
TS25 1TY

Open map

Opening Hours

Day Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Latest Verified Reviews

Phillip Watson 28th Mar 2024

Gavin did everything he could to guide us through this difficult time.

Michelle Ernst 27th Mar 2024

The only negative comment I have on behalf of myself and my family is the confusion over mums funeral plan. We were made to believe through confirmation from co op funeral care that mum did have a funeral plan. But 3 days prior to her funeral we were then told the funeral plan had been cancelled. This is currently an ongoing investigation.

Kimberley Pascoe 25th Mar 2024

Amazing service from the people at strathmore, couldn’t have done anything more for our family in such difficult times. Thank each and everyone one of you 

Reviews
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