Dignity Funeral Plans Review
Our own independent review of the funeral plan company Dignity PLC based on findings from their own website as well as other sources freely available online.
Limitations of Dignity Funeral Plans
Questions on Dignity's funeral plans
How much are Dignity funeral plans (Click to expand)
There are four options available, and Dignity provides a clear, easy to read chart that outlines each plan.
- Limited plan – Full: £2,995; or from £15.75 a month
- Amber plan – Full: £3,395; or from £17.86 per month
- Pearl plan – Full: £3,775; or from £19.85 per month
- Diamond plan – Full: £4,035; or from £21.22 per month
What we dislike about Dignity funeral plans?
It has been discussed at length on various websites that Dignity's funeral directors charge a lot more than their local competition. Dignity themselves are offering funeral plans that are cheaper than their own fleet of funeral directors which means that their funeral directors may suffer losses as a result. Or reduce their prices. It doesn't make much sense to undercut their own funeral directors, and many of them may choose to take measures to make up their losses for example via up-selling other unnecessary funeral extras.
So in this case if your local FD can offer just as good a service at a better price (as well as a more personal service with empathy).
It is also reasoned that Dignity have the market share of the most expensive Crematoriums throughout the UK which gives them an unfair advantage. Again, something which local funeral directors offer at a lower cost.
This monopoly they seem to have also plays a part with local Undertakers that they've bought out, but do not reveal the fact publicly. So due diligence may be required on any Undertaker selling Dignity funeral plans.
Regarding their plans: If you choose to pay in instalments over 12 months there is an instalment charge - it's unclear what the amount is.
Dignity guarantee the following for their 4 plans mentioned above:
- Funeral director costs
- Cremation Fee
- Ministers' fees
Burial is not guaranteed but offers a generous £1,220 contribution towards burial costs, plot & minister's fees - this does increase every year in line with the Retail Price Index (RPI).
Will my money be safe?
Monies taken for funeral plans from Dignity Pre Arrangement Ltd are held in the National Funeral Trust, a separate entity to Dignity.
It has been said that Dignity may not be operating the best policy IF difficulties arise within the market, with regards to their actions of withdrawing cash from the plan holders trust in order to balance the books for Dignity Pre Arrangement Ltd - as long as trustees say there's plenty available to cover existing funerals.
What's included in cost of funeral plans?
Limited plan – Full: £2,995; or from £15.75 a month
- Guarantee on Funeral Director Services (Services on the day, guidance & help with documentation/certificates)
- Basic Coffin
- Use of Chapel of Rest
- Full guarantee on Cremation costs & associated minister's fees
- Contribution of £1,220 towards burial costs & associated minister's fees (increases yearly with Retail Price Index)
- Restriction on times for funeral (Must be before 10.30am or after 3.30pm on Tuesdays, Wednesdays, or Thursdays)
- Obligation of using one of 800 Dignity Funeral Directors for funeral services (not allowed to use an independent even if they work with Dignity)
- Collection and transportation of the deceased to the Funeral Director's premises, at anytime, 24 hours a day (50 mile radius)
- Viewing of the deceased weekdays during office hours by agreed appointment
Amber plan – Full: £3,395; or from £17.86 per month
- All of the above plus
- Wood effect coffin
- Choice of over 1200 funeral directors
Pearl plan – Full: £3,775; or from £19.85 per month
- All of the above plus
- Quality wood effect coffin
- One Limousine
Diamond plan – Full: £4,035; or from £21.22 per month
- All of the above plus
- High quality wood veneer coffin
- Two Limousines
- Viewing of the deceased anytime 24/7
What's not included in the cost of funeral plans?
At the time of writing, Dignity Funeral Plans work with approximately 800 – 1,200 funeral directors, depending on the plan selected. Dignity also outlines that these charges are not covered in your plan.
- Medical certification fees
- Repatriation from outside the UK
- Costs with changes in regulations, tax, or laws.
For burials there's a contribution of £1,220 towards burial costs & minister's fees. Other discretionary costs not covered by some funeral plans are flowers, catering service, service cards, organist, or choir.
As with most funeral plans the following items are also not covered:
- Burial Plots
- Headstones (can be quite expensive if you plan on having a burial)
What happens if I die before paying off my Dignity funeral plan?
Your appointed personal representative will have to cover the full balance of the remainder of the plan before a funeral can take place.
What's Dignity's Defaqto rating?
As of 2018 the Defaqto rating for Dignity Funerals is as follows:
- Diamond Plan: 5/5 Stars
- Pearl Plan: 4/5 Stars
- Limited & Amber Plans: 3/5 Stars.
What are the cancellation fees / policy?
You have 30 days from the date you received your agreement to cancel at no charge.
If you cancel outside the 30 days there's a £395 cancellation fee.
Here's how to cancel:
Notify Dignity by completing and returning the cancellation form entitled "Notice of the Right to Cancel" which will be included with the documents that make up your Agreement or
Otherwise notify them in writing, by telephone or by email;
- Dignity Pre Arrangement Limited,
4 King Edwards Court, King Edwards Square, Sutton Coldfield, West Midlands B73 6AP
- 0800 587 2541
Any notification of cancellation should specify all of the following details: (i) the Plan number; (ii) the full name and address of the Planholder (iii) the Planholder's date of birth; and (iv) a telephone number and/or email address for contact purposes should there be any issue with the cancellation. There will be additional security questions where the Plan is cancelled by telephone or by e-mail.
Provided they receive such notification within 30 days of entering into the Agreement, they will refund all the money you have paid within 14 days of us receiving notification of cancellation.
What if I move house?
They state there will be no extra cost incurred if you move home.
What happens when I purchase a plan from Dignity?
When you take out a Dignity Prepaid Funeral Plan, you will get a packet that has all the details of your plan, so your loved ones will know who to contact. They will only need to make one phone call, and a Dignity Funeral Director will contact them and assist them with every detail along with the unique wishes you have included.
Why Dignity Funerals Ltd?
Dignity introduced the first funeral plan in 1985. Each and every of the 1,200+ funeral directors in their plan guarantees professional, sympathetic service to your family. You want your family to be in good hands, and Dignity promises they will be for your funeral. Dignity is a member of the Funeral Planning Authority, a consumer protection agency that oversees funeral plan companies.
How do dignity Funeral plans work?
You can pay a lump sum or instalments. This money is then placed into a separate trust fund with trustees to safeguard your money and ensure it is used for the funeral you plan. You pay today's rates, versus what the price increase for your funeral could end up being down the road. The majority of your funeral expenses are taken care of, and your family won't have to worry about plans during the grieving process.
Our Opinion on Dignity Funeral Plans
Dignity is a stand out funeral plan company that's been established since 1985. They offer comprehensive plans that are clearly explained. They are rated highly on Defaqto which says a lot in itself. Their burial allowance is amongst the highest in the industry. They guarantee the cremation fee which is indeed a rarity.
Dignity Funeral Plan Reviews
Reviews from Feefo website (Click to expand)
The Feefo website has 586 reviews on Dignity and the overall rating is 4.6/5.
Reviews of Dignity on Facebook
Very much a mixed bunch of reviews on Facebook:
Steve Bailey says:
"The free call that I got from FuneralGuide helped me to decide that I didn't want to leave my kids with that kind of burden. I now pay a small monthly amount, and no longer worry about it..."
For my Brother's funeral, I was never sure he would have been happy with the difficult decisions we made for him. It got me thinking about my own funeral, a funeral plan seemed an interesting alternative. FuneralGuide.co.uk was refreshingly different compared to the pushy “hard sell” websites..
Ben Griffiths - Brighton
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